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Hotel Palace Inn

3.0 star property

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Photo gallery for Hotel Palace Inn

Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, pool loungers
Interior
Exterior
Terrace/patio
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Bar

Explore the area

View in a map
Boulevard Belisario Domínguez km.1081, Col Jardines de Tuxtla, Tuxtla Gutierrez, CHIS, 29020
  • Place, Plaza Crystal Shopping Mall
    ‪7 min walk‬
  • Place, Cana Hueca Park
    ‪10 min walk‬
  • Place, Joyyo Mayu Park
    ‪13 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪87 min drive‬

Room options

View all photos for Family Quadruple Room

Family Quadruple Room | Premium bedding, in-room safe, desk, blackout curtains

Family Quadruple Room

8.8 out of 10
Excellent
(11 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Triple Room, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, blackout curtains

Triple Room, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(7 reviews)
  • 25 sq m
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Double Room, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, blackout curtains

Double Room, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(15 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Comfort Room, 1 King Bed, Non Smoking

Comfort Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, blackout curtains

Comfort Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(20 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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includes taxes & fees
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About this property

Hotel Palace Inn

This hotel features an outdoor pool, a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a children's pool, a 24-hour front desk and free newspapers.
Hotel Palace Inn offers 83 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Tuxtla Gutierrez hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An outdoor pool and a children's pool are on site.
During your stay at Hotel Palace Inn, you're just a quick walk from Chiapas Convention Center. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a lift
  • Within a 10-minute walk of Chiapas Convention Center and Plaza Crystal Shopping Mall
Hotel Palace Inn offers its guests an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A terrace, a vending machine, and tour/ticket assistance are also featured at Hotel Palace Inn. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Tuxtla Gutierrez hotel.

Hotel Palace Inn has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 6:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Palace Inn

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Palace Inn Tuxtla Gutierrez
Palace Tuxtla Gutierrez
Hotel Palace Inn Hotel
Hotel Palace Inn Tuxtla Gutierrez
Hotel Palace Inn Hotel Tuxtla Gutierrez

Hotel Palace Inn Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 336 out of 603 reviews
Rating 8 - Good. 156 out of 603 reviews
Rating 6 - Okay. 54 out of 603 reviews
Rating 4 - Poor. 26 out of 603 reviews
Rating 2 - Terrible. 31 out of 603 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

José Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

lino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Mariesa

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were reasonably priced, staff was friendly, rooms were clean, great amenities! Would definitely stay here again!
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Karen Lizbeth

Liked: Cleanliness, staff & service, property conditions & facilities
Good Hotel
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel.
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

LAURA FABIOLA

Todo excelente
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Jarumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TODO EXCELENTE
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jose Migue

Liked: Cleanliness, amenities
Super
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

José Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Execelente
Stayed 1 night in Jan 2025
Verified

8/10 Good

William

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities
Recomendable
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agradable
Stayed 1 night in Nov 2024
Verified

4/10 Poor

Leslie

Liked: Cleanliness, staff & service
The room are cleaning service are very good, however They are every morning at fixing something down stairs very loud the card desactívate very often, some of the room has humidity!.
Stayed 6 nights in Oct 2025
Verified

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, property conditions & facilities
H
Stayed 1 night in Nov 2024
Verified

2/10 Terrible

Greenfig

Liked: Cleanliness
Disliked: Staff & service
Ok
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful and very nice.

It was wonderful and everyone friendly. Had some internet issues-could be better. resteraunt not that great and VERY limited bar. Only had two small bottles of wine-and it was red-didn’t replace. Only had beer-2 small bottles of red wine, tequila and not much more.
Stayed 2 nights in Jan 2024
Verified

8/10 Good

Fernando

Liked: Amenities, property conditions & facilities
Excelente ubicacion, céntrico, cerca de todo. La habitacion, continua sin þerminar de limpiar, los escombros de la remodelacion. Algunas telarañas y falta de detalle en limpieza general
Stayed 3 nights in Apr 2026
Verified

6/10 Okay

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No nos dieron habitacion abajo en primera planta a pesar que venian dos personas de la 3ra edad operadas de las rodillas
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Jesús Yasoda

Disliked: Cleanliness, property conditions & facilities
Habitación con mucho olor a humedad, la limpieza de los pasillos exteriores no estaba buena, no volvería
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

JOSE ALBERTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, limpieza,
Stayed 2 nights in Mar 2026
Verified

2/10 Terrible

Jorge Daniel

Pésimo hotel las habitaciones casi detoriadados los climas en mal estados sin servicio de teléfono en la habitación sin luz en algunas parte de la habitación nos tuvieron que cambiar de habitación está prohibido fumar dentro de las instalaciones del hotel solo se fuma fuera del hotel y de paso nos robaron una playera dentro de la habitación.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Logsalen

Liked: Cleanliness, staff & service, property conditions & facilities
Lo unico q estabaa muy dura la cama y les falta fumigar hay insectos por todo el pasillo d ahi todo bien
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Dulce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es la segunda vez que viajo a Chiapas y me e quedado en este hotel las dos veces. La primera vez me encanto y esta última me quede una semana, pero toca decir que si haces la reservación por Expedia o otra app, te darán los cuartos que se encuentran hasta atrás del hotel. Son mucho más viejos, sucios y hasta llenos de mosquitos, pulgas o hormigas rojas. Despertamos llenos de picaduras y en la madrugada tuvimos que cambiarnos de habitación. Claramente nos dijeron en reservación que las mejores cuartos estaban en la parte de enfrente del hotel, frente a la alberca. Nos cambiaron y terminamos de pasar un momento mucho más placentero. Overall the stay was pretty decent, the restaurant and the food was ok.
Stayed 3 nights in Feb 2026