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Extended Stay America Suites - Norfolk - Virginia Beach

2.5 star property

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Photo gallery for Extended Stay America Suites - Norfolk - Virginia Beach

Lobby
Full-sized fridge, microwave, oven, stovetop
Free daily on-the-go breakfast
Free daily on-the-go breakfast
Lobby

Reviews

6.8 out of 10

Popular amenities

  • Gym
  • Kitchen
  • Pet-friendly
  • Breakfast included
  • Parking included
  • Laundry

Explore the area

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5757 Cleveland St, Virginia Beach, VA, 23462
  • Sentara Leigh Hospital
    ‪11 min walk‬
  • Virginia Wesleyan University
    ‪3 min drive‬
  • Sandler Center for the Performing Arts
    ‪4 min drive‬
  • Norfolk, VA (ORF-Norfolk Intl.)
    ‪8 min drive‬

Room options

View all photos for Premium Studio, Non Smoking, Refrigerator & Microwave

Premium Studio, Non Smoking, Refrigerator & Microwave | Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Premium Studio, Non Smoking, Refrigerator & Microwave

  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Deluxe Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Deluxe Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 1 Queen Bed

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Exterior

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includes taxes & fees
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About this property

Extended Stay America Suites - Norfolk - Virginia Beach

Hotel in Virginia Beach with free breakfast and fitness centre
This smoke-free hotel features a fitness centre, dry cleaning and laundry facilities. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk and a picnic area are on-site. Housekeeping is available on request.
Extended Stay America Suites - Norfolk - Virginia Beach offers 94 air-conditioned accommodations with coffee/tea makers and a hairdryer. 43-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Extended Stay America Suites - Norfolk - Virginia Beach. During your stay, you'll be within walking distance of Sentara Leigh Hospital. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include laundry facilities and a lift
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 14 minutes by car from Naval Station Norfolk and 6 minutes from Norfolk State University
  • Pets welcome for a fee (restrictions apply)
Free breakfast is available daily. WiFi is free in public spaces. The business-friendly Extended Stay America Suites - Norfolk - Virginia Beach also features a fitness centre, a picnic area, and laundry facilities. Self parking is free.

This Virginia Beach hotel is smoke free.

Guests are served a free on-the-go breakfast daily from 6 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 6 AM to 9:30 AM

Things to do

  • Gym

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per day
  • Maximum 2 (weight limit: 75 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Marriott TownePlace Suites Virginia Beach
TownePlace Suites Marriott Hotel Virginia Beach
TownePlace Suites Marriott Virginia Beach
TownePlace Suites Virginia Beach
TownePlace Suites Marriott Virginia Beach Aparthotel
Towne Suites riott Virginia
Extended Stay America Virginia Beach
Extended Stay America Suites Virginia Beach
TownePlace Suites by Marriott Virginia Beach
Extended Stay America Suites - Norfolk - Virginia Beach Hotel

Extended Stay America Suites - Norfolk - Virginia Beach Reviews

Reviews

6.8
Rating 10 - Excellent. 204 out of 666 reviews
Rating 8 - Good. 162 out of 666 reviews
Rating 6 - Okay. 108 out of 666 reviews
Rating 4 - Poor. 70 out of 666 reviews
Rating 2 - Terrible. 122 out of 666 reviews

7.0/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Keith, Rosman

Stayed 1 night in Jun 2025

2/10 Terrible

Michelle

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was not good at all. The rooms were not stocked with anything and if you wanted to have coffee cups or coffee maker or anything besides 2 plastic cups you had to go to the lobby and pick it up yourself. The info pamphlet in the room stated that you could request kitchen items and they would be brought up but that was not the case. We had to go to the lobby to get extra bedding for the pullout couch but didn't receive an additional pillow. The hallways were dark and dingy and there was a consistent smell of marijuana throughout the property. The only positive was that there was a kitchen in the room with small apartment style appliances like a microwave, stove and fridge. However it would be difficult to use any of this without cookware or plates, cups, silverware etc. I would not recommend booking here.
Stayed 1 night in May 2025

10/10 Excellent

uteekuh

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the cleanest and up to date appliances extended stays I’ve ever stayed in. Very clean as well. Front desk staff were very nice
Stayed 1 night in May 2025

4/10 Poor

Phaedra

Travelled with family
Disliked: Amenities, property conditions & facilities
The room said it sleeps 4, but after a second room change the room could really only accommodate 3 people comfortably. The room had a queen size bed and a futon, not a pullout sofa. Although it was fixed very quickly, the bathroom sink drained slowly. The bathroom door didn’t lock. The remote had to be swapped out because it didn’t connect to the tv (minor change, but another annoyance). The downstairs area had an unpleasant odor. They gave us enough towels for 2 people, despite have 4. When we requested more towels, there weren’t any available. The front door lock was broken. We stayed 2 days and made the most of our trip, but I don’t think we will be returning.
Stayed 2 nights in May 2025

6/10 Okay

Albertine

Liked: Cleanliness, property conditions & facilities
The bed could be better very uncomfortable.
Stayed 2 nights in May 2025

10/10 Excellent

Judivie

Stayed 1 night in May 2025

4/10 Poor

Tatiana

Disliked: Cleanliness, staff & service, property conditions & facilities
We found infestation of cocktiaches therefore one person with pupy dog stayed in another place. All drawers were dirty. The place is 20 minutes driving to the beach which was not mentioned when i was looking for a place to stay. It was ok if only the person with the dog was able to stay but was not the case. I have pictures regarding my concerns
Stayed 1 night in May 2025

4/10 Poor

Demi

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I love black ran businesses but sometimes y’all just gotta get it together. Go in they talking in all types but professional. Yeaaa I understand it was memorial weekend and all but damn. Why was the elevator the nicest part of the building? Even tho it was nice it was dirty , halls (dirty), stairways (all levels dirty). I will give y’all the room was clean but why did you nail the windows shut? Employees were nice tho! No one was rude or disrespectful but gots to do better!
Stayed 1 night in May 2025

2/10 Terrible

Abigail

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible, don’t recommend
Stayed 2 nights in May 2025

6/10 Okay

Ange

Stayed 2 nights in May 2025

2/10 Terrible

Mompy

Stayed 1 night in May 2025

10/10 Excellent

jerry

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

2/10 Terrible

Sarah

Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
This property is so run down it’s shameful. The photos posted are stock photos of a new property. It was dirty. The sheets and blankets were covered in hair. I said something to the front desk and they did nothing. The pillows are old and stained yellow. The bed felt like a boxspring with a slab of wood. I had packed a sheet and blanket for the beach and ended up sleeping with those. The bed felt like the concrete ground. The towels were dirty and full of body hair. The kitchen walls had food and grease stains. The fixtures were rusty with holes and paint peeling on the walls. At first the room smelled ok but then it started smelling of urine. The AC was on when I walked in to 61° which was odd bc usually hotels don’t have the air on but it was warm and didn’t cool down. Security cameras everywhere and people smoking all kinds of stuff outside the main entrance. My keycard never worked on the doors that give you access to the rooms. I had to constantly ask for them to fix the key and it still didn’t work. I did not feel safe there at all except that I had my dog with me. My biggest regret is not looking at the reviews before booking and trusting the photos listed. I paid $150 a night and this place wasn’t even worth $50 a night!
Stayed 2 nights in May 2025

4/10 Poor

April

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The building and the room stank like something damp and dank, or some odd smell. Not sure what it was, but it wasn’t pleasant.
Stayed 1 night in May 2025

2/10 Terrible

Christopher

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I have stayed at a lot of hotels, some sketchy, some run down, some noisy. I have never left one without sleeping there until last night. The room smelled, the couch in the room has so many stains on it from who knows what. There was a dead roach on the floor and black specs of debris on the bed. The counter wasn't wiped down and there were stray hairs on the blankets and sheets as well as stuck to the wall. There were scuffs and stains all over the walls and it was completely run down. The staff was nice and accommodating after my half hour stay but this place sucked. Someone please put that couch out of its misery.
Stayed 1 night in May 2025

2/10 Terrible

Sherry

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was completely destroyed not cleaned. Halls smelled like pee and it seemed like people lived at the hotel.
Stayed 1 night in Apr 2025

6/10 Okay

Tanisha

Experience was not pleasant and didn’t get what I paid for
Stayed 2 nights in Mar 2025

8/10 Good

Michael

Comforters need to be changed more often
Stayed 2 nights in Apr 2025

2/10 Terrible

Miss

Stayed 2 nights in Apr 2025

4/10 Poor

David

Travelled with family
Disliked: Staff & service

Avoid this place

The room had a full kitchen but no plates, silverware glasses or cooking utensils. No bedding for the sleeper sofa. The room sleeps six but only provided towels for 2. The only positive was the size of the room (2 bedroom unit).
Stayed 1 night in Apr 2025

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
We were looking for a one night stay in the Norfolk area and this property had a 7.2 rating on Orbitz. It was a 2 at best. The check in person was on the phone - a personal call - the entire time we were checking in. Our (supposedly non-smoking room) room smelled of smoking so we went back to get another. No check in person in sight. Finally arriving and still talking on a personal call, she gave us another room. That room did not smell of smoke but definitely smelled funky. Then a large bug crawls across the floor. In the meantime, we can see the TV (which is bolted to the piece of furniture it's on) is blocking one entire side of the bed. We left.
Stayed 1 night in Apr 2025

2/10 Terrible

Sabrina

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Will not come back

The lobby smelt like cigarettes, the hallway and the elevator both smelt like mildew. The room itself smelt like someone workout and left. Feet smell, mold in the vents. The couch was stained and over used. The bedrooms werte BEYOND unsanitary.
Stayed 1 night in Apr 2025

10/10 Excellent

Bria

Stayed 2 nights in Mar 2025

2/10 Terrible

Leslie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beware: roaches in room

The review I read online did not say anything wrong about the place. The first room given us is dirty the pull out couch have dog hair in it. We have to transfer to a different room but it’s no better it has roaches on it. In the curtains, cabinet, bathroom and even crawling in the floor.
Stayed 2 nights in Mar 2025

2/10 Terrible

Dion

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad hotel too book

The room was horrible it was dirty and poorly cleaned the houe keeping staff should all be held accountable. The pictures don't match the way the rooms look. I went out and bought cleaning supplies too sanitize the counter tops. I don't recommend this hotel too anyone. I hope this helps someone im not i wish i had taken pictures .
Stayed 2 nights in Mar 2025