2/10 Horrible
John H.
14 avr. 2025
Les points faibles : Propreté
Never VRBO EVER AGAIN
I am glad for the opportunity to express how hideous an experience my first and last with VRBO was. I made a reservation and had to cancel it 3 1/2 weeks out. It took three weeks of wrangling to get back the 50% from my reservation payment of 1,413.60 from Ryan (SANDBRIDGESTAYS) the manager. That the property gets to keep over 700 is already shameful when the cancelation is made over 3 weeks out. But the absolute suckerpunch of this experience is the unrefundable, dogmaticly diabolical "VRBO Fee" of 314.55 that VRBO stole from me for allowing this horrible transaction to take place. The amount of back and forth that I had with agents who could do mothing to help me except commiserate with how horrible VRBO is truly defines what a sham your platform is. I will never ever ever even remotely consider using VRBO again, or recommending anything about it. YOU HAVE NO RIGHT POCKETING A 314.55 FEE FOR A CANCELED TRANSACTION WHEN THE CUSTOMER HAS ALREADY BEEN FLEECED BY THE PROPERTY. IN NO OTHER REASONABLE BUSINESS IS THE CUSTOMER OUT OVER 1,000 FOR A CANCELATION-- YOU SUCK VRBO
John H.
Séjour de 2 nuits en avril 2025