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Barceló Maya Palace - All Inclusive

4.5 star property
VIP Access

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3 outdoor pools, pool loungers
Property preview
Private beach, white sand, beach towels, scuba diving
Reception
Gazebo

Reviews

9.0 out of 10
Wonderful

Popular amenities

Explore the area

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Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750
  • Ecopark Kantun Chi
    ‪13 min walk‬
  • Cenote Azul
    ‪2 min drive‬
  • Puerto Aventuras Marina
    ‪3 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Room

Free minibar, in-room safe, desk, blackout curtains

Junior Room

8.4 out of 10
Very good
(224 reviews)
  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level) | Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Pool View (Premium Level)

8.6 out of 10
Excellent
(17 reviews)
  • 45 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level) | Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Oceanfront (Premium Level)

8.6 out of 10
Excellent
(19 reviews)
  • 45 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

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Aerial view

Barceló Maya Colonial - All Inclusive

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.2 out of 5, Very good, 1,011 reviews
The price is CHF 178
includes taxes & fees
28 Sept - 29 Sept
Barceló Maya Colonial - All Inclusive

About this property

Barceló Maya Palace - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Catch some rays on Barceló Maya Palace - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

A private beach, 3 outdoor tennis courts, a health club and a water park (surcharge) with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

U-Spa has 20 treatment rooms. Services include deep-tissue massages, Swedish massages, facials and body treatments. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. The spa is open daily.
Our customers tell us they can't get enough of Barceló Maya Palace - All Inclusive's great beach location. During your stay, you're just a quick walk from Xpu-ha Beach. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Mirador, one of the property's 6 restaurants and 4 bars/lounges
  • Splash around at the water park with a waterslide or swim in the 3 outdoor pools
  • Indulge with facials, Swedish massages or body treatments at U-Spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a private beach, 3 outdoor tennis courts and a gym
  • Guests have great things to say about the family-friendly amenities and the helpful staff
  • Steps from Xpu-ha Beach and Oasis Beach
  • Airport shuttle service available for a fee
Barceló Maya Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. At Barceló Maya Palace - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 6 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club and a children's pool. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Xpu-Ha property is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Mirador – This buffet restaurant specialises in international cuisine.
La Hacienda – This buffet restaurant specialises in Mexican cuisine. Open daily.
Rodizio – This restaurant specialises in Brazilian cuisine. Reservations are required. Open daily.
Brasserie – This restaurant specialises in French cuisine. Reservations are required. Open daily.
Caribe – This restaurant specialises in Caribbean cuisine. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Rowing/canoeing
Snorkelling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Football
Tennis
Volleyball

Lessons/classes/games

Bartending
Cooking
Dancing
Language

Entertainment

Access to on-site nightclubs
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Brasserie
  • Caribe
  • La Hacienda
  • Mirador
  • Rodizio

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Piano
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,347 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Barceló Maya Palace - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.76 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 278 per vehicle (return, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Barceló Maya Palace - All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property enforces a strict dress code in Speciality restaurants.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property

Barceló Maya Palace - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1303 out of 2021 reviews
Rating 8 - Good. 434 out of 2021 reviews
Rating 6 - Okay. 165 out of 2021 reviews
Rating 4 - Poor. 62 out of 2021 reviews
Rating 2 - Terrible. 57 out of 2021 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Albion

Stayed 6 nights in Jun 2025

10/10 Excellent

Jesus

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It my second stay at this resort .. I love it . Great for families
Stayed 7 nights in Jun 2025

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Exellent ubication. Exellent location
Stayed 4 nights in Jun 2025

10/10 Excellent

Fadi

Stayed 6 nights in Jun 2025

8/10 Good

Mona

Stayed 7 nights in Jun 2025

8/10 Good

Jordan

Stayed 7 nights in Jun 2025

10/10 Excellent

Alicia

Stayed 6 nights in Jun 2025

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very beautiful property but not easy to get around. Only a handful of the staff went above and beyond or where helpful/polite. Most of the staff seemed annoyed or where rude most of the time.
Stayed 6 nights in Jun 2025

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 1 night in Jun 2025

2/10 Terrible

Adriana

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Jun 2025

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
What a beautiful place to stay. Everything and everyone was top notch. Looking forward to our next stay there!
Stayed 4 nights in Jun 2025

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
N/A
Stayed 6 nights in Jun 2025

10/10 Excellent

Rosario

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love this property! It’s so diverse and comforting.
Stayed 7 nights in Jun 2025

8/10 Good

Virginia Goodrich

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2025

10/10 Excellent

Mark

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Was nice
Stayed 5 nights in May 2025

10/10 Excellent

Kuana Monique

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jun 2025

6/10 Okay

Casey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Be prepared to do more walking than a normal sized resort. The buses could run anywhere between 15-40 minutes. The buffet food is just okay not the best we have had a similar resorts like Royal Hideaway another Barcelo resort or a RIU. We were sick with diarrhea and vomiting 2-3 days out of the 7 we were there. The AC was adequate. We still brought and used a portable fan. Overall we enjoyed our vacation, but we won't book Barcelo Maya Grand Resort again.
Stayed 8 nights in Jun 2025

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, plentiful food options, lots of beach loungers and space to relax.
Stayed 5 nights in Jun 2025

10/10 Excellent

Joel

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
10/10 staff, 9/10 food , gym 8/10, Beach 7/10 Room 9/10,
Stayed 7 nights in Jun 2025

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay off season. Most days we had the place almost to ourselves. Can get boring but it is nice with no crowd sometimes!
Stayed 7 nights in Jun 2025

10/10 Excellent

Yevheniia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing place, amazing staff. 10/10 give it a try.
Stayed 4 nights in Jun 2025

8/10 Good

Sandra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay at Barceló palace and the resort is beautiful and our room was amazing. The food at the al a carts good but I found the buffet extremely repetitive with little variety. I would say my biggest complaint at this resort was the quality of the drinks. We were premium which I would probably do again because if it including room service and the better room location but I was sorely disappointed in the drinks. We had only one bar tender that did a good job. All the rest I had to fight with to get top shelf liquor which was supposed to be automatic with premium. I even went the premium lounge and asked what I was doing wrong that causing the bar staff to make drinks with cheap house liquors. They made a few calls and said please ask for the bar manager if they don’t make your drink with top shelf liquor. I’m sorry I’m not going to be the guy to ask for a supervisor at a bar. Try he bar tenders can clearly see who’s premium based on the wrist band and hotel staff should train them as such. The resort is impeccably maintained and our room staff was amazing. I think we would return but if we didn’t it would definitely be because of the drinks. Everything was loaded with sugar and just not very tasty (with the exception of the Tajín margaritas). We visited the DR the year before and I found the food there to be a littler better and the drinks were profoundly better. The snorkeling at the resort is absolutely amazing and most everyone we interacted amazing!
Stayed 7 nights in May 2025

10/10 Excellent

Kristen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful. Very large beach with resident sea turtles that swim up to you. The pool is huge! Rooms were comfy and cool. The only negative is the dining. You must make reservations for a la cart dinners and they will tell you they only have 9:00 or 9:30 times left. You have to be pushy and then they magically have an earlier opening. And when you go to your dinner more than half the restaurant is empty.
Stayed 7 nights in Jun 2025

10/10 Excellent

Elise

Stayed 4 nights in Mar 2025

8/10 Good

Noemi

Stayed 6 nights in Jun 2025