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Sugar Mill hotel

4.0 star property

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Photo gallery for Sugar Mill hotel

Restaurant
Outdoor pool
Restaurant
Exterior
Tiffany Prestige | Premium bedding, down duvets, memory-foam beds, in-room safe

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
main street, West End, Tortola
  • Place, Little Carrot Bay
    ‪1 min walk‬
  • Place, North Shore Shell Museum
    ‪1 min walk‬
  • Place, Apple Bay
    ‪6 min walk‬
  • Airport, Tortola (EIS-Terrance B. Lettsome Intl.)
    ‪22 min drive‬

Room options

View all photos for DeLuxe Studios

DeLuxe Studios | Premium bedding, down duvets, memory-foam beds, in-room safe

DeLuxe Studios

10.0 out of 10
Exceptional
(13 reviews)
  • Sea view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Tiffany Prestige

Tiffany Prestige | Premium bedding, down duvets, memory-foam beds, in-room safe

Tiffany Prestige

10.0 out of 10
Exceptional
(5 reviews)
  • Sea view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Sugar Mill hotel

Catch some rays at the beach or spend the day relaxing at Sugar Mill hotel's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Sugar Mill hotel offers 12 air-conditioned accommodations with laptop-compatible safes and espresso makers. Rooms open to balconies. This accommodation offers separate sitting areas. Memory foam beds feature down duvets and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with digital channels. Accommodation at this 4-star hotel has kitchenettes with fridges and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Sugar Mill hotel. During your stay, you're just a quick walk from North Shore Shell Museum. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free cooked-to-order breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 2 restaurants, a coffee shop, a beach bar and 3 bars/lounges
  • Take a swim in the outdoor pool
  • Indulge with deep-tissue massages at the spa
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Just a 1-minute drive from Apple Bay and 6 minutes from Sage Mountain National Park
Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with complimentary cabanas and free beach club on site. At Sugar Mill hotel, pamper yourself with a treatment at the full-service spa and enjoy amenities such as an outdoor pool.

Free breakfast is available daily. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a beach bar. Public spaces have free WiFi. This beach hotel also offers a garden and a terrace. Self parking is free.

Smoking is allowed in designated areas at this 4-star West End hotel.

Guests are served a free cooked-to-order breakfast daily from 8:00 AM to 10:00 AM.
Sugar Mill hotel has 2 restaurants on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to 10:00 AM
  • 2 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe

Things to do

  • Designer stores
  • Free beach club
  • Full-service spa
  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room kitchenette
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Outdoor furniture
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • Outdoor treatment areas
  • Spa open daily
  • Swedish massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels
  • Streaming services

Food and drink

  • Coffee grinder
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Ice maker
  • Kitchenette
  • Paper towels
  • Refrigerator
  • Restaurant dining guides
  • Wet bar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The property charges 3 per cent for credit card payments
There is no front desk at this property
Guests will receive an email within 7 days before arrival with check-in instructions; your host will greet you
This property doesn't offer after-hours check-in
Prior to arrival, you must complete online registration via a secure link
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

  • Pets and service animals are not allowed at Sugar Mill hotel

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property does not have a front desk. This property doesn't offer after-hours check-in. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 7 days before arrival with check-in information. The host will greet guests on arrival.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sugar Mill hotel Hotel
Sugar Mill hotel West End
Sugar Mill hotel Hotel West End

Sugar Mill hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 60 out of 71 reviews
Rating 8 - Good. 7 out of 71 reviews
Rating 6 - Okay. 2 out of 71 reviews
Rating 4 - Poor. 0 out of 71 reviews
Rating 2 - Terrible. 2 out of 71 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jeffrey

I had an excellent stay at sugar mill resort. The staff was more than accom
Stayed 4 nights in Jan 2026

10/10 Excellent

Wendy

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staying at the Sugar Mill was lovely from beginning to end. The rooms are wonderful, with spectacular views. Everyone was helpful, kind and courteous. The food is wonderful! We are already looking forward to our next visit!
Stayed 1 night in Jan 2026

10/10 Excellent

Rod

Stayed 4 nights in Jan 2026

8/10 Good

Michael, Seattle

Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable room. Nice view of the ocean. Only dining option was hotel restaurant which was overpriced and not that good. Manager was ungracious if not surly.
Stayed 2 nights in Jan 2026

10/10 Excellent

Wendy

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel! Highly recommend! Gorgeous property, great staff, amazing food. Looking forward to next time!
Stayed 2 nights in Jan 2026

10/10 Excellent

John

Stayed 2 nights in Jan 2026

2/10 Terrible

Trent

Stayed 3 nights in Jan 2026

10/10 Excellent

Paul

Stayed 4 nights in Dec 2025

10/10 Excellent

Howard, Ellijay

Liked: Cleanliness, staff & service, property conditions & facilities
We generally had a very good experience at this p[roperty. Staff always well attentive, good food, great location.
Stayed 4 nights in Dec 2025

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The best food I’ve eaten in my travels in the Caribbean including over 7 Sandals resorts.
Stayed 3 nights in Dec 2025

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful, personal touches throughout, exquisite location
Stayed 2 nights in Dec 2025

10/10 Excellent

James, Satellite Beach

Liked: Cleanliness, staff & service, property conditions & facilities
One of our favorite small boutique resorts!
Stayed 2 nights in Dec 2025

10/10 Excellent

Fred, Huntington Beach

Travelled with partner
Liked: Amenities
Amazing staff, great location and the food was the best we found on the island.
Stayed 5 nights in Nov 2025

10/10 Excellent

Henry

Liked: Cleanliness
Fabulous service, food and location.
Stayed 1 night in Nov 2025

10/10 Excellent

Hassan, Lakeland

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great job, keep it up
Stayed 4 nights in Oct 2025

10/10 Excellent

KRISTI

Looks like a beautiful resort. Unfortunately, flight was delayed & could not make it to resort in time for reservation
Stayed 1 night in Nov 2025

2/10 Terrible

KRISTI

Flight was delayed. Couldn’t get ferry to tortola. Could not check in. Requesting reimbursement
Stayed 1 night in Nov 2025

10/10 Excellent

Kjell

Liked: Cleanliness, amenities, property conditions & facilities
Room exceptional as always.Pool fantastic. Best restaurant on the ist
Stayed 2 nights in Nov 2025

10/10 Excellent

stacey

Liked: Cleanliness, staff & service, property conditions & facilities
The owners , who are a married couple, provide a wonderful welcome when you arrive
Stayed 2 nights in Jul 2025

10/10 Excellent

Travis Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would give it 15 out of 10 stars if I could! Great stay and experience with wonderful staff!
Stayed 7 nights in Jul 2025

6/10 Okay

Philip

Liked: Room comfort

Good but could be better (for the money)

Our room was comfortable and fine. The furnishings were older, showing their age. The beds are basic aluminum frames set against a separate unconnected decorative headboard. The walls, doors, cabinets all need work. There were 3 ashtrays in the room and one on the balcony even though this is a nonsmoking resort but the room did not smell like smoke — just musty. Lastly, the walkway to the room, an angled walkway, is treacherous when wet. The grounds are lovely but details like the pool tile at waterline has not been cleaned of green algae and there are no towels by the beach. The best part, by far, is the restaurants and bar. Excellent food and ambiance and service, though be prepared for substantial delays and forgetfulness if they get busy. The managers are efficient and polite but not warm and engaging. Overall, a good stay in a beautiful place that needs some shoeshine, spit, and polish.
Stayed 3 nights in Jul 2025

10/10 Excellent

John D, Yonkers

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Elizabeth A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Marc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at the West end.
Stayed 3 nights in May 2025

10/10 Excellent

Nelson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay, wonderful staff, excellent restaurants
Stayed 1 night in Apr 2025