6/10 – Okay
Joanne
Mit dem Partner gereist
17. Juli 2025
Verbesserungswürdig: Personal & Service
The property was nice and very central but the room was very hot and only two of the four windows could be opened though not that far. It was a bit noisy as the delivery trucks we pulling up all day. Beeping alarms as the reverse and the loading or unloading of deliveries under our window was pretty loud. I liked the hotel and the rooms.
I was a bit flustered in the reception area and a long journey. I and my partner suffer from severe anxiety and mine includes, severe depression. When we arrived and finally logged into the WIFI. I needed to transfer some money from one account to the other and I asked if I could pay £85 of the total, £140 and do the transfer in the room to return and pay the balance but I was answered with no. I can't gi9ve you the key until the bill is paid first. I understood but it caused distress and an awkward uncomfortable atmosphere. There was one seat which my partner was using and as the reception area was small the other guests approached to request help. This was embarrassing as it looked like I wasn't able to pay. I got more flustered, worrying about causing a delay to all which took me longer.
There was cockroaches in the room and I caught one. Trapped it in a glass and delivered it to the guy on reception. The cockroach was still alive and knocking around the glass from the room. The staff member said thanks as he took the glass like it was a common practise or he didn't give a toss about this health and safety/EHO issue I had brought to him
Joanne
Aufenthalt von 2 Nächten im Juli 2025