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Fairfield Inn & Suites by Marriott Winston-Salem Hanes Mall

2.5 star property

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Photo gallery for Fairfield Inn & Suites by Marriott Winston-Salem Hanes Mall

Outdoor pool
Property amenity
Exterior
Premium bedding, in-room safe, desk, iron/ironing board
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Pool
  • Pet-friendly
  • Gym
  • Laundry

Explore the area

View in a map
1680 Westbrook Plaza Dr, Winston-Salem, NC, 27103
  • Place, Hanes Mall
    ‪5 min walk‬
  • Place, Novant Health Medical Park Hospital
    ‪19 min walk‬
  • Place, Novant Health Forsyth Medical Center
    ‪20 min walk‬
  • Airport, Greensboro, NC (GSO-Piedmont Triad Intl.)
    ‪27 min drive‬

Room options

View all photos for Suite, 1 Bedroom

55-inch Smart TV with cable channels, Netflix, streaming services

Suite, 1 Bedroom

9.0 out of 10
Wonderful
(4 reviews)
  • 64 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(25 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(30 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Shower, free toiletries, hair dryer, towels

Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Room, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub) | Bathroom | Shower, free toiletries, hair dryer, towels

Room, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Hearing Accessible)

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed with Sofa bed (Hearing Accessible)

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Hearing Accessible)

55-inch Smart TV with cable channels, Netflix, streaming services

Suite, 1 Bedroom (Hearing Accessible)

  • 64 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-in Shwr)

Shower, free toiletries, hair dryer, towels

Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-in Shwr)

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Lobby
Springhill Suites by Marriott Winston-Salem Hanes Mall
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.5 out of 5, Wonderful, 1,006 reviews
The price is CHF 92
includes taxes & fees
14 Dec - 15 Dec
Springhill Suites by Marriott Winston-Salem Hanes Mall

About this property

Fairfield Inn & Suites by Marriott Winston-Salem Hanes Mall

Suburban hotel with free breakfast and fitness centre
An outdoor pool, a fitness centre and self parking are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a meeting room and dry cleaning are on-site. Housekeeping is available on request.
Fairfield Inn & Suites by Marriott Winston-Salem Hanes Mall offers 127 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. 55-inch Smart televisions come with premium cable channels and Netflix. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Fairfield Inn & Suites by Marriott Winston-Salem Hanes Mall. During your stay, you're just a quick walk from Hanes Mall. Free breakfast, free WiFi in public areas and an outdoor pool are available.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a meeting room
  • On-site recreation includes a gym
  • Within a 10-minute walk of Hanes Mall and Adventure Landing Winston-Salem
  • Cats and dogs welcome for a fee
Fairfield Inn & Suites by Marriott Winston-Salem Hanes Mall offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi and wired Internet. Free breakfast is available daily. The business-friendly Fairfield Inn & Suites by Marriott Winston-Salem Hanes Mall also features coffee/tea in common area, complimentary newspapers in the lobby, and laundry facilities. For a fee, parking is available.

This Winston-Salem hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (surcharge)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 22 September to 17 May:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fairfield Inn Marriott Hanes Hotel Winston-Salem Mall
Fairfield Inn Marriott Winston-Salem Hanes Mall
Fairfield Inn Marriott Winston-Salem Hanes Mall Hotel
Fairfield Inn Marriott Hanes Mall Hotel
Fairfield Inn Marriott Winston-Salem Hanes Mall Hotel
Fairfield Inn Marriott Winston-Salem Hanes Mall
Fairfield Inn Suites by Marriott Winston Salem Hanes Mall
Fairfield Inn Marriott Hanes Mall Hotel
Fairfield Inn Marriott Hanes Mall
Fairfield Inn Suites by Marriott Winston Salem Hanes Mall
Fairfield Marriott Hanes Mall

Fairfield Inn & Suites by Marriott Winston-Salem Hanes Mall Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 422 out of 661 reviews
Rating 8 - Good. 164 out of 661 reviews
Rating 6 - Okay. 48 out of 661 reviews
Rating 4 - Poor. 19 out of 661 reviews
Rating 2 - Terrible. 8 out of 661 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

William A Giddeons

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

4/10 Poor

Kelly

Liked: Staff & service, amenities
Disliked: Cleanliness
Good value, kind reception staff. Room condition was disappointing. Broken / torn desk chair, stained carpet, and then there is The Hair on the towel. Yes, that one. Gross. Basic breakfast, no gluten free bread options. One restaurant next door but otherwise unwalkable for anything else.
Stayed 3 nights in Aug 2025

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk were wonderful. They were so friendly.
Stayed 2 nights in Aug 2025

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Janette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was exceptional. Capable and friendly.
Stayed 1 night in Aug 2025

10/10 Excellent

Christopher

Stayed 1 night in Aug 2025

8/10 Good

Elsbeth

Stayed 3 nights in May 2025

8/10 Good

Arunthathi

Stayed 2 nights in Aug 2025

10/10 Excellent

Arunthathi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Aug 2025

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff with whom we had contact were exceptional in their kindness, sense of humor, and willingness to be helpful.
Stayed 1 night in Jun 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Great hospitality
Stayed 2 nights in May 2025

10/10 Excellent

CLYDE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very neat and clean and everything worked. All of the staff were friendly and efficient. The food options were all as good as institutional food can be. Shopping and restaurants were conveniently located. Even the guests were all friendly…pleasant experience all around.
Stayed 3 nights in Jul 2025

10/10 Excellent

Phil

Stayed 1 night in Jul 2025

4/10 Poor

Steven

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Wendi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Kaitlin

Travelled with family
Liked: Amenities
Breakfast was good. Breakfast attendant was great and helpful with our 9 month old. Pool and pool area were clean and barely used!
Stayed 4 nights in Jul 2025

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

New mattress please

Mattress on bed was uncomfortable and I had to sleep sideways in the bed. There were 2 large divots where others had slept and the mattress was not comfortable.
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel!

Excellent experience! Staff was wonderful! Excellent service!
Stayed 5 nights in Jul 2025

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, room comfort
acceptable accommodations
Stayed 5 nights in Jul 2025

8/10 Good

Melissa

Liked: Property conditions & facilities
Na
Stayed 1 night in Jul 2025

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff!

Great checkin experience. Tanya R. was excellent and was so welcoming!
Stayed 1 night in Jul 2025

10/10 Excellent

Herbert

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were absolutely wonderful. We came in with three families arriving there the 3rd of July with a same day reservation, and they they got all of us on the same floor next to each other. We weren’t from the area so we asked where could we see the fireworks, and without hesitation they gave us a list of places, and times plus their own little recommendations. The property was being cleaned all day long. Breakfast was also perfect. And the location you cannot beat. Will recommend and book again.
Stayed 3 nights in Jul 2025