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Holiday Inn Express Hotel & Suites Auburn by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Auburn by IHG

Exterior
1 bedroom, desk, blackout curtains, iron/ironing board
Free buffet breakfast
Suite, 1 Bedroom | 1 bedroom, desk, blackout curtains, iron/ironing board
1 bedroom, desk, blackout curtains, iron/ironing board

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Gym
  • 24/7 front desk
  • Air conditioning
  • Housekeeping

Explore the area

View in a map
10-12 Johnson St, Auburn, MA, 01501
  • Place, Auburn Mall
    ‪16 min walk‬
  • Place, College of the Holy Cross
    ‪6 min drive‬
  • Place, DCU Center
    ‪9 min drive‬
  • Airport, Worcester, MA (ORH-Worcester Regional)
    ‪12 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom

7.8 out of 10
Good
(6 reviews)
  • 27 sq m
  • Sleeps 6
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | 1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(100 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(62 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

1 bedroom, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom

7.6 out of 10
Good
(4 reviews)
  • 27 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Standard Room | 1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room

8.0 out of 10
Very good
(1 review)
  • 27 sq m
  • Sleeps 2
  • 1 Single Bed OR 1 Queen Bed

View all photos for Suite, 1 Bedroom

1 bedroom, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom

9.2 out of 10
Wonderful
(9 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 Queen Bed

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About this property

Holiday Inn Express Hotel & Suites Auburn by IHG

Hotel with free breakfast, in the vicinity of College of the Holy Cross
A fitness centre, a business centre and laundry facilities are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, express check-out and free newspapers are on-site.
Holiday Inn Express Hotel & Suites Auburn by IHG offers 113 air-conditioned accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit.

This Auburn hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express Hotel & Suites Auburn by IHG. During your stay, you'll be within walking distance of Auburn Mall. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast offered
  • Free WiFi and wired Internet
  • Free self-parking
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 7 minutes by car from College of the Holy Cross and 9 minutes from The Hanover Theatre for the Performing Arts
  • Cats and dogs welcome for a fee
WiFi and wired Internet are free in public spaces. You'll find a business centre on site. Free breakfast is served. A fitness centre, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Holiday Inn Express Hotel & Suites Auburn by IHG. Free self parking is available.

This Auburn hotel is smoke free.

Guests are served a free buffet breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast

Things to do

  • Gym

Family friendly

  • In-room cot
  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0011570170
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Auburn
Holiday Inn Express Hotel Auburn
Holiday Inn Express Hotel And Suites Auburn

Holiday Inn Express Hotel & Suites Auburn by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 598 out of 1004 reviews
Rating 8 - Good. 245 out of 1004 reviews
Rating 6 - Okay. 83 out of 1004 reviews
Rating 4 - Poor. 48 out of 1004 reviews
Rating 2 - Terrible. 30 out of 1004 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Nickie

Liked: Cleanliness, staff & service, amenities
The property was well maintained the hotel was good by looks but I think I had bedbugs in my room which made me leave early on my last day. They were told but no reward for my last night sleep being lousy!! Still waiting on my deposit I have written to the hotel asking why taking so long no response back not happy with them
Stayed 2 nights in Jul 2025

4/10 Poor

Tiffany

Travelled with family
Disliked: Amenities
Hotel was good but the reason we booked was for a pool that was advertised and there was no pool
Stayed 1 night in Jul 2025

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another Holiday Inn Express excellent experience.
Stayed 1 night in Jul 2025

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was easy to find and it was a quite location
Stayed 1 night in Jul 2025

8/10 Good

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was amazing and my stay was great! Cleanliness was definitely a plus. Will more likely stay here again on my next business visit
Stayed 3 nights in Jul 2025

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Stephanie

Stayed 1 night in Jul 2025

10/10 Excellent

Margaret

Liked: Amenities
I stay here every year. Love it
Stayed 1 night in Jul 2025

6/10 Okay

Ann

Stayed 1 night in Jul 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall stay was excellent. The staff was friendly and room was good.
Stayed 1 night in Jul 2025

10/10 Excellent

sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay!
Stayed 5 nights in Jul 2025

6/10 Okay

Robert

Stayed 1 night in Jul 2025

8/10 Good

Anthony

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveller

This hotel refused to give us a late check out because we booked through a third-party. This is so disappointing considering that we booked their hotel.
Stayed 1 night in Jul 2025

8/10 Good

zachary

Stayed 1 night in Jul 2025

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, spacious clean room and a well stocked breakfast.
Stayed 1 night in Jul 2025

4/10 Poor

Stephen

Liked: Staff & service, property conditions & facilities
I was shocked when I entered my room and smelled musty. I think must have cleaned the carpet, it was damp and the whole room was like sleeping in a damp shower. I ask about breakfast when I booked the place and was told 6am it opens. Only to find out it was 7am on the weekend and I had to leave each morning by 6:20. Very disappointed.
Stayed 2 nights in Jul 2025

2/10 Terrible

Laurie

Travelled with partner
First, the air conditioner only worked ok and it was very hot and humid outside! The king size bed was hard. But worst of all, we got back to our room after a long day out and they had not cleaned our room. We called the front desk four times before they answered and asked why our room had not been cleaned? We said could you at least take our dirty towels and bring us clean ones? They said we have to come down to the desk and get our own towels! When we did go down to get the towels there was no one there and we had to wait.
Stayed 2 nights in Jul 2025

10/10 Excellent

Kimberlee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Andrea

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was pretty good. I really enjoyed the breakfast and the cleanliness of the area during check in, breakfast and checking out. Our room was also cleaned and I like the brand of the shower soap, shampoo and conditioner. I also like the dark make up towel that gave a unique touch and well thought out.
Stayed 1 night in Jul 2025

10/10 Excellent

Larry

Travelled with family
Liked: Amenities
In a good area and easy to get to the highway
Stayed 1 night in Jul 2025

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Steven

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very clean. Prompt staff. Great breakfast.
Stayed 1 night in Jun 2025

2/10 Terrible

Patricia

Stayed 3 nights in Jun 2025

10/10 Excellent

Shivon

Stayed 2 nights in Jun 2025