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Best Western Gateway Adirondack Inn

2.5 star property

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Photo gallery for Best Western Gateway Adirondack Inn

A modern kitchen with wooden cabinets, a microwave, and a dining area with a table and chairs.
A hotel room with a flat-screen TV, a microwave, a refrigerator, a desk, a chair, and a wall-mounted artwork.
A modern hotel room with a large bed, bedside lamps, a flat-screen TV, and a large window with curtains.
A reception area with a counter, two sofas, a small table, and a bench.
A conference room with tables and chairs, a large window, and a wall-mounted light fixture.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
175 N Genesee St, Utica, NY, 13502
  • Place, North Utica Shopping Center
    ‪13 min walk‬
  • Place, Utica Memorial Auditorium
    ‪5 min drive‬
  • Place, Stanley Theater
    ‪7 min drive‬
  • Airport, Rome, NY (RME-Griffiss Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

A modern hotel room with a large bed, bedside lamps, a nightstand with a drawer, a wall-mounted artwork, and a bathroom visible through an open door.

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a large bed, two bedside lamps, a chair, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

A hotel room with a bed, bedside tables, a chair, a desk, and a window.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

A modern hotel room with a large bed, bedside lamps, a wooden headboard, a wall-mounted artwork, and a walk-in closet.

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.0 out of 10
Very good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

A hotel room with two beds, a sofa, a lamp, and a window with a view.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

7.4 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

A modern hotel room with a large bed, bedside lamps, a flat-screen TV, and a large window with curtains.

Executive Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a large window with curtains, a standing lamp, and a wall-mounted air conditioner.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.4 out of 10
Good
(16 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

A hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.

Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

1 King Bed, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Studio, Executive Room, Cooking Tops, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2
  • 1 King Bed

Suite-1 King Bed, Non-Smoking, Sofabed, Kitchenette, Wi-Fi

  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

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About this property

Best Western Gateway Adirondack Inn

A fitness centre, coffee/tea in a common area and a business centre are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, laundry facilities and a 24-hour front desk.
Best Western Gateway Adirondack Inn offers 88 air-conditioned accommodations with coffee/tea makers and a hairdryer. Beds feature down duvets and premium bedding. 32-inch flat-screen televisions come with cable channels.

Bathrooms include baths or showers and complimentary toiletries. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Best Western Gateway Adirondack Inn. During your stay, you're just a quick walk from Erie Canal. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Amenities include free newspapers in reception, a business centre and a meeting room
  • On-site recreation includes a gym
  • 7 minutes on foot from Erie Canal and a 2-minute drive from National Distance Running Hall of Fame
  • Dogs welcome for a fee (restrictions apply)
WiFi is free in public spaces. Business amenities include a business centre and a meeting room. Free breakfast is served daily. A fitness centre, a vending machine, and gift shops/newsstands are also featured at the business-friendly Best Western Gateway Adirondack Inn. Self parking is free.

This Utica hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Handrails in stairways
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night (maximum USD 100 per stay), plus a one-time cleaning fee of USD 200.00
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night (maximum USD 100 per stay) plus a one-off USD 200.00 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at Best Western Gateway Adirondack Inn.

Property is also known as

Best Western Adirondack
Best Western Gateway Adirondack
Best Western Gateway Adirondack Inn
Best Western Gateway Adirondack Inn Utica
Best Western Gateway Adirondack Utica
Best Western Gateway Adirondack Hotel Utica
Best Western Utica
Utica Best Western
Best Gateway Adirondack Utica
Best Western Gateway Adirondack Inn Hotel
Best Western Gateway Adirondack Inn Utica
Best Western Gateway Adirondack Inn Hotel Utica

Best Western Gateway Adirondack Inn Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 241 out of 890 reviews
Rating 8 - Good. 318 out of 890 reviews
Rating 6 - Okay. 183 out of 890 reviews
Rating 4 - Poor. 78 out of 890 reviews
Rating 2 - Terrible. 70 out of 890 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Fine place to stay a night.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Cathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Was only there one night, but the room was clean, the staff was polite the breakfast was good
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. The room and parking lot felt safe.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking easy and secure.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room very clean. Also beds super comfy. The breakfast was good 👍
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was the best Motel and Hotel in Utica. It gets an A++
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was good. Construction going on next door was a little noisy
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Priced right for the value
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

will

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was comfortable and clean staff was friendly
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Gina

Liked: Cleanliness, amenities, property conditions & facilities
From check in to check out staff and favorite perfect for our stay
Stayed 3 nights in Dec 2025
Verified

6/10 Okay

Roberta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
more options at breakfast would of been nice, like fruits and maybe oatmeal.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities
Clean. Great breakfast. Great people at the BW.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities
Great room...Great customer service...checking in was very nice and the night attendant was very helpful.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Sherilyn

Liked: Cleanliness, property conditions & facilities
Room was clean staff was nice. Only 4 star because it took some time to check in because system difficulties, and room was freezing cold and had to crank the heat just to be comfortable
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
My stay was fine. Two nights. Continental breakfast, sausage gravy and scrambled eggs were cold and sausage links were extremely overcooked. Waffle batter was so thin that when I turned the waffle maker to start timer, half of the batter ran out the side.
Stayed 2 nights in Apr 2026
Verified

6/10 Okay

Beth

There was no pool in this particular location. Rooms were ok. This particular Best Western wasn’t as nice as others we have stayed in. But over all the stay was ok.
Stayed 2 nights in Mar 2026
Verified

6/10 Okay

Gordon

Liked: Cleanliness
Room and staff were ok, not great,
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Maria Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely stay for a quick overnight trip with my family.
Stayed 1 night in Mar 2025
Verified

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Sara

Liked: Cleanliness
Room was very clean smelled good and staff was wonderful. Very inviting and helpful.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, property conditions & facilities, room comfort
Easy parking.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Momodou Lamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Jan 2025
Verified

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities
It was nice...got a late check out! That was awesome. TV sounds was weird and the tub was filling up. Clean room and nice people to work with.
Stayed 3 nights in Feb 2026