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Hotel Ambassador Zermatt

4.0 star property

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Photo gallery for Hotel Ambassador Zermatt

Property entrance
Reception
Dinner served, fondue, garden views
1 Bed Room Suite in Suite | Balcony view
Double Room, Mountain View (Matterhorn) | Balcony

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Spissstrasse 10, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt–Sunnegga Funicular
    ‪5 min walk‬
  • Place, Zermatt - Furi
    ‪8 min walk‬
  • Airport, Sion (SIR)
    ‪82 min drive‬

Room options

View all photos for Double Room, Mountain View (Matterhorn)

Double Room, Mountain View (Matterhorn) | Premium bedding, pillow-top beds, minibar, in-room safe

Double Room, Mountain View (Matterhorn)

8.6 out of 10
Excellent
(7 reviews)
  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Premium bedding, pillow-top beds, minibar, in-room safe

Standard Double or Twin Room

7.4 out of 10
Good
(6 reviews)
  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for 1 Bed Room Suite in Suite

1 Bed Room Suite in Suite | Premium bedding, pillow-top beds, minibar, in-room safe

1 Bed Room Suite in Suite

9.8 out of 10
Exceptional
(7 reviews)
  • Mountain view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Queen Sofa Bed

View all photos for 2 Room Suite in Family room

2 Room Suite in Family room | Premium bedding, pillow-top beds, minibar, in-room safe

2 Room Suite in Family room

9.8 out of 10
Exceptional
(9 reviews)
  • Mountain view
  • 60 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Single Beds

Similar properties

Exterior
Alpenhotel Fleurs de Zermatt
Zermatt
  • Pool
  • Breakfast included
  • Spa
  • Free Wi-Fi
4.6 out of 5, Wonderful, 846 reviews
The price is CHF 206
includes taxes & fees
12 Apr - 13 Apr
Alpenhotel Fleurs de Zermatt

About this property

Hotel Ambassador Zermatt

Along with an indoor pool, this smoke-free hotel has a restaurant and a bar/lounge. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a snack bar/deli, a sauna and a hot tub are on-site.
Hotel Ambassador Zermatt offers 84 accommodations with minibars and a safe. Pillowtop beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include baths or showers, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna.

Children aged under 16 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hotel Ambassador Zermatt. During your stay, you're just a quick walk from Zermatt Visitor Center. You'll find features such as free breakfast and free WiFi in public areas, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy fondue and garden views while dining at Restaurant Tapas & Wine
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a sauna, ski equipment rentals and bicycles to rent
  • Steps from Zermatt-Matterhorn Ski Paradise and Zermatt Visitor Center
  • Cats and dogs welcome for a fee
Hotel Ambassador Zermatt offers its guests an indoor pool, a hot tub, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

There's an onsite business centre. A terrace, multilingual staff, and ski storage are also featured at the business-friendly Hotel Ambassador Zermatt.

This 4-star Zermatt hotel is smoke free.

Guests are served a free buffet breakfast daily from 7 AM to 10:30 AM.
Restaurant Tapas & Wine – Overlooking the garden, this restaurant specialises in fondue and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
Hotelbar – Overlooking the garden, this bistro serves breakfast, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Room service (during limited hours) is available.
A hosted evening meal is available for a surcharge daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Hosted evening meal available daily for a fee of CHF 55
  • Snack bar/deli

Restaurants on site

  • Hotelbar
  • Restaurant Tapas & Wine

Things to do

  • Bicycle rentals
  • Hot tub
  • Indoor pool
  • Piano
  • Sauna
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Terrace

Accessibility

  • Lift

More

  • 3 buildings
  • Built in 1978
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Electrical adapters
  • Heating
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between 31 October and 10 December.

Access methods

Staffed front desk

Pets

  • Pets: CHF 15.00 per pet
  • Only dogs and cats are allowed
  • Maximum 1 pets

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for CHF 90 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 15.00 per pet
  • Crib (infant bed) fee: CHF 90 per night
  • Hosted evening meal: CHF 55

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Ambassador Hotel Zermatt
Ambassador Zermatt
Ambassador Zermatt Hotel
Hotel Ambassador Zermatt
Zermatt Ambassador Hotel
Hotel Ambassador Zermatt Hotel
Hotel Ambassador Zermatt Zermatt
Hotel Ambassador Zermatt Hotel Zermatt

Hotel Ambassador Zermatt Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 312 out of 511 reviews
Rating 8 - Good. 153 out of 511 reviews
Rating 6 - Okay. 29 out of 511 reviews
Rating 4 - Poor. 11 out of 511 reviews
Rating 2 - Terrible. 6 out of 511 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Iliana

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Dec 2025

4/10 Poor

Whitney

Travelled with partner
Liked: Cleanliness
We stayed at Hotel Ambassador several years ago during COVID and felt it was only fair to give it another try. This trip was especially meaningful because we were celebrating our honeymoon, but unfortunately nothing was done to make the stay feel special, even after we mentioned the occasion to staff. Check-in was also disappointing. We arrived an hour early after 24 hours of travel and were told to return at the normal check-in time, which we completely understood. However, when we came back, our room still wasn’t ready. The “five minute wait” turned into an hour. We were also told our luggage would be waiting in the room, but when we arrived it wasn’t there. Only half of our bags were delivered after we called, and I eventually had to go downstairs to retrieve the rest because staff didn’t know which bags were ours. I also left an item on the breakfast table and was disappointed to learn that it was either discarded or stolen from lost and found bc it was left on the counter for anyone to grab. Breakfast itself did not feel like 4 star quality and felt more in line with a 2–3 star hotel. We also paid extra for a “Matterhorn view,” but the view was minimal and not worth the upgrade. On a positive note, the staff members were very friendly, and the location of the hotel was great. If we were to go back to Zermatt again, we’d definitely opt to stay somewhere else.
Stayed 6 nights in Dec 2025

2/10 Terrible

Carol

Stayed 2 nights in Dec 2025

10/10 Excellent

Estlin

Stayed 1 night in Dec 2025

10/10 Excellent

Nurunnajibah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, clean and breakfast was absolutely amazing. Will definitely stay here again.
Stayed 2 nights in Dec 2025

10/10 Excellent

Jessica, St. Johns

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at Hotel Ambassador Zermatt for 3-nights. The location is walkable distance to everything, and less than a 5 minute walk from the main train station. The property is clean, the staff was extremely friendly, and we loved having breakfast before starting our day on the slopes. Know that the sauna has limited hours, closing at 8pm. And most restaurants don't open for dinner until 6pm. We did not use the on-site restaurant but it looked really nice. Our room was great for the four of us, a 2-bedroom unit with a balcony towards the mountains with a Matterhorn view. We would absolutely stay here again. The price was just right and the location can't be beat. The walk to the Sunnegga-Rothorn tunnel entrance was about 10 minutes. There are two green bus stops 1 block away. Taxi services are available all around town and take card payments.
Exterior decorated for Christmas
Indoor pool
Sauna
Hot tub
Stayed 3 nights in Dec 2025

10/10 Excellent

Andriy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to train station, but quiet. View of Matterhorn from our room. Courteous, friendly staff.
Stayed 1 night in Sep 2025

10/10 Excellent

Clark, West Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views
Stayed 3 nights in Sep 2025

10/10 Excellent

Bonnie

Stayed 3 nights in Sep 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in Zermatt

Pretty hotel in the centre of Zermatt. The hotel facilities were great, really happy with the pool and sauna. Nearby dining options were plenty and great quality. Didn’t initially know Zermatt was car free but the shuttle from Täsch was easy and there was plenty of parking.
Stayed 2 nights in Aug 2025

10/10 Excellent

Hoi Ni Hele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant hotel

Brilliant hotel with friendly and helpful staffs, lovely room, great location and brilliant views
Stayed 1 night in Aug 2025

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best view ever

The best view ever from our room - the Matterhorn! Disappointingly no air conditioning but it was unseasonably hot weather. Breakfast was varied and plentiful.
Stayed 1 night in Aug 2025

10/10 Excellent

Samir, West Lafayette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean, convenient, friendly staff
Stayed 1 night in Aug 2025

8/10 Good

sanjay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff at breakfast was rude
Stayed 1 night in May 2025

10/10 Excellent

CECILE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

SURENDRAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the station. Nice spacious room.
Stayed 2 nights in Aug 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zermatt was definitely our favorite town. We only wish that we stayed longer. Your location is amazing and extremely convenient to town and the rail system.
Stayed 1 night in Jul 2025

8/10 Good

alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good conveniently located hotel
Stayed 1 night in Jul 2025

8/10 Good

Amit

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, breakfast is not best in class but decent, hotel has construction going on one side so was noisy. Some facilities like pool are shared with neighboring hotel. No air conditioning, but was cool enough at noise with all windows open.
Stayed 1 night in Jul 2025

10/10 Excellent

Ying Ying

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient, free breakfast, and the pool is a plus.
Stayed 2 nights in Jul 2025

10/10 Excellent

Venugopal, irvine

Liked: Cleanliness, amenities, property conditions & facilities
Close to station
Stayed 1 night in May 2025

10/10 Excellent

Marilou

Travelled with family
Liked: Amenities
clean, good breakfast, near to all, quiet
Stayed 1 night in Jun 2025

10/10 Excellent

Harold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. We had an incredible view of the Matterhorn from our balcony as well as from our bed. It was very close to the train station.
Stayed 1 night in May 2025

10/10 Excellent

Martha

Stayed 1 night in May 2025