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Hotel Ma'xanab

4.0 star property
VIP Access

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Photo gallery for Hotel Ma'xanab

Hallway
Suite First Floor Ocean View | Beach/ocean view
Suite First Floor Ocean Front | Beach/ocean view
Outdoor pool, open 11:00 AM to 6:00 PM, pool loungers
Front of property – evening/night

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Carretera Tulum-Boca Paila, Boca paila Km6.5, Tulum, QROO, 77760
  • Place, Tulum Beach
    ‪5 min walk‬
  • Place, Ven a la Luz Sculpture
    ‪19 min walk‬
  • Place, SFER IK
    ‪3 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪74 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Suite Ground Floor Ocean Front

Suite Ground Floor Ocean Front | Premium bedding, memory-foam beds, free minibar, in-room safe

Suite Ground Floor Ocean Front

10.0 out of 10
Exceptional
(3 reviews)
  • 86 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite First Floor Ocean Front

Suite First Floor Ocean Front | Premium bedding, memory-foam beds, free minibar, in-room safe

Suite First Floor Ocean Front

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 78 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite Ground floor Ocean view

Suite Ground floor Ocean view | Premium bedding, memory-foam beds, free minibar, in-room safe

Suite Ground floor Ocean view

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 72 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite First Floor Ocean View

Suite First Floor Ocean View | Premium bedding, memory-foam beds, free minibar, in-room safe

Suite First Floor Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 72 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite Ground Floor Jungle view

Suite Ground Floor Jungle view | Premium bedding, memory-foam beds, free minibar, in-room safe

Suite Ground Floor Jungle view

10.0 out of 10
Exceptional
(4 reviews)
  • Partial sea view
  • 72 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite 15 Ground floor Garden View

Suite 15 Ground floor Garden View | Premium bedding, memory-foam beds, free minibar, in-room safe

Suite 15 Ground floor Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 72 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Suite Ground floor Garden view

Suite Ground floor Garden view | Premium bedding, memory-foam beds, free minibar, in-room safe

Suite Ground floor Garden view

10.0 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 64 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite First Floor Garden View

Suite First Floor Garden View | Premium bedding, memory-foam beds, free minibar, in-room safe

Suite First Floor Garden View

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite First floor Jungle view

Premium bedding, memory-foam beds, free minibar, in-room safe

Suite First floor Jungle view

10.0 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 72 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hotel Ma'xanab

Spend the day relaxing on the beach or pampering yourself at Hotel Ma'xanab's full-service spa.
Hotel Ma'xanab offers 16 air-conditioned accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. This individually decorated and furnished accommodation has separate dining areas. Memory foam beds feature premium bedding. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool, a fitness centre and complimentary bicycles.
Ma'xanab Spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages and facials. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Hotel Ma'xanab. During your stay, you're just a quick walk from Tulum Beach. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a restaurant, a beach bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Indulge with body wraps, massages or body scrubs at Ma'xanab Spa
  • Amenities include a front desk safe, multilingual staff and a terrace
  • On-site recreation includes a gym and complimentary bicycles
  • Steps from Tulum Beach and a 3-minute drive from Tulum National Park
Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hotel Ma'xanab such as an outdoor pool and complimentary bicycles.

Free breakfast is served daily. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi. This beach hotel also offers a fitness centre, a garden and a terrace. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 4-star Tulum hotel is smoke free.

Guests are served a free cooked-to-order breakfast daily from 8:00 AM to 11:00 AM.
Hotel Ma'xanab has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to 11:00 AM
  • A bar/lounge
  • A beach bar
  • A restaurant
  • Private picnics

Things to do

  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily) (for a fee)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • No lift

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 2:00 AM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel Ma'xanab

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 7:00 AM - 2:00 AM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 11:00 AM to 6:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Ma'xanab Hotel
Hotel Ma'xanab Tulum
Hotel Ma'xanab Hotel Tulum

Hotel Ma'xanab Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 363 out of 393 reviews
Rating 8 - Good. 17 out of 393 reviews
Rating 6 - Okay. 4 out of 393 reviews
Rating 4 - Poor. 5 out of 393 reviews
Rating 2 - Terrible. 4 out of 393 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Nic

Liked: Cleanliness, staff & service, amenities
Fantastic location, friendly and helpful staff
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was always available and extremely prompt. The resort was very clean, food delicious and beautiful landscaping. Very peaceful.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing and so attentive! The breakfast was gourmet and the French toast was the best I’ve ever had! We loved our stay so much!
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

Daniella

Liked: Cleanliness, amenities, property conditions & facilities
The staff was excellent
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Said

Liked: Cleanliness, property conditions & facilities
Room was very nice spa like. Clean staff were very helpful and left snacks in the room daily. Bathroom walked out into a private outdoor space with a hammock and extra outdoor shower
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, amenities, property conditions & facilities
The location is very convenient for restaurants and shopping, the restaurant at the Ma’Xanab is excellent as well! The beach and atmosphere of the hotel are one of a kind! The rooms are just perfect with a warm private pool and a great bed and shower, our view of the sunrise over the sea was beautiful! The staff one and all love them! Timothy and Kim Tufts!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Kris

Liked: Cleanliness, amenities, property conditions & facilities
I had a very pleasant experience at Ma’xanab. The staff was super friendly and helpful. Service was definitely impeccable. Great food and drinks all around. The rooms were cleaned 2 times a day. Very relaxing experience and would definitely recommend.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place will definitely be coming back. Staff is super nice and friendly
Stayed 4 nights in Sep 2025
Verified

8/10 Good

Myriam

Liked: Cleanliness, staff & service, amenities
Excellent service, great grounds, beautiful beach and food is phenomenal. Rooms are spacious but beware mosquitoes. Our room had constant mosquitos in it, if your type to get bitten, bring deet. My husband and I got eaten up. If you’re sensitive to noise, bring earplugs, you hear birds very loudly starting 6am.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
This place was amazing! The staff are next level (Milo, Jose, Mario, Luis and Leo) knew our names and likes and dislikes within hours. The food and drinks were also amazing. I’d come back in a heartbeat!
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Lucero

Liked: Cleanliness, property conditions & facilities
Amazing property, amazing services definitely recommend.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Kishan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful experience and our stay here was amazing. Everyone here was wonderful. We had a great time and people at Ma’xanab were amazing and made us feel at home. We are definitely coming back and staying at the Ma’xanab.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, 💯recommended
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Ozgur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and very friendly staff
Stayed 1 night in Feb 2025
Verified

6/10 Okay

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was very bad tons of seaweed and very smelly. The breakfast was great.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 7 nights in Nov 2023
Verified

10/10 Excellent

Conal

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was amazing, staff were helpful, room was perfect and beyond luxurious. Best hotel we have stayed in for a long time.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Carmen

Liked: Cleanliness, amenities, property conditions & facilities
Great experience, The staff of the hotel was very friendly and helpful all the time, I recommend to try the restaurant from the hotel it was really good and breakfast was included in the price, during our stay they helped us with nearby restaurants reservations and also recommending places to visit.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved this hotel, nice and quiet to enjoy with your family
Stayed 4 nights in Jul 2022
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely recommend!
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at Ma’xanab. The personal and staff were amazing, very attentive and super nice. The food and drink were delicious!
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Luis e

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to enjoy
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First Class Tulum Beach Hotel - Stay Here!!!

Fantastic property with high quality staff.
Stayed 6 nights in Oct 2024
Verified

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely an amazing property, I can’t wait to visit again
Stayed 2 nights in Sep 2022
Verified

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice!! Convenient and within walking distance for food and activities
Stayed 4 nights in Apr 2025