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Residence Inn by Marriott West Springfield

3.0 star property

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Photo gallery for Residence Inn by Marriott West Springfield

Exterior
Fridge, microwave, stovetop, dishwasher
Property amenity
1 bedroom, premium bedding, desk, blackout curtains
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Kitchen
  • Pet-friendly
  • Laundry

Explore the area

View in a map
64 Border Way, West Springfield, MA, 01089
  • Place, Olympia Ice Center
    ‪10 min walk‬
  • Place, Riverdale Shops
    ‪16 min walk‬
  • Place, Q Pin 2's
    ‪19 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪28 min drive‬

Room options

View all photos for Studio, 1 King Bed

Flat-screen TV

Studio, 1 King Bed

8.6 out of 10
Excellent
(29 reviews)
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

1 bedroom, premium bedding, desk, blackout curtains

Suite, 2 Bedrooms

8.8 out of 10
Excellent
(5 reviews)
  • 70 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 1 King Bed (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, desk, blackout curtains

Studio, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, desk, blackout curtains

Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

  • 42 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Mobility/Hearing Access, Roll-In Shwr)

Flat-screen TV

Suite, 2 Bedrooms (Mobility/Hearing Access, Roll-In Shwr)

  • 70 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

1 bedroom, premium bedding, desk, blackout curtains

Suite, 1 Bedroom

8.8 out of 10
Excellent
(16 reviews)
  • 43 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Similar properties

View from property
Courtyard by Marriott West Springfield
  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
4.6 out of 5, Wonderful, 567 reviews
The price is CHF 109
includes taxes & fees
30 Nov - 1 Dec
Courtyard by Marriott West Springfield

About this property

Residence Inn by Marriott West Springfield

Hotel in West Springfield with free breakfast and 24-hour front desk
An indoor pool, coffee/tea in a common area and a business centre are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include self parking, dry cleaning and laundry facilities. Weekly housekeeping is available.
Residence Inn by Marriott West Springfield offers 88 accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Accommodation at this 3-star hotel has kitchens with fridges, stovetops, microwaves and separate dining areas.

This West Springfield hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include an indoor pool.
During your stay at Residence Inn by Marriott West Springfield, you'll be within walking distance of Olympia Ice Center. Enjoy features like free breakfast and free WiFi in public areas, plus an indoor pool.
  • Free continental breakfast served daily
  • Free Wi-Fi in some public areas
  • WiFi for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • 7 minutes by car from MGM Springfield and 7 minutes from Naismith Memorial Basketball Hall of Fame
  • Pets welcome for a fee
WiFi is free in public spaces. There's an onsite business centre. Free breakfast is served daily. An indoor pool, barbecue grills, and a picnic area are also featured at the business-friendly Residence Inn by Marriott West Springfield. For a fee, parking is available.

This 3-star West Springfield hotel is smoke free.

Guests are served a free continental breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 4.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (USD 7 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Indoor pool

Family friendly

  • In-room cot
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Separate bedroom
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 125 per accommodation, per stay
  • Maximum 1 (weight limit: 75 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 4.95 per day (rates may vary)
  • Uncovered self-parking fee: USD 7 per day (in/out privileges)
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0011883250
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Marriott West Springfield
Residence Inn Marriott Hotel West Springfield
Residence Inn Marriott West Springfield
Residence Inn West Springfield
Residence Inn Marriott West Springfield Hotel
By Marriott West Springfield
Residence Inn by Marriott West Springfield Hotel
Residence Inn by Marriott West Springfield West Springfield

Reviews

Residence Inn by Marriott West Springfield Reviews

8.6

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 288 out of 516 reviews
Rating 8 - Good. 126 out of 516 reviews
Rating 6 - Okay. 52 out of 516 reviews
Rating 4 - Poor. 24 out of 516 reviews
Rating 2 - Terrible. 26 out of 516 reviews

Reviews

10/10 Excellent

boaz

Liked: Cleanliness, staff & service, property conditions & facilities
hotel is excellent, good breakfast
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the staff and the hotel was amazing it was clean and maintain well. We use the pool and it was clean. The only thing that I didn't like about my stay was there was a huge pool party there and people fighting till three in the morning. this was a Thursday night so I can only imagine what might happen on the weekends.
Stayed 1 night in Aug 2025

8/10 Good

Mallory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good breakfast
Stayed 1 night in Aug 2025

2/10 Terrible

Cynthia

Disliked: Room comfort
Stayed 1 night in Aug 2025

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was wonderful and very friendly. The hotel itself was hidden from the main road and had no sign near the main road. The private road to the hotel is full of huge potholes. There’s limited parking and the and sidewalks to the entrance are very uneven and broken. The 1 bedroom apartment with a living room and kitchenette was a great set up and what we needed but it was very dated, and not the cleanest it should’ve been. The towels were stained with dirty footprints, the sofa was stained, the kitchen floor was sticky. There were 4 teenage boys yelling while they ran up and down the halls bouncing balls at 10:30pm in which I had to ask them to please stop 3 times. This is not your typical Marriott by any means.
Stayed 7 nights in Aug 2025

10/10 Excellent

Sayyam

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property, will book again in the future!
Stayed 2 nights in Aug 2025

2/10 Terrible

Kayla

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Found a vibrator in my room. The hotel rooms are filthy. Do not come here. They didn’t even refund the full amount after my toddler found the vibrator next to the bed. I will never go to a Marriott again. They handled this so poorly.
Stayed 3 nights in Aug 2025

4/10 Poor

Eileen

Disliked: Cleanliness, property conditions & facilities
The spaciousness of the room was good as were the appliances. The air conditioning system was extremely noisy and did not take the humidity out of the air. Stains on the carpet and dust on the molding in the bathroom.The room always felt damp and musty even with the AC setting on 68 as that was as low as it would go. Our clothing felt damp and the towels hung up in the bathroom never dried. We requested a room change because of the noisy AC and we were moved to another room easily but that was not much better. We checked out early and requested a refund for the remaining days which I am waiting to receive. I would not stay there again.
Stayed 7 nights in Aug 2025

10/10 Excellent

Jensey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, fun family spot and close to six flags
Stayed 2 nights in Jul 2025

6/10 Okay

Cindy

So So stay

The bathtub drain was not working well - took the stopper out- full of hair. Yuck! The 1 day of housekeeping in a 4.5 days stay - the bed wasn’t made. How does one miss that!? The employee at the front desk at check-in was not friendly at all I’ve stayed here before - not sure I’d stay again.
Stayed 5 nights in Aug 2025

10/10 Excellent

Siris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and updated clean rooms
Stayed 1 night in Jul 2025

6/10 Okay

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent 5 nights at this hotel and it was excellent! It is clean throughout, comfortable and quiet. Conveniently located for my needs - close to grocery stores and restaurants or anything you might need. The staff is friendly, helpful and attentive. I had a small issue with the toilet and Maintenace fixed it very quickly. My room was very clean, and well equipped with kitchen utensils etc. Bed was really comfortable, and the room had a good amount of cupboards, closets and drawer space. The breakfast is terrific. Plenty of options for a good, healthy breakfast and well set-out. The lady who takes care of it clearly knows what she is doing and takes great pride in putting on a splendid breakfast. I'm a coffee snob...the coffee at this hotel is VERY GOOD and so nice to have real 1/2 and 1/2 creamer for it! The Hotel Manager, was very helpful and responsive in clearing up a reservation and rate issue when Expedia was less than helpful. They took it upon themself to solve the problem quickly for me. I will definitely be staying at this property again and would highly recommend it to anyone looking for accommodations while in the West Springfield, North / South Hampton area. I would however caution against booking through Expedia as they were less than helpful in assisting / supporting me in resolving a rate discrepancy I had. Expedia does not provide satisfactory customer service & support in my opinion.
Stayed 5 nights in Aug 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peter

I spent 5 nights at this hotel and it was excellent! It is clean throughout, comfortable and quiet. Conveniently located for my needs - close to grocery stores and restaurants or anything you might need. The staff is friendly, helpful and attentive. I had a small issue with the toilet and Maintenace fixed it very quickly. My room was very clean, and well equipped with kitchen utensils etc. Bed was really comfortable, and the room had a good amount of cupboards, closets and drawer space. The breakfast is terrific. Plenty of options for a good, healthy breakfast and well set-out. The lady who takes care of it clearly knows what she is doing and takes great pride in putting on a splendid breakfast. I'm a coffee snob...the coffee at this hotel is VERY GOOD and so nice to have real 1/2 and 1/2 creamer for it! The Hotel Manager, was very helpful and responsive in clearing up a reservation and rate issue when Hotels.com was absolutely no helpful in this regard and did nothing but give me the run-around and put it on the hotel. The hotel Manager took it upon themself to solve the problem quickly for me. I will definitely be staying at this property again and would highly recommend it to anyone looking for accommodations while in the West Springfield, North / South Hampton area. I would however caution booking through Hotels.com as they do not provide satisfactory after stay support and service in my opinion.
Stayed 5 nights in Aug 2025

10/10 Excellent

Katvhleen, Baldwinsville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice great pool and location
Stayed 1 night in Aug 2025

10/10 Excellent

Tiffany

M
Stayed 1 night in May 2025

6/10 Okay

Elijah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was a stop after a long fun day. Easy walk to get food, and able to get back on the highway quickly
Stayed 1 night in Aug 2025

4/10 Poor

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great location for those traveling; very swift connection to the interstate. The property itself has seen better days with significant depreciation. Still offers enough comfort to be categorized as a hotel and not motel. Breakfast was good, self service buffet style with paper plates and disposable utensils. Not at all luxury but good for an economy - budget class property. The breakfast team fast and friendly re-stocking the buffet quickly (was busy - did a great job). Check in and check out was not so great! I booked long in advance via Expedia and was told at check in I had already paid. I told the young lady I did not think that was correct but she was sure I had paid. This turned out to be inaccurate, two days later, when I checked out a different receptionist told me I was all set, so I assumed I had paid. To make a long story short, the hotel realized I had not paid so ran my credit card number, I got a Fraud alert and payment was declined. This followed with me getting emails and calls requesting me to contact the hotel regarding my „check-out.“ I ended up having to call back twice and request that they run the transaction while on the phone. This was not so fun dealing with do after driving home 5 hours. The check-in and out process needs to be reconsidered. Run the transactions while the guest is there… All in all this is a solid property good for leisure travelers, team is courteous, good breakfast, beware of check out. I would stay here again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend the Residents Inn for anyone looking to stay in the area of Springfield
Stayed 2 nights in Aug 2025

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jul 2025

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms need updating but the staff was very helpful and sweet. I was there for 2 weeks coming from Georgia and I got to see all my friends and family. I would stay there again. It’s very convenient to all the shops and restaurants.
Stayed 14 nights in Jul 2025

10/10 Excellent

Shaquan

Stayed 1 night in Jul 2025

10/10 Excellent

Perla

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2025

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel . Will recommend
Stayed 2 nights in Jul 2025