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Wellness Hotel Alpenhof

4.5 star property

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Penthouse Deluxe Suite Matterhorn View | Living area | Flat-screen TV
Sauna, hot tub, steam room, body treatments, aromatherapy
Indoor pool, pool loungers
Penthouse Deluxe Suite Matterhorn View | View from room
Penthouse Deluxe Suite Matterhorn View | Living area | Flat-screen TV

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Gym
  • Hot tub
  • Pet-friendly

Explore the area

View in a map
Matterstrasse 43, Postfach 462, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt-Furi Gondola
    ‪16 min walk‬
  • Sunnegga Ski Resort
  • Sion (SIR)
    ‪87 min drive‬

Room options

View all photos for Penthouse Deluxe Suite Matterhorn View

Penthouse Deluxe Suite Matterhorn View | View from room

Penthouse Deluxe Suite Matterhorn View

  • 100 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Single Beds OR 2 Queen Beds

View all photos for Penthouse Deluxe Suite

1 bedroom, premium bedding, free minibar items, in-room safe

Penthouse Deluxe Suite

  • 80 sq m
  • 2 bedrooms
  • Sleeps 5
  • 4 Single Beds and 1 Large Single Sofa Bed OR 2 Queen Beds and 1 Large Single Sofa Bed

View all photos for Design Suite

Design Suite | 1 bedroom, premium bedding, free minibar items, in-room safe

Design Suite

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Alpine Chic Room

Alpine Chic Room | 1 bedroom, premium bedding, free minibar items, in-room safe

Alpine Chic Room

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Superior Room

Superior Room | 1 bedroom, premium bedding, free minibar items, in-room safe

Superior Room

9.0 out of 10
Wonderful
(4 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Design Double Room

Design Double Room | 1 bedroom, premium bedding, free minibar items, in-room safe

Design Double Room

10.0 out of 10
Exceptional
(12 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Design Single No Balcony

Design Single No Balcony | 1 bedroom, premium bedding, free minibar items, in-room safe

Design Single No Balcony

9.4 out of 10
Exceptional
(3 reviews)
  • 13 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Double No Balcony

Deluxe Double No Balcony | 1 bedroom, premium bedding, free minibar items, in-room safe

Deluxe Double No Balcony

10.0 out of 10
Exceptional
(16 reviews)
  • 23 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

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About this property

Wellness Hotel Alpenhof

Luxurious ski hotel with ski-in/ski-out access
Ski into Wellness Hotel Alpenhof, where you can enjoy a drink at the bar/lounge, eat a meal at the restaurant, and enjoy comforts including an indoor pool and a full-service spa.
Wellness Hotel Alpenhof offers 61 accommodations with minibars (stocked with some free items) and minibars. Each accommodation is individually furnished. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

An indoor pool and Access to hot tub are on site. Other recreational amenities include ski-in/ski-out access, a sauna and a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision. Guests aged under 16 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Wellness Hotel Alpenhof. During your stay, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Free breakfast, free WiFi in public areas and free train pick-up service are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy international cuisine while dining at Restaurant Alpenhof
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to detox wraps, reflexology or manicures and pedicures at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Zermatt-Matterhorn Ski Paradise and Zermatt–Sunnegga Funicular
  • Free train station pick-up shuttle service
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. Wellness Hotel Alpenhof helps provide the perfect winter holiday with ski storage and ski passes. At the end of the day, order après-ski drinks at the hotel's bar.

There's a restaurant on site. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi. This luxury hotel also offers an indoor pool, a sauna and a fitness centre. A complete renovation of Wellness Hotel Alpenhof was completed in October 2022.

Smoking is allowed in designated areas at this 4.5-star Zermatt hotel.

Guests are served a free buffet breakfast daily from 7:30 AM to 10:30 AM. The hotel hosts a free manager's reception daily.
Restaurant Alpenhof – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

Bosnian, Catalan, English, French, German, Italian, Macedonian, Portuguese, Serbian, Slovenian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking; reservations required
  • Free train station pick-up shuttle

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Restaurant Alpenhof

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 5 floors
  • Built in 1983
  • Designated smoking areas
  • Fireplace in lobby
  • Renovated entire property - October 2022

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Free minibar (limited items)
  • Limited room service

More

  • Desk
  • Free local calls
  • Individual furnishings
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:30 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 AM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property will be renovating from 21 September 2025 to 20 November 2025 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 20 per pet, per night
  • Only dogs are allowed
  • Pets cannot be left unattended
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 8 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 60.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 20 per pet, per night
  • Rollaway bed fee: CHF 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Wellness Hotel Alpenhof offers transfers from the train station. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7:30 AM - 10:00 PM.
Guests arriving after 9:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 8 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Property is also known as

Alpenhof Hotel
Alpenhof Hotel Zermatt
Alpenhof Zermatt
Hotel Alpenhof
Hotel Alpenhof Zermatt
Hotel Alpenhof
Wellness Hotel Alpenhof Hotel
Wellness Hotel Alpenhof Zermatt
Wellness Hotel Alpenhof Hotel Zermatt

Wellness Hotel Alpenhof Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 490 out of 609 reviews
Rating 8 - Good. 100 out of 609 reviews
Rating 6 - Okay. 10 out of 609 reviews
Rating 4 - Poor. 3 out of 609 reviews
Rating 2 - Terrible. 6 out of 609 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Vishal, North Wales

Stayed 3 nights in May 2025

10/10 Excellent

Binoy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff and well maintained property
Stayed 1 night in Apr 2025

10/10 Excellent

Madison

Liked: Cleanliness, amenities, property conditions & facilities
Great start with friendly staff and lots of amenities!
Stayed 1 night in May 2025

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent.
Stayed 2 nights in May 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Ratna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay in - zermatt
Stayed 2 nights in Apr 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an incredible stay at the Wellness hotel. The Alpine Chic Room was wonderful, large, and the view of the Matterhorn was spectacular. The service was wonderful and the staff incredibly kind. The breakfast was a 10/10. We loved the central location of the hotel and the spa was amazing and relaxing. Would absolutely recommend this hotel to others.
Stayed 2 nights in Apr 2025

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the small details in the room, the spa area and the dining room! I would definitely want to go back and stay in this hotel!
Stayed 2 nights in Mar 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 6 nights in Feb 2025

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Holiday in Zermatt

Perfect stay, so relaxing and so friendly helpful staffs.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
up to standard 4 full star hotel which is quite hard to find in Europe and its value for money with its full service and facilities in the hotel. Wide selection of breakfast, many different fruits, pastry and even rice! Free mini bar with softdrinks and beer and fruits too. complimentary shuttle on arrival and departure to the station, very efficient. the room is very new and clean. good restaurant and lounge. Offer cakes, coffee and tea during tea time for all hotel guests. very recommend and will stay there again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Madison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really beautiful hotel and great view. Wonderful spa available and dining options.
Stayed 2 nights in Sep 2024

10/10 Excellent

Arlen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An experience you need to try!

This was no doubt our best experience in a hotel. Everyone went above and beyond. The Matterhorn was a great view out of our window. We’ll be back again hopefully!
Stayed 1 night in Sep 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Zermatt Gem

A beautiful hotel with excellent facilities and service. I would highly recommend this hotel if staying in Zermatt. Staff were great, organised lift tickets for us no problems and were very informative when seeking information. Everything is so close, easy walking to most places in the village.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel.

Nice location, eco-friendly, beautiful views and friendly staff.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visited Hotel Alpenhof for our honeymoon and they made our stay the most incredible experience. We look forward to returning! Thank you Hotel Alpenhof team!
Stayed 2 nights in Aug 2024

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel !

Everything was perfect including room , bedding , amenities, spa and quiet room and great massage . Breakfast was good , I would personally add some more vegetables which were only little Location is good 5 min from center and train station
Stayed 4 nights in Aug 2024

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Without a doubt, one of the most friendly and well appointed hotels we have ever stayed.
Stayed 2 nights in Jul 2024

8/10 Good

Alexandre

Stayed 1 night in Jul 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, short walk to downtown and just across the street from sunnega lift. They offer a shuttle to and from train station for luggage - just have to send a message or email to coordinate. Didn't have a chance to use the pool/spa area bc it closes early (8pm), would have been nice if it closed later (e.g. 9 or 10pm). Lovely breakfast spread.
Stayed 2 nights in Jun 2024

10/10 Excellent

Teji

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good job! You all try very hard!
Stayed 2 nights in Jul 2024

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One suggestion that I would like to make based on our experience, is the light switches in the room. One person is in the bathroom and another person turns off a lamp in the bedroom and the person in the bathroom is in the dark! We spent 2 days trying to figure it out, and we regard ourselves as reasonably intelligent people. The view was spectacular on the balcony! Location was perfect, away from noisy train station but close enough to walk there. The hotel offered transport to and from the train station.
Stayed 2 nights in Jul 2024

10/10 Excellent

Khwaja Mahbubur

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
..
Stayed 3 nights in Jul 2024

8/10 Good

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully renovated. In the heart of Zermatt and walkable to everything. Truly has the Swiss mountain vibe with its decor. The spa is incredible with an awesome hot tub and pool. We took advantage of massages although options were limited as you could only book the one therapist who only did classic massage. The food was some of the best we had. Go see Allie in the bar. He was super nice and gave impeccable service. The only hiccup is that we pre- arranged shuttle pick up from the hotel for when we arrived and they did not show up. I had to make an expensive phone call to call them and have them send the shuttle after waiting around awhile. Other than that I would stay here again.
Stayed 2 nights in Jun 2024