A few issues kept this from being a five-star stay. The details count. The drain-stopper lever on the sink came apart when I pulled it up; I could have fixed it myself, but I really didn't want to spend the time. The Wi-Fi was so slow and had so many dropouts that it was virtually unusable; in 2025, if you advertise Wi-Fi, it seems to me, you have to have adequate bandwith and coverage throughout the property. I needed Wi-Fi to get some work done and I couldn't do it. There weren't that many guests staying that night. It needs attention. For her part, the manager at the desk was very pleasant and my check-in was fine.
The evening and midnight crew were really nice. I found out the next morning after my shower that you had to check out the hair dryer from the office. No where is that document. The only ice machine on the premise was broken. The individual whom provided ice acted like she was doing me a favor. Again no documentation anywhere that you can get ice from them. Thereâs no tv channel index in the room so all you can do is channel surf to find channels. I spilled water on the floor in front of the sink. When I sopped up the water with a towel, it was black.
Had to change my room 3 times due to AC unit barely working and then the 3rd roomâs air filter was FULL of white, fluffy dog hair. Showed it to the girl at the desk when I was returning the key cards from the other room. Pool hours should be extended at least until dark. Pillows are very crappy quality. Other then those issues itâs great