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Arbutus Inn

2.0 star property

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Photo gallery for Arbutus Inn

Premium bedding, desk, iron/ironing board, free WiFi
Interior
Front of property
Business centre
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Parking included
  • Free WiFi
  • Business services

Explore the area

View in a map
2898 Douglas St, Victoria, BC, V8T4M9
  • Save-On-Foods Memorial Centre
    ‪17 min walk‬
  • Victoria Harbour
    ‪4 min drive‬
  • Victoria Clipper Ferry Terminal
    ‪5 min drive‬
  • Victoria, BC (YYJ-Victoria Intl.)
    ‪30 min drive‬

Room options

View all photos for Basic Room, 1 Double Bed

Basic Room, 1 Double Bed | Premium bedding, desk, iron/ironing board, free WiFi

Basic Room, 1 Double Bed

7.6 out of 10
Good
(16 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(56 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(26 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free WiFi

Premium Room, 1 King Bed

9.0 out of 10
Wonderful
(16 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds, Kitchen

Room, Multiple Beds, Kitchen | Shared kitchen | Fridge, microwave, coffee/tea maker

Room, Multiple Beds, Kitchen

9.2 out of 10
Wonderful
(15 reviews)
  • 18 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Room, 1 King Bed, Kitchen

Premium bedding, desk, iron/ironing board, free WiFi

Room, 1 King Bed, Kitchen

9.6 out of 10
Exceptional
(14 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Premium bedding, desk, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds

8.6 out of 10
Excellent
(52 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ground Floor (only accessible by stairs)

Premium bedding, desk, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Ground Floor (only accessible by stairs)

8.6 out of 10
Excellent
(60 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Arbutus Inn

Hotel with free parking, near Victoria Harbour
A 24-hour front desk, a computer station and free self-parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a vending machine.
Arbutus Inn offers 52 air-conditioned accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit.

This Victoria hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at Arbutus Inn. During your stay, you're just a quick walk from Government Street. Features include free WiFi in public areas and free self-parking.
  • Free WiFi
  • Free self-parking
  • Amenities include a computer and a vending machine
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 4-minute drive from Victoria Harbour and a few minutes from Save-On-Foods Memorial Centre
Arbutus Inn offers its guests a vending machine. A computer station is on site and WiFi is free in public spaces. Free self parking is available.

This Victoria hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 19

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property does not accept debit, prepaid, or gift cards, or cash for the room deposit.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Children aged 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Arbutus Inn
Arbutus Inn Victoria
Arbutus Victoria
Arbutus Inn Hotel
Arbutus Hotel Victoria
Arbutus Inn Victoria
Arbutus Inn Hotel Victoria

Arbutus Inn Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 735 out of 1515 reviews
Rating 8 - Good. 533 out of 1515 reviews
Rating 6 - Okay. 149 out of 1515 reviews
Rating 4 - Poor. 52 out of 1515 reviews
Rating 2 - Terrible. 46 out of 1515 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly, the property was clean and the proximity to the Victoria Harbour was great for the price.
Stayed 1 night in May 2025

8/10 Good

Chad

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
They have front desk staff on 24H. Great friendly staff
Stayed 2 nights in May 2025

10/10 Excellent

Denise

Stayed 2 nights in May 2025

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Very helpful staff.
Stayed 3 nights in May 2025

6/10 Okay

eldon

Liked: Cleanliness, staff & service, property conditions & facilities
overall average to good
Stayed 1 night in May 2025

8/10 Good

Sierra

Stayed 1 night in May 2025

10/10 Excellent

Yemi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've never seen an hotel bathroom so clean for an old establishment. You can tell that they really pay attention to details here. The front desk staff were excellent as well (very jovial and supportive). I would return here when next in Victoria
Stayed 1 night in May 2025

10/10 Excellent

Harold

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and bathroom. AC needs a lil bit of cleaning
Stayed 1 night in May 2025

8/10 Good

DINA, DELTA

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Employees were friendly and attentive. Room was small but clean and quiet. Missed having a bench to lay luggage on. Close drive to Inner Harbour. Great diner across the street!
Stayed 2 nights in May 2025

10/10 Excellent

TAYA

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and well managed property.
Stayed 2 nights in May 2025

10/10 Excellent

Jane

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Amsh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Downtown
Stayed 1 night in May 2025

10/10 Excellent

Desirae

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The Arbutus Inn served the purpose for our weekend trip: clean rooms, quiet, and within close proximity to where we needed to be for an unbeatable price.
Stayed 2 nights in May 2025

10/10 Excellent

kristine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and we had a cozy stay
Stayed 1 night in May 2025

8/10 Good

Ji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Just one night stay
Stayed 1 night in May 2025

2/10 Terrible

Donna

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room we stayed in was not cleaned properly, there were literally French fries under the bed and ants in the room.
Stayed 1 night in May 2025

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service
Room ok
Stayed 2 nights in May 2025

10/10 Excellent

Sierra

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property is close to downtown, the mall, & several restaurants. The man who checked us in was extremely kind and accomodating, holding our luggage for us until our room was ready, and allowing us to check in early. The property is very clean and well cared for. It was quiet and the room was very nice. Would not hesitate to stay here again!
Stayed 2 nights in May 2025

10/10 Excellent

Richard

Stayed 2 nights in May 2025

8/10 Good

Marjorie, Vancouver

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is convenient
Stayed 1 night in May 2025

8/10 Good

Rodney

Stayed 3 nights in May 2025

8/10 Good

Irwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The only thing lacking was an elevator for my elderly parents. Next time we will book on the main floor.
Stayed 1 night in May 2025

2/10 Terrible

Cheuk Nam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible experience

The pillow on my bed was dirty with yellow stains. It was really terrible that a hotel provided this kind of pillow. They also didn’t provide free water bottle to guests. But we knew we couldn’t ask for more due to the cheap price of the accommodation. We regret to choose a hotel with a low price. From now on, no matter the price is, we will only choose a hotel with good reputation and higher price.
Stayed 1 night in May 2025

10/10 Excellent

Ava

Stayed 2 nights in May 2025