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DoubleTree by Hilton Utica

4.0 star property

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Photo gallery for DoubleTree by Hilton Utica

Lobby
Exterior
Lobby
Lobby
Dining

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
102 Lafayette Street, Utica, NY, 13502
  • Place, Utica Memorial Auditorium
    ‪5 min walk‬
  • Place, Stanley Theater
    ‪7 min walk‬
  • Place, Saranac Brewery
    ‪15 min walk‬
  • Airport, Rome, NY (RME-Griffiss Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 1 Queen Bed

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

9.0 out of 10
Wonderful
(20 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | 1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed

9.2 out of 10
Wonderful
(10 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | 1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Queen Beds

8.2 out of 10
Very good
(22 reviews)
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Corner

1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Corner

9.0 out of 10
Wonderful
(10 reviews)
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed

1 bedroom, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Bathtub

8.0 out of 10
Very good
(4 reviews)
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible, Bathtub

Studio Suite, 1 King Bed, Accessible, Bathtub | 1 bedroom, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed, Accessible, Bathtub

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Hearing)

1 bedroom, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Corner (Hearing)

Room, 2 Queen Beds, Accessible, Corner (Hearing) | 1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Corner (Hearing)

  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

8.0 out of 10
Very good
(2 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Mobility & Hearing, Roll-in Shower)

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible (Mobility & Hearing, Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed w/Personal Fitness Studio

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed w/Personal Fitness Studio

  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Jetted Tub

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Suite, 1 King Bed, Jetted Tub

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Corner Queen Room with Two Queen Beds

  • Sleeps 4

King Room

  • Sleeps 2

2 Queen Beds Room

  • Sleeps 4

Mobility Accessible 2 Queen Room with Tub

  • Sleeps 4

Hearing Accessible King Studio Suite

  • Sleeps 2

Hearing Accessible Corner 2 Queen Room with Panoramic View

  • Sleeps 4

King Fitness Studio Suite

  • Sleeps 3

Queen Room With Mobility/Hearing Accessible Tub

  • Sleeps 2

1 Queen Mobility/Hearing Acc Roll In Shower

  • Sleeps 2

1 King Studio Suite Whirlpool Bath-Sofa Bed

  • Sleeps 3

Studio King Suite with Mobility Accessible Tub

  • Sleeps 2

1 King Studio Suite-Fridge-Sofa Bed

  • Sleeps 2

Queen Room

  • Sleeps 2

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About this property

DoubleTree by Hilton Utica

Along with a restaurant, this hotel has a 24-hour fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, coffee/tea in a common area and a business centre. Housekeeping is available on request.
DoubleTree by Hilton Utica offers 112 accommodations with laptop-compatible safes and a safe. 50-inch LED televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries, hairdryers and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at DoubleTree by Hilton Utica. During your stay, you're just a quick walk from National Distance Running Hall of Fame. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a 24-hour gym
  • Within a 10-minute walk of Utica Memorial Auditorium and Stanley Theater
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 6600 square feet (613 square metres) and includes conference space. A 24-hour fitness centre, a vending machine, and multilingual staff are also featured at the luxury DoubleTree by Hilton Utica. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Utica hotel.

For a fee, guests can enjoy continental breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 8:00 AM to 11:00 AM.
DoubleTree by Hilton Utica has a restaurant on site.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Historic Hotels of America.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 4-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 8:00 AM to 11:00 AM on weekends; USD 6.50 to 15.95 for adults and USD 6.50 to 14.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Wedding services

Business services

  • 6,600 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways (81 centimetre high)
  • Lift (68 centimetre wide door)
  • Phone accessibility kit
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 14 floors
  • Ballroom
  • Banquet hall
  • Built in 1912
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 6.50 to 15.95 for adults and USD 6.50 to 14.95 for children
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 4 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 4-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ascend Collection Utica
Utica Ascend Collection
DoubleTree Hilton Utica Hotel
DoubleTree Hilton Utica
DoubleTree by Hilton Utica Hotel
DoubleTree by Hilton Utica Utica
DoubleTree by Hilton Utica Hotel Utica

DoubleTree by Hilton Utica Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 571 out of 1003 reviews
Rating 8 - Good. 270 out of 1003 reviews
Rating 6 - Okay. 85 out of 1003 reviews
Rating 4 - Poor. 46 out of 1003 reviews
Rating 2 - Terrible. 31 out of 1003 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Ujwal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Nov 2025

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Great place and friendly staff.
Stayed 3 nights in Nov 2025

4/10 Poor

Casey

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Room was fine except the heat did not work. Did not spend much time in the room before going to sleep and woke up to 65°, adjusted thermostat from 70° to 72° and it didn’t kick on. Another room I was in had a broken TV, another stated they did not have a refrigerator.
Stayed 1 night in Nov 2025

10/10 Excellent

Brandi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
So unique!
Stayed 3 nights in Aug 2025

10/10 Excellent

Susan

Stayed 1 night in Nov 2025

10/10 Excellent

Stephanie

Stayed 2 nights in Nov 2025

10/10 Excellent

Elaine

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
All of the above
Stayed 1 night in Nov 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities
Clean quiet rooms. Beautiful hotel. Professional staff
Stayed 2 nights in Nov 2025

6/10 Okay

Michele

Stayed 2 nights in Nov 2025

10/10 Excellent

Paul

Beautiful classic hotel
Stayed 1 night in Jul 2025

4/10 Poor

Robin

Stayed 2 nights in Oct 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

4/10 Poor

Michael

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Very disappointed with check in. Arrived at 2:15 which admittedly is bit early for their 3:00 policy. We were told rooms were being cleaned and that was okay. However, it was 2 hours before we finally got our room. Apparently a hockey team were allowed to stay in their rooms until 3:00. This is not acceptable when they have new guests expecting a room be ready. Totally blame this on the management of this hotel. We rarely give bad reviews, but in this case feel it was justified.
Stayed 1 night in Oct 2025

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were very happy with the upgrades of the hotel and the rooms since the last time we stayed there 11 years ago. Everything was clean, comfortable and well maintained. It was nice to stay in a place with some character and history too. The best thing about the stay was the staff. Virtually everyone, from the front desk, maids, bartender at the restaurant, and even the maintenance guy we met in the elevator was genuinely nice and accommodating to us. The only suggestion I have is an upgrade of the tp.
Stayed 3 nights in Oct 2025

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Restaurants near by. Convenient parking.
Stayed 1 night in Oct 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy check in. Hotel very nice, location convenient.
Stayed 1 night in Oct 2025

8/10 Good

John, ARDMORE

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy and dinner was good.
Stayed 1 night in Oct 2025

10/10 Excellent

Andrew

Stayed 1 night in Oct 2025

10/10 Excellent

Lenora L.

Liked: Cleanliness, property conditions & facilities
Arrived around 2 am and was serviced as though it was 4 pm.
Stayed 1 night in Oct 2025

8/10 Good

Peter

Liked: Staff & service, property conditions & facilities
The carpets on the floor we was on didn’t seem vacuumed there were gold fish smashed on the floor for 2 days.
Stayed 1 night in Oct 2025

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Lisa

Stayed 1 night in Oct 2025

2/10 Terrible

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was charged by both hotels.com and the hotel itself for my stay
Stayed 1 night in Oct 2025

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Adriana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Hotel but short staffed

This is a gorgeous old building. The hotel itself is great. It seemed like they were very short staffed, especially in the restaurant where one person was both cooking and waiting tables. Also there is no free wifi, even for guests.
Stayed 1 night in Sep 2025