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Civic Hotel Autograph Collection

4.0 star property

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Breakfast, lunch and dinner served
Outdoor pool
Room, 1 King Bed, Corner | In-room safe, desk, laptop workspace, blackout curtains
Reception
Property amenity

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
13475 Central Avenue, Surrey, BC, V3T 0K2
  • Place, Central City Shopping Centre
    ‪3 min walk‬
  • Place, Holland Park
    ‪6 min walk‬
  • Place, Green Timbers Urban Forest
    ‪17 min walk‬
  • Airport, Vancouver, BC (YVR-Vancouver Intl.)
    ‪28 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed

9.0 out of 10
Wonderful
(33 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(35 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner | In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Corner

9.2 out of 10
Wonderful
(31 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Single Bed

Room, 1 Single Bed | In-room safe, desk, laptop workspace, blackout curtains

Room, 1 Single Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

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About this property

Civic Hotel Autograph Collection

Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Additionally, a conference centre, a coffee shop/cafe and a hot tub are on-site. Housekeeping is available on request.
Civic Hotel Autograph Collection offers 144 air-conditioned accommodations with laptop-compatible safes and free newspapers. 32-inch LED televisions come with premium satellite channels. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

An outdoor pool and a hot tub are on site.

Children aged under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Civic Hotel Autograph Collection. During your stay, you're just a quick walk from Central City Shopping Centre. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 5-minute walk from Central City Shopping Centre and 10 minutes on foot from Holland Park
  • Pets welcome for a fee (restrictions apply)
Civic Hotel Autograph Collection offers its guests an outdoor pool and a hot tub. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and 8 meeting rooms are available. Event space at this hotel measures 7978 square feet (741 square metres) and includes a conference centre. A terrace, multilingual staff, and concierge services are also featured at the business-friendly Civic Hotel Autograph Collection. For a fee, parking is available.

This 4-star Surrey hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:00 AM to 10 AM.
Prado Cafe – This coffee shop serves breakfast, lunch, dinner and light fare.
Dominion Bar & Kitchen – This restaurant specialises in local cuisine and serves brunch, lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Late-night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (CAD 20.32 per day; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10 AM for a fee: CAD 12 to 25 for adults and CAD 12 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Dominion Bar & Kitchen
  • Prado Cafe

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Wedding services

Business services

  • 8 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (7,978 square foot of space)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 21 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Biodegradable coffee stirrers available
  • Built in 2017
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 50.00 per accommodation, per stay
  • Maximum 2 (weight limit: 110 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: CAD 500.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 12 to 25 for adults and CAD 12 to 25 for children
  • Self-parking fee: CAD 20.32 per day (in/out privileges)
  • Pet fee: CAD 50.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Civic Autograph Collection
Civic Autograph Collection
Civic Hotel Autograph Collection Hotel
Civic Hotel Autograph Collection Surrey
Civic Hotel Autograph Collection Hotel Surrey

Civic Hotel Autograph Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 698 out of 1006 reviews
Rating 8 - Good. 187 out of 1006 reviews
Rating 6 - Okay. 50 out of 1006 reviews
Rating 4 - Poor. 27 out of 1006 reviews
Rating 2 - Terrible. 44 out of 1006 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Tandra

Stayed 2 nights in Dec 2025

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, amenities
Nice room nice amenities
Stayed 2 nights in Dec 2025

10/10 Excellent

Jass

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Dec 2025

10/10 Excellent

Ryan

Stayed 1 night in Dec 2025

10/10 Excellent

tom

Business traveller
Liked: Cleanliness, staff & service, amenities
The room was spotless and clean, and very modern. Had a great sleep on the king-size bed, and actually slept in! First time in a long time!
Stayed 2 nights in Dec 2025

10/10 Excellent

Deborah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fabulous- great bed, top shelf linens, beautiful lobby, complimentary breakfast and an upgrade were appreciated.
Stayed 3 nights in Dec 2025

10/10 Excellent

Vishavjit

Stayed 3 nights in Nov 2025

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, amenities
It's one of the best hotels in Vancouver in my opinion
Stayed 1 night in Dec 2025

10/10 Excellent

Rashmi

Stayed 1 night in Dec 2025

10/10 Excellent

Lindsay

Stayed 1 night in Dec 2025

10/10 Excellent

Mark

Stayed 1 night in Nov 2025

10/10 Excellent

Simrit, Victoria

Travelled with group
Liked: Cleanliness, amenities
Excellent service
Stayed 1 night in Nov 2025

10/10 Excellent

Barinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and great customer service!
Stayed 4 nights in Nov 2025

2/10 Terrible

sanbir

Stayed 1 night in Nov 2025

10/10 Excellent

Damanjit

Stayed 1 night in Nov 2025

10/10 Excellent

Sergey

Stayed 1 night in Nov 2025

10/10 Excellent

Jane

Stayed 1 night in Nov 2025

6/10 Okay

Ahmed, Woodinville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good, clean place, nice facilities in the room and restaurant, but no one at the entrance to guide to the parking which is way down in the basement, and noise from the train station below came through even on the 12 th floor.
Stayed 1 night in Nov 2025

10/10 Excellent

Dharamjit

Stayed 1 night in Nov 2025

10/10 Excellent

Mandeep, Fresno

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Yekaterina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked our stay to celebrate both my and my husbands birthdays. We were looking for a quiet weekend with good food and a good view. This hotel did not disappoint. We stayed on the 18th floor in a corner room and the views were spectacular day and night. We also loved the restaurant downstairs, the Dominion. We ended up eating dinner there every night. The hot tub and pool area was very clean and relaxing. We enjoyed the hot tub but thought the lap pool was a few degrees too cold for November night. The parking garage that the hotel provides is very safe and easily accessible with a short elevator ride. Overall, we enjoyed our stay and would recommend.
Coffee shop in the building
Stayed 3 nights in Nov 2025

10/10 Excellent

Peter

Stayed 1 night in Nov 2025

10/10 Excellent

Karnveer

Liked: Cleanliness, amenities, property conditions & facilities
Great!
Stayed 1 night in Nov 2025

8/10 Good

Juswinder

Stayed 1 night in Nov 2025