2/10 Horrible
Maria C.
1 mars 2026
Les points faibles : Propreté
I originally reserved Villa Daria and wish I had kept that reservation. We were randomly offered an âupgradeâ to Villa de Palma because it was larger and closer to the pool. Upon arrival, the refrigerator was extremely dirty and filled with roaches, both dead and alive. There were roaches crawling all over the kitchen! I contacted Alma and she immediately offered an exterminator. The next day the exterminator came and acknowledged the massive issue. He fumigated and cleaned the kitchen. Unfortunately, the roach issue continued and seemed to only get worst by the day! Dozens and dozens daily!!I asked to be moved to another villa but none were available. With every hotel at full occupancy, we had no choice but to stay. Our hundreds of dollars in groceries had to all be discarded and we were unable to use the kitchen at all. We provided videos, photos and daily texts. We were offered a day pass at a water park and the possibility of using a kitchen in a different unit across the property. We were traveling with small kids and neither accommodation worked for us. We are fair people and simply asked for some sort of reimbursement to which we never received a reply. Communication stopped once we asked. I rarely leave negative reviews, but this stay was very disappointing stay. This unit should be removed from rentals and we should have been given a refund. Still weighing out our options of recourse given the circumstances and sheer principle of the situation.
Maria C.
Séjour de 7 nuits en février 2026