2/10 Terrible
Virginia
Travelled with partner
29 Aug 2025
Disliked: Staff & service, property conditions & facilities
9:30am. The check-in was professional and flawless.
Check- out the next morning at 7:30am was the exact opposite. Very poor customer service.
The clerk said they were unaware of any problem during the night. I asked to speak to the manager and was told he doesn't come in until 11am. I asked for corporate number or address. The clerk said he didn't have that information.
During the night, the Fire Alarms went off. We called the front desk, opened the hall door and many guests were already in the hall.
The front desk told us it was not a fire, and that the fire department would be there in 5 minutes to turn it off. 30 minutes later the alarm was still going off. Many gathered outside, we called the desk again and were told we weren't the only guests calling.
Finally the noise ended a little after 1pm.
Nightime service was practically nonexistent.
1st the restaurant didn't observe their posted hours. Closed at 9;30
2nd....During the night fire alarms went off. That started at approximately 12:30pm. It continued until a little after 1pm.
3rd..We were not even given an apology for the disruption in our stay.
Very disappointing.
Virginia
Stayed 1 night in Aug 2025