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Best Western New Albany

2.5 star property

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Photo gallery for Best Western New Albany

Lobby
Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed) | Desk, laptop workspace, blackout curtains, iron/ironing board
Free daily buffet breakfast
Property amenity
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Gym
  • Business services

Explore the area

View in a map
400 State Highway 30 W, New Albany, MS, 38652
  • Place, Baptist Memorial Hospital - Union County
    ‪9 min walk‬
  • Place, Park Along the River and Mississippi Arboretum
    ‪1 min drive‬
  • Place, University of Mississippi
    ‪48 min drive‬
  • Airport, Tupelo, MS (TUP-Tupelo Regional)
    ‪26 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed) | Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

9.2 out of 10
Wonderful
(24 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Presidential Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed) | Desk, laptop workspace, blackout curtains, iron/ironing board

Presidential Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • 23 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(8 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(3 reviews)
  • 12 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(56 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(43 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

Best Western New Albany

Hotel in New Albany with 24-hour fitness centre and outdoor pool
This smoke-free hotel features an outdoor pool, a 24-hour fitness centre and a snack bar/deli. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool and a business centre are on-site.
Best Western New Albany offers 60 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves.

This New Albany hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
Our customers tell us that they enjoy the free breakfast at Best Western New Albany. During your stay, you'll be within walking distance of Baptist Memorial Hospital - Union County. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 11 minutes on foot from Baptist Memorial Hospital - Union County and a 2-minute drive from Tanglefoot Trail
Best Western New Albany offers its guests an outdoor pool and a 24-hour fitness centre. There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. The business-friendly Best Western New Albany also features coffee/tea in common area, complimentary newspapers in the lobby, and a fireplace in the lobby. Free self parking is available.

This New Albany hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in April and close in October.
  • Pool access available from 9:00 AM to 9:00 PM
  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Inn Hotel New Albany
Best Western New Albany Hotel
Comfort Inn New Albany Hotel
Best Western New Albany Hotel
Best Western New Albany New Albany
Best Western New Albany Hotel New Albany

Best Western New Albany Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 573 out of 1003 reviews
Rating 8 - Good. 258 out of 1003 reviews
Rating 6 - Okay. 76 out of 1003 reviews
Rating 4 - Poor. 50 out of 1003 reviews
Rating 2 - Terrible. 46 out of 1003 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. I’ll likely stay there again. Clean. Comfy. Climate control was great. Reasonably priced. Some rust around the shower drain. Fast elevator. Quiet area. I recommend.
Stayed 2 nights in Oct 2025

10/10 Excellent

David

Stayed 6 nights in Oct 2025

8/10 Good

Gerald

Business traveller
Liked: Cleanliness, staff & service, amenities
Front nice and quick! Nice room clean!
Stayed 1 night in Nov 2025

10/10 Excellent

Patrick

Very clean
Stayed 1 night in Nov 2025

8/10 Good

Jeanette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enough parkingplaces around hotel and staff was friendly. Breakfast could be better. Only few choices and juices were not working.
Stayed 1 night in Oct 2025

10/10 Excellent

Charles

Stayed 1 night in Nov 2025

10/10 Excellent

Daniel

Stayed 7 nights in Oct 2025

8/10 Good

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you!
Stayed 1 night in Nov 2025

4/10 Poor

Jamie

Liked: Staff & service
Disliked: Cleanliness, amenities
Bathroom floors were dirty, dust an inch thick in the wardrobe, water is sink dried very slowly, and no ice vending in the floor (2). Building is out dated and breakfast was not very good.
Stayed 2 nights in Oct 2025

8/10 Good

Twanna

The staff was great and the room was clean. I requested a king suite and it was not what I was expecting. I was expecting a door separating the two spaces but we made it work. There was some black spots that looked like mold around the bathtub chalking.
Stayed 1 night in Nov 2025

8/10 Good

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. Overall we were pleased with the hotel. We did have issues with our TV not working and the guy at the front desk came up to try and fix it but was unsuccessful. He offered to move us to another room, or give us a discount. We opted for the discount since it was later in the evening. I even confirmed the discount with the front desk clerk at check out and he agreed, but, 2 weeks later, we still havent seen a refund of any kind.
Stayed 1 night in Oct 2025

10/10 Excellent

DEBORA, ELK CITY

Liked: Staff & service, property conditions & facilities
Nice place for the price. Breakfast was so so
Stayed 1 night in Oct 2025

10/10 Excellent

Sherry, Roswell

Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well kept. The rooms are clean and spacious. Easy on site parking. Close to shopping and restaurants. Staff is friendly. Easy access to the interstate.
Stayed 1 night in Oct 2025

10/10 Excellent

Robert

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. Enjoyed our stay. Bed was very comfortable
Stayed 1 night in Oct 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely helpful. Very clean.
Stayed 1 night in Oct 2025

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 3 nights in Oct 2025

10/10 Excellent

Marty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Stayed 1 night in Oct 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

2/10 Terrible

Clayton

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outside of rooms were very nice for a BW. Inside the rooms was a different story. Rooms were VERY musty and smelled of mold. Room was obviously not cleaned as there were meatballs on the floor between the beds. The sink did not drain which made it tough to get ready. Asked front desk in the AM as we were leaving for towels and for maint. to fix sink. Came back to room 12 hrs later and nothing was touched. Asked the front desk, and he said the person I asked earlier was the owner/maint guy. If he was still on site, he would send him to our room. Obviously no show. I had to get additional towels and walk around room with shoes on entire stay. All 4 of us that stayed there now have a cough from the musty mold blowing out of the AC
Stayed 3 nights in Oct 2025

2/10 Terrible

Daphne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel I ever stayed in and due to the uncleanliness, poor breakfast selection and the fact I had to buy cleaning supplies to make the room and bathroom presentable I still checked out the next day and moved to the Hampton inn which was a better maintained and cleaner property. The staff were unable to make any changes or adjustments in my bill of which I have written the corporate office to address and reimburse me. I would not recommend this property to a dog
Stayed 2 nights in Oct 2025

6/10 Okay

Lisa

Stayed 2 nights in Sep 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was not very good due to trucks parking across multiple lanes. The staff was very friendly and welcoming. The room smelled dingy/moldy and if you opened the window someone was looking straight you from an apartment complex directly out the window.
Stayed 2 nights in Sep 2025