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Hazelbrook

3.0 star property

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Photo gallery for Hazelbrook

Interior
Suite, Ensuite
Property entrance
Breakfast for a fee
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • Parking included
  • Breakfast available
  • Housekeeping

Explore the area

View in a map
No. 10 The Vee, Cork Road, Waterford, County Waterford, X91 V677
  • Place, Waterford Crystal Factory
    ‪15 min walk‬
  • Place, House of Waterford Crystal
    ‪19 min walk‬
  • Place, Reginald's Tower
    ‪5 min drive‬
  • Airport, Waterford (WAT)
    ‪12 min drive‬

Room options

View all photos for Double Room, Ensuite

Double Room, Ensuite

Double Room, Ensuite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Suite, Ensuite

Suite, Ensuite

Suite, Ensuite

  • 1 bedroom
  • Sleeps 5
  • 3 Single Beds and 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Double or Twin Room, Ensuite

Superior Double or Twin Room, Ensuite

Superior Double or Twin Room, Ensuite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Triple Room, Ensuite

Triple Room, Ensuite

Triple Room, Ensuite

  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed
  • Free Wi-Fi

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The price is CHF 137
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About this property

Hazelbrook

This smoke-free guesthouse features free self-parking, free Wi-Fi in public areas and multilingual staff assistance.
Hazelbrook offers 6 accommodations. Housekeeping is provided on a daily basis.
During your stay at Hazelbrook, you'll be within walking distance of Historic Buildings. Free WiFi in public areas, free self-parking and breakfast (surcharge) are available.
  • Free WiFi and wired Internet in some public areas
  • Free self-parking and extended parking
  • Breakfast is offered for a fee
  • Services include luggage storage
  • Within a 15-minute walk of Historic Buildings and Edmund Rice Heritage Centre
Hazelbrook offers its guests multilingual staff. Public spaces have free WiFi and wired Internet. Self parking is free.

This 3-star Waterford guest house is smoke free.

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking
  • Free extended parking on site
  • Limited on-site self parking

Food and drink

  • Breakfast available for a fee

Family friendly

  • High chair

Conveniences

  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • Smoke-free property

Policies

Check-in

Check-in time starts at 4:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

Information provided by the property may be translated using automated translation tools

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Fáilte Ireland, the National Tourism Development Authority of Ireland, source of official star ratings for accommodation.

Property is also known as

Hazelbrook B&B Waterford

Hazelbrook B&B

Hazelbrook B&B Waterford

Hazelbrook B&B

Hazelbrook Waterford

Bed & breakfast Hazelbrook Waterford

Waterford Hazelbrook Bed & breakfast

Bed & breakfast Hazelbrook

Hazelbrook Waterford

Hazelbrook Guesthouse

Hazelbrook Guesthouse Waterford

Hazelbrook Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 38 out of 99 reviews
Rating 8 - Good. 22 out of 99 reviews
Rating 6 - Okay. 13 out of 99 reviews
Rating 4 - Poor. 10 out of 99 reviews
Rating 2 - Terrible. 16 out of 99 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Tara

Liked: Staff & service, amenities, property conditions & facilities
The property was a bit worn, but clean and comfortable as well as close to downtown Waterford. A nice and affordable choice.
Stayed 1 night in Sep 2022
Verified

6/10 Okay

Shannon

Liked: Cleanliness
I didn't realize how far this was from the key areas of Waterford or that it was such a basic accommodation. It is fine if you understand these factors.
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Benjamin

Liked: Staff & service
Although I didn't ultimately stay at Hazelbrook, I would like to commend the manager, Graham, for his professionalism & resilience, in twice finding alternative accommodation when it proved not to be possible for me to stay there, then understanding when my own plans changed at the last moment. This was a most impressive example of excellent customer service in challenging circumstances.
Stayed 2 nights in Sep 2022
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The host was gracious and accommodating though we were surprised to find they only accepted cash payment. The room itself was quite small, and modestly outfitted. Bedding was stained and threadbare, no toiletry amenities, and shower was in poor condition. The room appeared “cleaned”, but bed/pillows were worn and rather uncomfortable (not to mention the stains on linens that were off putting).
Stayed 1 night in Aug 2022
Verified

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked for college as i only had 2 weeks and when i received a call confirmation i realised that it was for a different BnB, which i had been moved to without notice or permission.
Stayed 5 nights in Sep 2022
Verified

2/10 Terrible

Dan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful experience…

Awful experience. Got shunted to an unauthorised sub standard house a few days beforehand. Lady insisted on cash only and wouldn’t provide breakfast. My booking clearly states breakfast included. I am not willing to be taken advantage of so left.. Shame on you greedy @hazelbrook
Stayed 1 night in Aug 2022
Verified

2/10 Terrible

MAURIZIO

Disliked: Staff & service, property conditions & facilities, room comfort

Family room? horrible experience

Highly recommended for anyone who wants to experience prison life. We booked a suite with 4 beds for 3 adults and received a room with a double bed and a cot with no space to walk around or place the luggage. We complained with the host and he said it was a family room as requested (judge yourself from the photos). PS: we booked this room 4 months in advance, so we think this is an improvised accomodation to earn more money selling our room to an other larger group.
Stayed 1 night in Aug 2022
Verified

2/10 Terrible

Martin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very basic. It was just about ok for our one night stay. Didn’t get the 4 person room I reserved. Instead got split across 2 rooms, one was a double room with a fold up bed on the floor other was an attic room where you couldn’t standup (looked like it had been just set up for us). Host insisted on cash up on arrival, bathroom were unclean and a little smelly. Rooms where dusty with visible mould. We literally slept over night and moved on so it was ok, glad we weren’t staying longer. It was the only place I could reserve on that night but wouldn’t recommend this location.
Stayed 1 night in Aug 2022
Verified

2/10 Terrible

Baudilio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They contacted me 4 days before my arrival date to say that the location to stay changed, they when I arrived no one seemed to know about my reservation, I drove back to the B&B and the host said that he was mad about the situation but there was no room for me. Expedia never answered me either. At least they arranged to find another location to stay at night, it was under construction building but at least a place to sleep, this was the worst experience for sure.
Stayed 1 night in Sep 2022
Verified

2/10 Terrible

karen

Disliked: Cleanliness, staff & service, property conditions & facilities
AVOID! Upon arrival, the owner insisted on cash and that we would receive no breakfast even though our receipt clearly acknowledged our reservation which included free breakfast. In our room on the back of the door there was another sign indicating what time breakfast was being served, yet we were excluded and others were receiving breakfast the next morning. Our room was tiny, dirty and I killed numerous insects within the first couple of hours. The bed was a very old box spring, which had springs protruding out of the fabric so sharply that my hand actually got caught on the spring while moving my hand across the bed. The bathroom was dirty, had no soap and had towels so old and rough I wouldn’t even use them to wash my car. There was no Wi-Fi, there were people yelling and children running around the hallways until past 11 pm. All of this, and an atmosphere that reminded me of a funeral home while also being in a terrible location. There is a Travelodge down the street.
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean n comfy. Nice quit sun room to relax in
Stayed 1 night in Jun 2022
Verified

2/10 Terrible

JOHN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT RECOMMENDED! Room was tired to say the least. The Bathroom/ shower room was the main problem with the accommodation, water pressure was none existence, you had to be pretty fit to open & close the shower doors. The toiletwas appalling with sewerage smell continual. On arrival the proprietor requested cash and advising no breakfast was avaliable. And suggesting the card was only a fall back, I advised that I would sort in the morning, he said he had heard that before, I can understand why, if you spent a night in that room, the payment of the full amout might become an issue.
Stayed 1 night in Jun 2022
Verified

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable distance from the shopping center and Waterford Crystal. Very quiet area and our host was very caring and helpful.
Stayed 1 night in Jun 2022
Verified

4/10 Poor

Kjell Roger

Liked: Cleanliness, property conditions & facilities, room comfort

Average - and no breakfast

No breakfast included, even the hotels.com page said so. Polite and friendly host, but other than that, this wast just average. B&B without Breakfast is just a B. If you know what I mean.
Stayed 1 night in May 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a very good stay, the service was great and even allowed me to store luggage in the morning, long before check in, so that I could explore the city less the baggage. The room was large and the beds were comfortable and clean.
Stayed 1 night in May 2022
Verified

4/10 Poor

Verified traveller

Liked: Staff & service, property conditions & facilities
Was disappointed to learn upon arrival that payment was due in cash and they were not serving breakfast even tho it was advertised as a BnB. Coffee and wrapped pastries could have been provided. Furniture in sun room needs attention. The host was very friendly and polite
Stayed 1 night in Apr 2022
Verified

8/10 Good

Jean Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When booking I booked for a private bathroom, unfortunately there was a sharing bathroom.
Stayed 1 night in Jan 2022
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 star ⭐️

Great atmosphere and very friendly service felt at home 🏡
Stayed 1 night in Sep 2021
Verified

6/10 Okay

dawn

Liked: Staff & service
The stay was adequate. The shower was antiquated, There was either scalding hot, or freezing cold water, no in between. The host was available and responded to requests. Breakfast was not included. He said it was due to Covid. Covid has been around for over a year. He should change the Breakfast Included amenity on the booking site.
Stayed 1 night in Aug 2021
Verified

6/10 Okay

Joanne

Disliked: Cleanliness, property conditions & facilities, room comfort
Had to pay cash. Not stated on app. As a business traveller this caused issues. Room not overly clean and damp smell
Stayed 1 night in Aug 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location- clean and comfortable
Stayed 2 nights in Jul 2021
Verified

4/10 Poor

Tariq

Disliked: Room comfort

You're better off elsewhere!

So first let me say the manager was friendly when I arrived but it went downhill from there. I wasn't put in a room in this B&B but rather another one a few doors down the street. I had also booked a family room because it had a desk and a chair in the room (handy for eating and doing some work) but I was put into a small room with just a bed that took up most of the room. I was in a bit of a rush so I said I would address it when I got back, but it was late by the time I returned so I just hopped into the bed. I found several hairs in the bed which wasn't pleasant. On the topic of cleanliness the room was clean but everything was fairly outdated, wallpaper peeling off, a stale smell in the en suite, the lamp didn't work and the blinds definitely needed a clean. I figured though look I'm not paying a lot I'll let most of that stuff slide but I soon found out that the place must have been student accommodation or something because when I was in bed the second night there must have been a party because they other tenants were all talking to each other in the hallway until after 2am (there was a communal bathroom right outside my room as well which kept having its door slammed). Then I was woken up at 7am by more noise. Had to cancel my plans off hiking with friends I was so tired. Called the manager to use the iron & ironing board, they didn't have one even though it's listed here. Finally parking is very tight. If other people are staying don't expect to get out easy!
Stayed 2 nights in May 2021
Verified

6/10 Okay

Yvonne

Liked: Cleanliness, property conditions & facilities
all ok apart from hotel. com taking the fee for the room and also paid cash on arrival as requested.... still waiting for refund
Stayed 1 night in May 2021
Verified

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities, room comfort

Disappointed

Location to city center was great. Graham was accommodating to let us check in a bit early and having a car area in front was a great convenience. Breakfast was delicious! Check out was listed as 11, but while I was out, my son was kicked out of the room at 10 and I did not have time to check for left items. As it turned out, I did leave 2 valuable items that I asked to get back, but no answer from my e mail request.
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Waterford Business Trip

First class again. Graham couldn’t do more.
Stayed 1 night in Oct 2019