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DoubleTree by Hilton West Kelowna

Property class: 4

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Photo gallery for DoubleTree by Hilton West Kelowna

Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool loungers
Exterior
Terrace/patio
Terrace/patio
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
2569 Dobbin Rd (Hwy 97), West Kelowna, BC, V4T 2J6
  • Place, Westbank Centre Park
    ‪4 min walk‬
  • Place, Off the Grid Organic Winery
    ‪9 min walk‬
  • Place, Willow Beach
    ‪4 min drive‬
  • Airport, Kelowna, BC (YLW-Kelowna Intl.)
    ‪28 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed

Studio Suite, 1 King Bed with Sofa bed | Hypo-allergenic bedding, down duvets, in-room safe, desk

Studio Suite, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 King Bed

10.0 out of 10
Exceptional
(16 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Fitness room

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Fitness room

7.6 out of 10
Good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King bed, Accessible w/ R/I shower

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 King bed, Accessible w/ R/I shower

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Bedroom 2 Bathroom Deluxe Suite

Hypo-allergenic bedding, down duvets, in-room safe, desk

2 Bedroom 2 Bathroom Deluxe Suite

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds

9.6 out of 10
Exceptional
(11 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Corner

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Corner

10.0 out of 10
Exceptional
(4 reviews)
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Corner

Room, 2 Queen Beds, Corner | Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds, Corner

8.0 out of 10
Very good
(1 review)
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Bedrooms

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 2 Bedrooms

  • Sleeps 6
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Bathtub

Room, 2 Queen Beds, Bathtub | Bathroom | Eco-friendly toiletries, hair dryer, towels, soap

Room, 2 Queen Beds, Bathtub

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

2 Queen Beds Room

  • Sleeps 4

King Room

  • Sleeps 2

Fitness Room With 1 King Bed And Pull Up Bay

  • Sleeps 2

Corner King Room

  • Sleeps 2

2 Queen Beds Corner Room

  • Sleeps 4

View all photos for King Studio Suite With Sofabed

Bathroom | Eco-friendly toiletries, hair dryer, towels, soap

King Studio Suite With Sofabed

  • Sleeps 4

View all photos for 2 Queen Beds With Bathtub

Hypo-allergenic bedding, down duvets, in-room safe, desk

2 Queen Beds With Bathtub

  • Sleeps 4

King Room With Roll-in Shower-Mobility Accessible

  • Sleeps 2

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About this property

DoubleTree by Hilton West Kelowna

Along with an indoor pool, this smoke-free hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a 24-hour business centre are on-site.
DoubleTree by Hilton West Kelowna offers 77 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature down duvets. A pillow menu is available. Televisions come with premium cable channels and pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

This West Kelowna hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness centre.
During your stay at DoubleTree by Hilton West Kelowna, you're just a quick walk from Westbank Centre Park. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking and Motorhome/coach/lorry parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Just a 3-minute drive from Okanagan Lake and 14 minutes from Waterfront Park
  • Dogs welcome for a fee (restrictions apply)
DoubleTree by Hilton West Kelowna offers its guests an indoor pool, an outdoor pool, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 3800 square feet (342 square metres) and includes conference space. The business-friendly DoubleTree by Hilton West Kelowna also features concierge services, dry cleaning/laundry services, and a corner/local shop. Free self parking is available.

This 4-star West Kelowna hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.
DoubleTree by Hilton West Kelowna has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: CAD 10 to 25 for adults and CAD 10 to 25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Indoor pool
  • Outdoor pool
  • TV in common areas
  • Wine tours

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Indoor pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 3,800 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Firepit
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Area rugs in room
  • Handrails in stairways (76 centimetre high)
  • Lift (81 centimetre wide door)
  • Phone accessibility kit
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (114 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Double-glazed windows
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with premium cable channels
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Guests are recommended to download the property's Hilton Honours mobile app before check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from November 19 2025 to November 19 2026 (dates subject to change):
  • Fitness facilities
The following facilities are closed for Christmas Day and New Year's Day:
  • Bar/lounge
  • Dining venue

Access methods

Staffed front desk, smart lock

Pets

  • Pets: CAD 35 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 3.00 per cent destination fee will be charged.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CAD 10 to 25 for adults and CAD 10 to 25 for children
  • Pet fee: CAD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 48 hours before arrival with check-in information and smart lock details. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's Hilton Honours mobile app before check-in. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel West Kelowna
Holiday Inn West Kelowna
West Kelowna Holiday Inn
Holiday Inn Kelowna Sw-Westbank Hotel West Kelowna
Holiday Inn Westbank
Westbank Holiday Inn
Holiday Inn West Kelowna Hotel
Holiday Inn West Kelowna
DoubleTree by Hilton Kelowna
DoubleTree by Hilton West Kelowna Hotel
DoubleTree by Hilton West Kelowna West Kelowna
DoubleTree by Hilton West Kelowna Hotel West Kelowna

DoubleTree by Hilton West Kelowna Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 140 out of 210 reviews
Rating 8 - Good. 42 out of 210 reviews
Rating 6 - Okay. 13 out of 210 reviews
Rating 4 - Poor. 9 out of 210 reviews
Rating 2 - Terrible. 6 out of 210 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Yiteng

Liked: Cleanliness, amenities, property conditions & facilities
Staff and room
Stayed 2 nights in Jan 2026

6/10 Okay

Roger

Liked: Cleanliness, staff & service
Room was good...had an adjoining door and extremely loud people next door.
Stayed 2 nights in Dec 2025

10/10 Excellent

Alvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms, wonderful staff, great restaurant & bar
Stayed 3 nights in Dec 2025

8/10 Good

Kristian

No hot tub. Gym wasn't open yet.
Stayed 2 nights in Dec 2025

10/10 Excellent

Avnita

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel a lot for work and this hotel was amazing from most of the hotels I stay at. The room was comfy and immaculate. Newly renovated and excellent staff and atmosphere. Will be returning for sure.
Stayed 2 nights in Dec 2025

8/10 Good

Laurier

There was not a stocked bar , empty. There should be a mirror at the desk to do make up hair when the bathroom is hot n steamy . Put out the luggage rack .
Stayed 1 night in Dec 2025

10/10 Excellent

Waylon

Stayed 1 night in Dec 2025

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Allison and the entire team were beyond great. Responded quickly and very helpful. We stayed in their 2 bedroom suite and wow- very impressed. The finishings were top notch, and the kitchen was equipped beautifully with everything we needed. The living area was great as well, and our kids loved the pool. Everything about our stay was amazing. We wished we could have stayed longer and would definitely stay here again.
Stayed 2 nights in Dec 2025

8/10 Good

Nicholas

Stayed 3 nights in Dec 2025

10/10 Excellent

Valerie

Liked: Cleanliness, amenities, property conditions & facilities
Yes the staff was really courteous, friendly and helpful.
Stayed 3 nights in Dec 2025

10/10 Excellent

Danyal, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean amazing room. Comfy bed. Big shower. Would stay again
Stayed 2 nights in Dec 2025

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, spacious rooms and shower area. Will definitely have it between our options next time we are in Kelowna
Stayed 1 night in Dec 2025

10/10 Excellent

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
Great location clean
Stayed 4 nights in Dec 2025

10/10 Excellent

Laurie, Calgary

Stayed 1 night in Dec 2025

8/10 Good

Maria

Stayed 2 nights in Dec 2025

10/10 Excellent

Ian

Liked: Cleanliness, amenities, property conditions & facilities
Really comfortable bed. Great breakfast.
Stayed 1 night in Dec 2025

8/10 Good

Bhawna

Stayed 1 night in Dec 2025

6/10 Okay

Ashley

Travelled with family and small children
Liked: Amenities
Was dissapointed that we were sent down to the dirst floor, below the lobby level. The view was the backside of the gas station next door. Considering it is not exactly high season, it would have been nice to have a window with a room with a better view. Ither than that, the stay was ok. Room was nicely appointed and felt fresh and clean. Bed was comfy. Would stay again, just ask for a room with a decent view.
Stayed 1 night in Dec 2025

10/10 Excellent

Nicholas, Vancouver

Stayed 2 nights in Nov 2025

8/10 Good

Kimberly

Stayed 1 night in Nov 2025

10/10 Excellent

Rainier

Stayed 1 night in Nov 2025

6/10 Okay

Jill

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was good. We found the hotel loud with doors slamming all the time. There was also a domestic dispute on our floor that prevented us from sleeping on the Sat night. But over all a comfortable stay.
Stayed 4 nights in Nov 2025

10/10 Excellent

Catherine

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful friendly staff, so nice to be greeted in a friendly manner. Excellent room.
Stayed 4 nights in Nov 2025

10/10 Excellent

sappir rosy, Richmond

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time
Stayed 3 nights in Nov 2025

10/10 Excellent

Anik, Surrey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Super clean rooms, high-quality bedding, sleek Nespresso machine, and a huge HD TV. The breakfast was the best I’ve had Ordered from a menu and totally worth the small extra cost. Turtle Jack’s was great for both breakfast and dinner
Stayed 4 nights in Nov 2025