Everything leading up to our vacation rental was well communicated with easy check-in/keypad entry to front door. The property management was fairly receptive to all our immediate requests and also sent out their maintenance twice on two minor fix requests.
Where they feel short was the overall description of what household items came with the house. For clarity sake, I’ll detail each item as clearly as possible so the house owner/property manager can hopefully benefit for our other future guests staying here.
1) Beach Toys/Towels request. I emailed a week before requesting clarification on what beach furniture (ie chairs and umbrellas), beach towels and kids toys were present for guest use. The PM never responded to that inquiry and only stated no beach towels were provided, which we packed anyway. FYI - house comes stocked with at least four beach chairs, a folding chair, some umbrellas and a lot of beach toys for the kids.
2) What cost us the most additional money was the PM confirmed the house came furnished with NO baby pack n play units. This was untrue and we spent a fair amount with Stephanie Jackson and BabyQuip for those rentals (highly recommend this service). This information would have been very useful ahead of time, so please kindly take better survey of what your house comes furnished with for childcare.
3) Kitchen essentials. A lot of the normal cooking pots and pans, coffee machines, mixer etc was provided. However, there is no seasonings or cooking oil, no condiments, no aluminum foil and no coffee grounds. We bought all these items separately, so the next guests will now have to their use. However, these basic items have been provided in all our previous home rental stays elsewhere.
4) The rooftop is nice and an amazing amenity to utilized for groups, as well as the hot tub! However, it takes a beating from the high winds. There was damaged noted to the PM upon our arrival to the hot tub exterior paneling, but it was not addressed. There’s also some light features damaged and swinging around by the sun room. Additionally, the umbrella provided on the roof is damaged due to the high winds from the past week.
While the house was massive and comfortably fit our three families, we hope these observations further improve the accommodations for groups to come.