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Hotel Derby

3.0 star property

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Photo gallery for Hotel Derby

Front of property
Restaurant
Lobby
Family Double Room (Arve Plus 2 - Kajütenbett) | Bathroom | Hair dryer, towels
Family Double Room (Arve Plus 2 - Kajütenbett) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Laundry room
  • Room service

Explore the area

View in a map
Bahnhofstrasse 22, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Matterhorn Museum
    ‪3 min walk‬
  • Place, Zermatt Visitor Center
    ‪3 min walk‬
  • Airport, Sion (SIR)
    ‪101 min drive‬

Room options

View all photos for Double Room Single Use, 1 Bedroom (Arve)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Double Room Single Use, 1 Bedroom (Arve)

10.0 out of 10
Exceptional
(5 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Double Room (Arve)

Double Room (Arve) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Double Room (Arve)

9.8 out of 10
Exceptional
(28 reviews)
  • Mountain view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room (Arve)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Room (Arve)

9.4 out of 10
Exceptional
(13 reviews)
  • Mountain view
  • 35 sq m
  • 2 bedrooms
  • Sleeps 3
  • 2 Single Beds and 1 Double Bed
  • Free Wi-Fi

View all photos for Family Double Room (Arve Plus 2 - Kajütenbett)

Family Double Room (Arve Plus 2 - Kajütenbett) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Double Room (Arve Plus 2 - Kajütenbett)

9.8 out of 10
Exceptional
(18 reviews)
  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Standard Apartment, 3 Bedrooms

Standard Apartment, 3 Bedrooms | Living area | TV, heated floors

Standard Apartment, 3 Bedrooms

9.0 out of 10
Wonderful
(2 reviews)
  • Mountain view
  • 115 sq m
  • 3 bedrooms
  • Sleeps 6
  • 2 King Beds and 2 Single Beds
  • Free Wi-Fi

View all photos for Twin Room, Residence Bellevue

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Twin Room, Residence Bellevue

  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for One-Bedroom Apartment, Residence Bellevue

One-Bedroom Apartment, Residence Bellevue | Living area | TV, heated floors

One-Bedroom Apartment, Residence Bellevue

  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Large Single Sofa Beds
  • Free Wi-Fi

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The price is CHF 298
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About this property

Hotel Derby

Along with a restaurant, this smoke-free hotel has concierge services and dry cleaning. WiFi in public areas is free. Additionally, laundry facilities, a library and free newspapers are on-site. Housekeeping is available on request.
Hotel Derby offers 28 accommodations with a safe and a hairdryer. Rooms open to balconies. This accommodation offers separate sitting areas and includes desks. Guests can surf the web using complimentary wireless Internet access. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Hotel Derby. During your stay, you're just a quick walk from Zermatt Visitor Center. You'll find features such as free WiFi in public areas, plus a restaurant and breakfast (surcharge). This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes helicopter/aeroplane tours
  • Steps from Zermatt-Matterhorn Ski Paradise and Zermatt Visitor Center
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. Public spaces have free WiFi. A library, a terrace, and multilingual staff are also featured at Hotel Derby.

This 3-star Zermatt hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
On-site venue – This restaurant specialises in local cuisine. Guests can enjoy al fresco dining (weather permitting).
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 18 for adults and CHF 10 for children
  • A restaurant

Things to do

  • Helicopter/aeroplane tours
  • Library
  • Shopping
  • Ski storage

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance

More

  • 3 floors
  • Built in 1945
  • Comprehensive food waste policy
  • Double-glazed windows
  • Smoking not allowed
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV

Food and drink

  • Room service

More

  • Desk
  • Energy-saving switches used
  • Heated floor
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:30 PM; check-in end time: 10:00 PM

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 10.00 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 18.00 for adults and from CHF 10.00 for children
  • Pet fee: CHF 10.00 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:30 AM - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Guests may experience noise disturbance due to nearby construction work.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Derby Zermatt
Hotel Derby Zermatt
Hotel Derby Hotel
Hotel Derby Zermatt
Hotel Derby Hotel Zermatt

Hotel Derby Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 303 out of 392 reviews
Rating 8 - Good. 64 out of 392 reviews
Rating 6 - Okay. 14 out of 392 reviews
Rating 4 - Poor. 3 out of 392 reviews
Rating 2 - Terrible. 8 out of 392 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and well appointed rooms.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Johan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, nicely located hotel.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Dennis S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice & clean, decent for short stay, excellent location from train station (80m, short walk)
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Anna

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel in a very convenient location. Walkable from train station.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
Beautiful and clean, renovated, nice balcony overlooking the town and great location near the train station
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Victoria

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, front desk was very helpful.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

chui meing

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel close to train station.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Zhi Yin Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room with scenic view.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with n the heart of Zermatt. Walking distance to all the shops and restaurants and train.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Kin Yuen

Liked: Cleanliness, staff & service, property conditions & facilities
Very central location, enjoyed 3 nights stay.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Marie

Liked: Cleanliness, amenities, property conditions & facilities
The hotel staff Ms Kristina was extremely helpful to the extent of providing us the driving road trip direction to our next destination. Overall, the hotel is clean and the location is perfect.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

alison

Liked: Cleanliness, amenities, property conditions & facilities
Front desk help was exceptional
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot, close to everything. Breakfast was continental only but good enough variety. Room and balcony were excellent with a beautiful view.
View from the balcony
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Ronald

Liked: Cleanliness, amenities, property conditions & facilities
Very nicely located on Main Street of Zermatt.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Cameron

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location. Kind staff. 10/10
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is wonderful. It is in a great location and the room was beautiful!
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Eileen

Liked: Cleanliness, amenities, property conditions & facilities
Very courteous staff. Only problem was it got too hot in the room.
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Lu

Disliked: Cleanliness, amenities, property conditions & facilities
Bedbugs everywhere. And the hotel refused to refund and compensate our lost. the manager is the rudest person I ever met during the vacation.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Sunit

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Great place,amazing location
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, amenities
Staff, room, location, price... All 5 stars! The only thing I was slightly disappointed by was breakfast, but it was included so I certainly won't complain!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Siyong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly, cozy
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Malgorzata

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice place!
Stayed 1 night in May 2025
Verified

10/10 Excellent

Zhizheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed only one night
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Ellis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great location and very near to railway station without the noise.
Stayed 2 nights in May 2025
Verified

8/10 Good

linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was pleasant and comfortable. Staff were friendly and helpful. We enjoyed our stay
Stayed 1 night in May 2025