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SureStay Hotel by Best Western Whittington Rend Lake

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Whittington Rend Lake

Lobby
Free daily continental breakfast
Premium bedding, pillow-top beds, individually decorated
Exterior
Premium bedding, pillow-top beds, individually decorated

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
13277 Freeway Lane, Whittington, IL, 62897
  • Place, Pheasant Hollow Winery
    ‪6 min walk‬
  • Place, Rend Lake
    ‪1 min drive‬
  • Place, Wayne Fitzgerrell State Park
    ‪1 min drive‬
  • Airport, Veterans Airport of Southern Illinois (MWA)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Standard Room, 1 Queen Bed, Accessible, Non Smoking | Premium bedding, pillow-top beds, individually decorated

Standard Room, 1 Queen Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(14 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, pillow-top beds, individually decorated

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(58 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Premium bedding, pillow-top beds, individually decorated

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

8.2 out of 10
Very good
(15 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About this property

SureStay Hotel by Best Western Whittington Rend Lake

This smoke-free hotel features coffee/tea in a common area, a 24-hour front desk and free newspapers. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a corner/local shop, a TV in a common area and a front desk safe are on-site. Change of towels is available on request
SureStay Hotel by Best Western Whittington Rend Lake offers 40 accommodations with free newspapers and a hairdryer. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 40-inch LCD televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a hydromassage showerhead, and complimentary toiletries.

This Whittington hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the comfortable beds at SureStay Hotel by Best Western Whittington Rend Lake. During your stay, you're just a quick walk from Pheasant Hollow Winery. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking and Motorhome/coach/lorry parking
  • Amenities include free newspapers in reception, a front desk safe and convenience store
  • Guests have great things to say about the beds and the helpful staff
  • Just a 5-minute walk from Pheasant Hollow Winery and a 2-minute drive from Wayne Fitzgerrell State Park
  • Cats and dogs welcome for a fee (restrictions apply)
Free breakfast is served daily. Public spaces have free WiFi and wired Internet. The business-friendly SureStay Hotel by Best Western Whittington Rend Lake also features a vending machine, coffee/tea in common area, and complimentary newspapers in the lobby. Self parking is free.

This Whittington hotel is smoke free.

Guests are served a free continental breakfast daily from 5 AM to 9 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 5 AM to 9 AM
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • In a state park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Built in 2013
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels

Food and drink

  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 100 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per stay.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Lake Cove Resort Whittington
Lake Cove Whittington
Lake Cove Hotel Whittington
SureStay Hotel Best Western Whittington
SureStay Best Western Whittington
Whittington SureStay Hotel by Best Western Whittington Hotel
Lake Cove Hotel
Hotel SureStay Hotel by Best Western Whittington Whittington
Hotel SureStay Hotel by Best Western Whittington
SureStay Hotel by Best Western Whittington Whittington
SureStay Hotel Best Western
SureStay Best Western
Lake Cove Resort
Surestay Best Whittington
Surestay By Whittington Rend
SureStay Hotel by Best Western Whittington
SureStay Hotel by Best Western Whittington Rend Lake Hotel
SureStay Hotel by Best Western Whittington Rend Lake Whittington

SureStay Hotel by Best Western Whittington Rend Lake Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 544 out of 933 reviews
Rating 8 - Good. 256 out of 933 reviews
Rating 6 - Okay. 82 out of 933 reviews
Rating 4 - Poor. 29 out of 933 reviews
Rating 2 - Terrible. 22 out of 933 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Keith

Stayed 1 night in Nov 2025

6/10 Okay

Paula

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff was friendly and when we arrived the room was in good shape. However, when we had gotten back to the room the next day after being out and about all day long, the room was cleaned at all, had not even been touched. We were not too upset it had not been cleaned but wanted fresh towels for showers. We went to the front desk to report the room had not been cleaned as was advised they are only required to clean the room every 3 days. We then asked about getting new towels and were we required to turn in our used towels before being given new ones. We went back to the room and gathered our towels to get replacement ones and because we only brought back the used ones instead of all of them, we were threatened to have our account being added with having extra towels. I had already made two trips to the front desk about new towels so asked front desk person to follow me to my room so I could give an account of what towels we still had because I did not want to risk being charged for having extra towels. Never have we, ask guests, been required to turn in our used towels to get replacement ones. Housekeeping usually takes care of swapping them out. The stay itself was fine and the staff was friendly, but the whole towel situation really put a negative on the experience and was completely unnecessary.
Stayed 2 nights in Nov 2025

10/10 Excellent

Samuel

Stayed 3 nights in Nov 2025

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great.
Stayed 2 nights in Nov 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2025

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, amenities
Always clean. Staff always courteous at check in and check out.
Stayed 1 night in Nov 2025

8/10 Good

John

Liked: Cleanliness, staff & service
The room was very clean and the staff great.
Stayed 1 night in Nov 2025

10/10 Excellent

Robin

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location, nice clean room and friendly staff that was most helpful.
Stayed 1 night in Nov 2025

10/10 Excellent

Galina

Travelled with group
Liked: Cleanliness, staff & service, amenities
Plus: Clean and cozy hotel. Comfortable beds. Good shower. Helpful staff. Minus: Breakfast is very basic.
Stayed 1 night in Nov 2025

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities
Decent hotel. Could use a warm breakfast option.
Stayed 2 nights in Nov 2025

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Nov 2025

10/10 Excellent

Jeremy

Stayed 1 night in Oct 2025

10/10 Excellent

William

Stayed 1 night in Nov 2025

10/10 Excellent

Douglas J

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
the room was clean, plenty of room. the beds were comfortable. the staff when we checked in was super, friendly, and fun. Had a great sleep. We come through this area often and will stop here again.
Stayed 1 night in Nov 2025

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities
The room was very clean and the bed was comfortable. Breakfast could have been a little better.
Stayed 2 nights in Nov 2025

10/10 Excellent

Kaylee

Stayed 2 nights in Oct 2025

6/10 Okay

Michael

Stayed 1 night in Nov 2025

6/10 Okay

Pennie

Liked: Staff & service, amenities
The room had a foul order.
Stayed 1 night in Nov 2025

6/10 Okay

Kim

Stayed 1 night in Nov 2025

8/10 Good

Kathy

Stayed 1 night in Nov 2025

10/10 Excellent

Lawrence, Johnston

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location close to the interstate. Clean, quiet and the staff were very friendly. Good spot at a good price for a night’s stay.
Stayed 1 night in Oct 2025

10/10 Excellent

Samuel

Stayed 1 night in Oct 2025

4/10 Poor

Michelle

Stayed 2 nights in Oct 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service
The bed and pillows were super comfortable. The room was extremely quiet.
Stayed 1 night in Oct 2025

6/10 Okay

Marilyn

Travelled with family
Disliked: Amenities
Room was clean, but had a strange smell. Beds were comfortable. Breakfast was very limited.
Stayed 1 night in Oct 2025