No AC in my room, wifi did not work, key card kept failing to work, door pinpad did not work, struggle to check in, no windows in my room, not enough lights in the room and in hallways. Felt like I was trapped
Les points faibles : Personnel et service et confort de la chambre
Not confidence inspiring.
I think their "Superior" room upgrades are just the same rooms but priced higher. There is no proof suggesting otherwise. I even reached out to the hotel and never received a response. No person ever at front desk.
Not at all "soundproof" as advertised.
Terrace with access for everyone that I asked about before booking was locked and inaccessible.
Self check in kiosk has a terrible user interface.
Very good location, in the heart of everything. Check in was appalling. No staff at reception. Had no code to enter hotel, lucky other guests were about to let us in. Rooms not ready for check in when we arrived. Bed and toilet facilities generally clean but room could have with a bit of attention.
Rooms are cool and stylish. Great location. Check in was somewhat of a nightmare. You have to check in at a location separate from the hotel which you have booked. There was no staff available at the hotel and they didn't answer the phones. The woman at the desk where you have to go was very unfriendly and rude. Upon booking it said that a hot tub and cafe was at the hotel, which is not the case.
The main picture advertising this hotel is the hot tub on the terrace, when we got there it was off, covered in dust and cold swampy water in it. I booked this hotel specifically for the hot tub to relax! False advertising.
It is in the historic centre of Valencia, which is very pretty!
Positives:
- everything is in a walking distance (food and shops)
- no carpet in room
- hairdryer and towels are given to you
- some staff was nice, others a little more cold
- room was clean
- airconditioning
- door to hotel had a code (safe!)
- elevator
Negatives:
- cockroach in room
- shower water wouldnt go down the drain easily
- lots of 18-20 year olds that were extremely loud when coming back from the door (yelling, slamming down doors,âŠ)
- thin sheets
- a little far from the beach (40-50 mins with public transport)