Room was excellent, and as described. Shower overflowed quickly, and we had to mop up, and to have “stop start” showers. We reported this, and that the plug hole itself was clear. There wax no response when we reported this. Also I poured room temperature wine into a room temperature glass, and heard a slight cracking sound. There was a hair line crack on the glass. I set it aside, still dirty, hoping that the cleaners will spot it. Again, I reported it, but there was no response.