2/10 Terrible
Christine
29 Sept 2025
Cigarette smoke odor
Upon entering the room, we noticed a bad smell. Thought is was just ‘musty’. I later identified it as a ‘cigarette’ smell most especially coming from the bathroom. We thought perhaps they mistakenly booked us in a ‘smoking room’, In the morning, we saw a card in the room stating ‘Comfort is proud to be 100% smoke free’. Now, I’m upset. We checked out @ 8:30am and the lady named ‘Mish’ of our experience. She acknowledged that another customer had had the same complaint. This room was $178!!!! I asked if they would refund part of our money. She left to ask someone & came back informing us they couldn’t because we had booked our stay through you. My instant thought was, ‘well I guess I won’t be booking through them again’. Then I decided to make you aware of this situation in order to give you an opportunity to make this right by refunding a portion of our stay. I look forward to your response. Thank you

Christine
Stayed 1 night in Sep 2025



















