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The Panoramic By Xperience Hotels

3.5 star property

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Photo gallery for The Panoramic By Xperience Hotels

Exterior
Deluxe Room, 1 King Bed | View from room
Property grounds
Interior
Interior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Kitchen
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Calle 3 poniente entre, Calle 12 Sur, Tulum, ROO, 77760
  • Place, Holistika Art Walk
    ‪14 min walk‬
  • Place, Hospital de Tulum
    ‪3 min drive‬
  • Place, Dos Aguas Park
    ‪3 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪62 min drive‬

Room options

View all photos for Basic Studio, 1 King Bed

Basic Studio, 1 King Bed | Premium bedding, in-room safe, blackout curtains, free WiFi

Basic Studio, 1 King Bed

  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Apartment (Two Bedroom)

Classic Apartment (Two Bedroom) | Premium bedding, in-room safe, blackout curtains, free WiFi

Classic Apartment (Two Bedroom)

  • Garden view
  • 140 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

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About this property

The Panoramic By Xperience Hotels

An outdoor pool, a fitness centre and a rooftop terrace are available at this apartment building. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, tour/ticket assistance and multilingual staff assistance are on-site. Each apartment features free WiFi, a Smart TV and a kitchen with a fridge. Added amenities include premium bedding, a rainfall shower and a coffee/tea maker. Weekly housekeeping is available.
The Panoramic By Xperience Hotels offers 33 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Accommodation at this 3.5-star apartment has kitchens with fridges and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead.

This Tulum apartment provides complimentary wireless Internet access. Smart televisions are featured in guestrooms. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is provided on a weekly basis.

Recreational amenities at the apartment include an outdoor pool and a fitness centre.
During your stay at The Panoramic By Xperience Hotels, you'll be within walking distance of Holistika Art Walk. Features include free WiFi in public areas and free self-parking, plus an outdoor pool. This comfortable apartment building has 33 apartments over 4 floors. Each apartment includes amenities such as free WiFi and a kitchen.
  • Each apartment offers a kitchen, a Smart TV and a fridge
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • 6 minutes by car from Tulum National Park and 8 minutes from Gran Cenote
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
The Panoramic By Xperience Hotels offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at The Panoramic By Xperience Hotels. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Tulum apartment.

Property amenities

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Kitchen

  • Coffee/tea maker
  • Freezer
  • Refrigerator

Bedrooms

  • Premium bedding

Bathroom

  • 1 private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Smart TV

Outdoor areas

  • Deck/patio
  • Rooftop terrace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Pet friendly
  • Welcoming dogs only
  • Up to 10 kg per pet
  • Fee: USD 20 per pet per night
  • Service animals exempt from fees
  • Deposit: USD 20 per night

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Designated smoking areas

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Safe
  • Tour and ticket assistance
  • Weekly housekeeping

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 3 buildings
  • 33 units
  • 4 floors
  • Access via exterior corridors
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 20 per pet, per night, plus a deposit of USD 20 per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 220 per vehicle (one-way)
  • Pet deposit: USD 20 per night
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Panoramic By Xperience Hotels offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7:00 AM - 7:00 PM.
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

The Panoramic By Xperience Hotels Tulum
The Panoramic By Xperience Hotels Condominium resort
The Panoramic By Xperience Hotels Condominium resort Tulum
The Panoramic By Xperience Hotels Hotel
The Panoramic By Xperience Hotels Tulum
The Panoramic By Xperience Hotels Hotel Tulum

The Panoramic By Xperience Hotels Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 30 out of 63 reviews
Rating 8 - Good. 14 out of 63 reviews
Rating 6 - Okay. 5 out of 63 reviews
Rating 4 - Poor. 6 out of 63 reviews
Rating 2 - Terrible. 8 out of 63 reviews

8.8/10

Cleanliness

7.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

willie

Liked: Cleanliness, amenities, property conditions & facilities, communication
Skeptical after reading the reviews. We loved the actual property and the staff. We had a hiccup when we first arrived(hot water heater burst) but staff was right there to offer us new rooms. The new rooms wasn’t what I booked but was great rooms. The street isn’t paved and real bumpy but it’s Mexico. So I would definitely stay again and I recommend others as well.
Stayed 5 nights in Aug 2022
Verified review

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The main reason for picking The Panoramic for our stay in Tulum was this beautiful picture of the pool. Hate to tell you it hasn't been built yet and they don't tell you that when you book. Other items: no functioning elevator, neither ClubHouse (shop) nor Gym were accessible. Upon arriving we had no codes to get into our room and security was of limited assistance so imagine arriving off 8 hours of traveling and not being able to access your room after carrying your multiple bags up flights of stairs since no elevator!! I was going to cry.... Once we were able to figure out how to make contact with the Xperience team all was good. We were able to get into our room which was the King Studio. It was very nice however once we sat on the bed it was broke - UGH!! With a quick phone call again we were moved to another room. Pleasantly surprised by a 2 bedroom suite with full kitchen, living room and dining room. This was a fantastic space. Clean, modern with a gorgeous tub that we took a nice soak since there was no pool or hot tub in the location. We love to experience the local area when we travel so this location was great. Walkable to the market for bottled water and supplies for breakfast, but also the local restaurants were fantastic and inexpensive, and tons of local shopping! Beware of the side roads though - they're barely paved - so if renting a car I wouldn't rent a sedan. I was thankful for our SUV. I would highly recommend The Panoramic when finished
Verified review

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities
Disliked: Staff & service
Hello, I am staying at the panoramic hotel in tulum Mexico which was hosted by xperience hotels. This “hotel” was advertised through your website and there have been many many hiccups along the way, but I know how somethings can sometimes go wrong and I brush them off but this is the last straw...it’s 10:07 México time today Tuesday July 16 (my birthday) and I’m in my room and next door they are having a full blown construction site ( uncontrollable hammering non stop by multiple hammers) I have full videos of proof regarding this absurd disruptions. All my video have proof of sound and time stamp, this is incredible. I’m on vacation and not only is it my birthday but I trusted you guys as Expedia would have business with professional establishments ...I understand not everyone is on American etiquette but it’s 10 pm on a weekend in what is suppose to be a hotel and you’re hammering away in active construction. RIDICULOUS! This isn’t a hotel, this is still an active construction site...here are the things I’ve let go off but enough is enough ..loose electrical cables everywhere, no signs in the entire property, no garbage cans, no one was here on Sunday to help us with our needs (we needed toilet paper and the security guard brought hand drying napkins) no taxis to call, it’s not 10 minutes from the beach like they claim it’s actually 30 minutes on an undone road where a tire can pop at any point and people wear hard hats because there is still construction everywhere.
Stayed 4 nights in Jul 2019
Verified review

10/10 Excellent

Mariana

Liked: Cleanliness, amenities, property conditions & facilities, communication
Sin duda mi lugar favorito, todo está excelente el departamento increíble y muy ameno. El lugar de estacionamiento Perfecto
Verified review

4/10 Poor

Shateema

Liked: Cleanliness
Disliked: Communication
The property manager and people who worked in the hotel did not communicate, which left us with not much assistance. The front desk push us off to always call the property manager and never help us. The room had problems through out my stay and although the property manager tried to accommodate us. I didn't really feel good about how they did and had serval issues. I did my best to enjoy my stay but i wouldn't stay there again. No hot water, no light and ac in the room. And not one person on the property was helpful. I had to continuously reach out to management.
Stayed 4 nights in Apr 2022
Verified review

8/10 Good

Lura

Liked: Cleanliness, amenities, property conditions & facilities, communication
Property was very nice and well taken care of. However, driving to the property was a mission with all the large holes and construction was working next door from early in the morning till late at night but everyone was very nice and very hospitable. Overall my experience with the hotel was a good one.
Stayed 3 nights in Mar 2022
Verified review

10/10 Excellent

Yesenia Jennifer

Liked: Amenities, property conditions & facilities, communication
The accommodations and personal. Room was amazin
Stayed 10 nights in Nov 2020
Verified review

6/10 Okay

Angela

Liked: Cleanliness
Disliked: Amenities, communication
I didn’t like the fact that any question I had the receptionist could not answer. Everything had to be done through email. There was no communication that the pool was closing. The rooms weren’t stocked up. The stove did not work requiring me to give away the food I had purchased.
Stayed 7 nights in Aug 2021
Verified review

2/10 Terrible

VALERIE

Disliked: Cleanliness, amenities, property conditions & facilities, communication
HORRIBLE HOTEL! Do not be fooled stayed here 5 days booked for 6 days and had to leave a day early because this hotel does not clean your room. No housekeeping, no food, no wash rags, no restaurant near, nobody to help you when you need someone. Pool was filthy. I booked This hotel for my bf boyfriend and we came home extremely sick!!! Not sanitary at all! Do not come here! Sheets smelled like wet damped like mildew.
Stayed 5 nights in Aug 2021
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities, communication
Absolutely beautiful! Loved the area (besides the crazy bumpy road to get there haha) and the hotel ! Self swimming pool upstairs in our room, perfect size bed, everything amazingly clean, beautiful view over the town and great staff ! Much more to say but to keep it short. Definitely a 5 star hotel from me ! Would definitely go back and would suggest it to a friend !
Stayed 6 nights in Jul 2021
Verified review

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities, communication
We stayed in PHC1 which I would consider the ghetto suite. The pool was never cleaned. We never received a remote control for the television. No cleaning services or new towels offered during my 8 day stay! We was temporarily moved to a basic studio , which I may add , had better amenities. (Face towels ,decor , kitchen necessities & a remote control! ) but in the basic studio the AC broke and flooded the room during our temporary stay. Destroyed my property and when I requested a claim report I was ignored by the host, Maria. We was than transferred back in PH1C (despite complaints with Maria). We did not enjoy our stay at all. it was uncomfortable. we seen other guess at the pool ( which the tiles are broken down , outdated currently nothing like photos ) the other guess were checking out early and described their stay as “the vibes are off” Our stay here was for 8 days and it was terrible overall . I do not recommend. Kitasogorgeous for photos videos.
Stayed 8 nights in Jun 2021
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Where do I start!!!!! We arrived early and was told we could not check in until 3pm. We didn’t mind too much so we went to get food and came back at 3. When the “host” (I say that lightly) checked us in we entered the room and the floor was wet like someone had just mopped. We were under the impression that the room was vacant for 48 hrs in between guests. I placed my things in the closet and went to shower. When I came out it smelled like a wet dirty mop that was left in a dark closet. They had mopped the room with a dirty mop and it reeked!!! Simultaneously, I heard a dripping sound. I searched to see where it was coming from. Opened the closet to see that the AC unit was leaking onto all of my things!! Including my LV duffle bag. I contacted our “host”. She came, pressed some buttons on the AC and said to give it some time. I asked what about my luggage? She said she would contact the owner to reimburse me. We went to the pool to “give the AC time”. We came back to flooding!!! The entire floor wet. We then saw the “host” running to her car and leaving the property. She stopped answering our calls. We had to leave in the middle of the night in our wet swimsuits and find another hotel. Do not stay here. This is not a hotel. There is no management on site. There are no towels. It’s just bad. I was so disappointed.
Stayed 2 nights in May 2021
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities
Very nice hotel for the most part as far as look but they don’t have food and my hot water didn’t work in my room the don’t have wash clothes just hand towels and dry towels. And they don’t clean or change sheets while you are there or switch out towels.
Stayed 3 nights in Apr 2021
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, room comfort, communication

La atención es lo mejor!!

El complejo es excelente. Las habitaciones son perfectamente equipadas y la piscina privada tiene sol todo el día. Definitivamente es el hotel para mi siguiente vez en Tulum.
Stayed 2 nights in Apr 2021
Verified review

10/10 Excellent

Monserrat

Liked: Cleanliness, room comfort, communication
Muy bonito todo excelente servicio
Stayed 1 night in Apr 2021
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very pretty and clean
Stayed 1 night in Apr 2021
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excelente el departamento, todo tal cual se ofreció, también la chica de la Agencia muy atenta muy recomendable
Stayed 2 nights in Feb 2021
Verified review

2/10 Terrible

Bruno

Disliked: Communication
Reservamos este local por conta do quarto com piscina privativa, porém tivemos a péssima experiência de não receber o quarto que reservamos e recebemos quarto no andar térreo e há uma construção ao lado onde há muito barulho, a host não se prontificou de avisar com antecedencia sobre o quarto onde nós relatou que havia um problema com o quarto horas após o horário do check in, não deu nenhuma outra possibilidade de troca. Localização afastada de todo centro turístico de Tulum. O quarto e hotel era confortavel porém com muito mosquito.
Stayed 2 nights in Feb 2021
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities, communication
Juan was great! The room I booked wasn’t available the first night we were there, but Juan made sure to accommodate us & had the room prepared for our last 3 nights!
Stayed 4 nights in Dec 2020
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities, communication
Su habitacion armonia. Naturaleza Muy buena decoración, buen asistencia del personal del hotel. Seguridad en el hotel,
Stayed 3 nights in Dec 2020
Verified review

10/10 Excellent

Tely

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excelente hotel, es la segunda vez que nos quedamos ahí
Stayed 4 nights in Nov 2020
Verified review

8/10 Good

Kimberly

Liked: Cleanliness, room comfort, communication

Very unique hotel!

This hotel is super nice- the center with all of the trees that opens up to the sky is so cool. Room was spacious and clean and I liked the big bathroom. A few things I disliked: first is the location, it's a bit removed from the main downtown part of Tulum, so it takes 10-15 min to get a taxi called there, and the roads are horrible (bumpy dirt road with tons of holes in it). Second, not sure if this is truly a hotel or a "condo" but there was no housekeeping service any of the days I stayed, i.e. bed not made, trash wasn't taken out, toilet paper not replaced, etc. Lastly, one night there was a ton of people either above or next to me having a party. I didn't want to be that person to call the front desk to tell them to be quiet, but it was VERY loud and I was trying to sleep. There is NO phone in the room to contact front desk, and it was almost midnight so I wasn't getting out of bed. I called hotels.com for them to try to connect me but they did not have a direct # to the front desk, just some customer service answering machine. I could "leave a message" - sorry I did not want my problem solved the next day. Major fail, very annoying. The rooftop pool is a big draw- very cool circular infinity pool, however it was not filled all the way when I was there so it was a bit disappointing (they were repairing some tiles). Overall the hotel is nice, but I'm not sure I'd stay again.
Stayed 3 nights in Nov 2020
Verified review

10/10 Excellent

nair

Liked: Cleanliness, room comfort, communication

Great stay

Amazing time at The Panoramic. The hotel was clean and our private pent house was great. We loved our private pool and the views! Keep in mind that there are no restaurants, as this is a condo-style type of hotel. Also, you have to go through dirt roads to get to the hotel, so it's a little annoying for taxi's to pick us up, but other than that it was great.
Stayed 4 nights in Oct 2020
Verified review

4/10 Poor

Roberto G

Liked: Cleanliness
Disliked: Room comfort, communication

Este lugar no funciona como hotel

No tiene infraestructura de hotel, si necesitas una toalla o almohada después de las 5pm ya no hay quien te atienda. Está en un camino de terracería difícil de acceder tanto en auto como a pie. El cuarto no es cómodo. El colchón se desinfló. Muy mala experiencia. Esto no es un hotel, no se debería anunciar como tal!
Stayed 2 nights in Oct 2020
Verified review

10/10 Excellent

Billyrojas

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent hotel near Tulum town, perhaps 15 mins away from coastline. Amazing rooftop pool with a remarkable view.
Stayed 3 nights in Oct 2020