Hotel connected to a shopping centre in Vienna with a coffee shop/cafe
A coffee shop/cafe, coffee/tea in a common area and a business centre are available at this hotel. WiFi in public areas is free. Other amenities include self parking, a meeting room and concierge services.
Hotel Kaiserin Elisabeth offers 63 accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with satellite channels.
Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.
Our customers tell us they can't get enough of Hotel Kaiserin Elisabeth's great location. During your stay, you'll be connected to a shopping centre and just a quick walk from Stephansplatz. You'll find features such as free WiFi in public areas, plus a coffee shop/cafe and a business centre.
Free WiFi
Enjoy a bite to eat at the coffee shop/cafe
Buffet breakfast served daily for a fee
Self-parking available for a fee
Services include dry cleaning/laundry, a concierge and tour or ticket assistance
Guests really like the accommodation for the overall comfort and cleanliness
Steps from St. Stephen's Cathedral and 5 minutes on foot from Hofburg Imperial Palace
Airport pick-up shuttle service available for a fee
Dogs welcome for a fee
There's a coffee shop/cafe on site. A computer station is on site and WiFi is free in public spaces. A business centre and a meeting room are available. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at Hotel Kaiserin Elisabeth. Parking is available for a fee.
Smoking is allowed in designated areas at this 4-star Vienna hotel.
For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 11 AM.
Room service (during limited hours) is available.
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
24-hour offsite parking (EUR 40 per day)
24-hour airport pick-up shuttle on request for a surcharge
Parking on site (EUR 40 per day)
Limited on-site self parking
Food and drink
Daily buffet breakfast available 7 AM to 11 AM for a fee: EUR 35 per person
A coffee shop/cafe
Coffee and tea in common areas
Things to do
Art gallery
Designer stores
Shopping centre
Family friendly
Laundry facilities
Conveniences
24-hour front desk
Free newspapers in lobby
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Business services
Business centre
Computer station
Meeting room
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Stair-free path to entrance
Wheelchair-accessible path to lift
More
1 building
4 floors
Banquet hall
Designated smoking areas
Fireplace in lobby
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Bathroom
Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Towels provided
Entertainment
Flat-screen TV with cable/satellite channels
Food and drink
Limited room service
Minibar
More
Air conditioning (climate-controlled)
Laptop-compatible safe
Phone
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets: EUR 30 per pet, per stay
Only dogs are allowed
Service animals are exempt from fees.
Children and extra beds
Children are welcome.
Kids stay free! One child 2 years old or younger stays free when using existing bedding.
Rollaway/extra beds are available for EUR 80.0 per night.
Cots (infant beds) are available for EUR 15 per night.
Payment types at the property
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: from approximately EUR 35 per person
Airport shuttle fee: EUR 58 per vehicle (maximum occupancy 4)
Self-parking fee: EUR 40 per day
Nearby parking fee: EUR 40 per day(1312 ft away; open 24 hours)
Pet fee: EUR 30 per pet, per stay
Service animals are exempt from fees
Crib (infant bed) fee: EUR 15 per night
Rollaway bed fee: EUR 80.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Hotel Kaiserin Elisabeth offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
We should mention
One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
National rating
Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.
Property is also known as
Top Ccl
Top Ccl Kaiserin Elisabeth
Top Ccl Kaiserin Elisabeth Hotel
Top Ccl Kaiserin Elisabeth Hotel Vienna
Top Ccl Kaiserin Elisabeth Vienna
Hotel Kaiserin Elisabeth Vienna
Hotel Kaiserin Elisabeth
Kaiserin Elisabeth Vienna
Kaiserin Elisabeth
Hotel Kaiserin Elisabeth Hotel
Hotel Kaiserin Elisabeth Vienna
Hotel Kaiserin Elisabeth Hotel Vienna
Hotel Kaiserin Elisabeth Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 751 out of 1000 reviews
10 - Excellent
751
Rating 8 - Good. 207 out of 1000 reviews
8 - Good
207
Rating 6 - Okay. 26 out of 1000 reviews
6 - Okay
26
Rating 4 - Poor. 7 out of 1000 reviews
4 - Poor
7
Rating 2 - Terrible. 9 out of 1000 reviews
2 - Terrible
9
9.6/10
Cleanliness
9.6/10
Staff & service
9.0/10
Amenities
9.2/10
Property conditions & facilities
Reviews
2/10 Terrible
Tanya
26 Oct 2025
Equivalent of a three star hotel in the US. Disappointing.
We really enjoyed the hotel and especially the location. The room was spacious and clean with good amenities. The only issue was that the beds sag a bit from age but they were still decent. I would stay here again. The staff was also polite and helpful. The gift shop in the hotel is great too.
Thien
Stayed 4 nights in Oct 2025
10/10 Excellent
yury
13 Oct 2025
Liked: Amenities
The best hotel we ever stay. Great location,
Very clean, great breakfast.
We stayed here for 3 nights and it was fantastic. The staff, facilities and location were all first class …. and that was not to mention the size of our room.
Breakfast was lovely and set you up for the day.
If visiting Vienna again there is no doubt where we would stay.
Very conveniently located to all key sites I would recommend staying at the Kaiserin Elisabeth but would suggest that you verify the room you are getting. When I arrived I was given a room with a window that did not have clear glass and looked into an air shaft that was uber dark. It took 3 tries to get a proper room.
I really liked the hotel! It was really cute and charming! It is very walkable! The only thing was that Schönbrunn palace is a little bit far but other than that I had an amazing time!