2/10 – Ungenügend
Ian W.
26. Dez. 2024
Really messed around by owner and breached terms!
We booked this property in July for the Christmas period. We were then in the area in the summer so while there we checked the access road as it was said to be unmade and not suitable for some cars. The access road was very poor and certainly could damage many cars, probably anything other than a 4x4. I enquired regarding access and whether the road would be repaired before we were due to stay.The owner responded and said they couldn’t guarantee it. I therefore arranged an alternative car (a 4x4) for our stay. However, despite me saying it was fine, the owner contacted me in October asking if I wanted to cancel. I confirmed that we still wanted the booking despite the road but they repeatedly contacted me to keep asking if I wanted to cancel, indeed encouraging me to do so. I kept saying that we didn’t wish to cancel and after that I received a message from the owner saying they were going to cancel but had tried to get me to cancel instead to save them cancellation fees (which I would have incurred if I’d cancelled). This is a clear breach of policy and also really left us in the lurch just over two months before our scheduled stay.I also noticed that the rate they were charging for times around our stay were much higher than we had originally paid so whilst I can’t say for sure I wouldn’t be surprised if they cancelled in order to rebook for a higher rate. Irrespective, their behaviour was disgraceful and I would certainly recommend against booking this property.
Ian W.
Aufenthalt von 3 Nächten im Dezember 2024