The smell in the room was not good. It smelled like cigarettes, and as of today 8/24/25, I have not received my 250 back. I did as asked, we took out the trash, left the dishes in the dishwasher and left the towels in the bathroom still the money for incidentals has not been refunded.
Overall, the location, accommodations, and size of the unit were ideal for my family. The unit was clean for the most part. The main bathroom had a mildewy smell we believe came from the washer and that shower was in need of a deep scrub. As a family of five, the two bedrooms and living space size were perfect for us.
Check in was easy and staff were very helpful. The amenities we fantastic however the unit we stayed in smelled musty. The beds were great. Very comfortable and the kitchen had everything we needed! I would definitely book again with hopes the musty odor was a fluke. Very family friendly and great area to stay.
The property was great. I was very disappointed that we were made to sit through a time share presentation or pay an additional 60 fee. Also when we initially booked the room we were told it was double booked and we would have to change rooms in the middle of the trip and move to another room which was fine however after we packed up our room and loaded our cars they put us back in the exact same room. Very poor experience with both situations.
Unit was very clean and property was clean. Several maintenance issues in unit which I did not report until checkout because I donât like people coming into the room. But they all should have been noted by cleaning staff previously IMO. Pool was not crowded either time we went. Everything in area is only 10-15 drive.
We had a great week in Williamsburg visiting theme parks and colleges. The resort was a perfect spot for Busch Gardens with commute only 15 minutes. Great restaurants in the area and our concierge gave us some great recommendations. Everyone was comfortable with their own spots and kitchen was a big plus.
It was amazing! Recommended for any families looking to stay nearby. Everything is closed by and entone at the recommended was so nice. The rooms were so clean and nice. It felt like a really Nice vacation place. Definitely weâll come back.
One of the nicest places we have ever stayed. Will definitely be back. Off the beaten path but so close to everything within minutes. Clean, quiet and peaceful.
From beginning to end the entire process and trip was amazing. The lady at the security gate, the groundskeepers, the reps that assist with checking in are all phenomenal. We will definitely be staying again!
Was okay. First night we found a cockroach in our room. Submitted a photo per front office request. They moved us which was great but did not offer a refund for the first night as we slept in that room and didnât get any sleep. Will not return.
Resort had a lot to offer. Pools, mini golf, trails were all enjoyable. Close to lots of restaurants and Colonial Williamsburg. The only downside was a solicitation to a âtime shareâ before getting keys.
Just a few days to take the kids to Busch Gardens. Nice atmosphere, clean place and lots to do on facility grounds. The pools, volleyball and basketball kept the teens busy while we were there