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Mercure Zürich City

Property class: 4

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Photo gallery for Mercure Zürich City

Exterior
Exterior
Daily buffet breakfast (CHF 29 per person)
Exterior
Sauna, hot tub, steam room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Vulkanstrasse 108b, Zürich, 8048
  • Place, Swiss Life Arena
    ‪6 min walk‬
  • Place, Hardturm
    ‪19 min walk‬
  • Place, Letzigrund Stadium
    ‪3 min drive‬
  • Airport, Zürich (ZRH)
    ‪15 min drive‬

Room options

View all photos for Comfort Room, 1 Double Bed

Comfort Room, 1 Double Bed | Desk, laptop workspace, blackout curtains, soundproofing

Comfort Room, 1 Double Bed

8.8 out of 10
Excellent
(6 reviews)
  • City view
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room Barrier-Free

Comfort Room Barrier-Free | Desk, laptop workspace, blackout curtains, soundproofing

Comfort Room Barrier-Free

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Room, 2 Single Beds

Comfort Room, 2 Single Beds | Desk, laptop workspace, blackout curtains, soundproofing

Comfort Room, 2 Single Beds

9.2 out of 10
Wonderful
(11 reviews)
  • City view
  • 19 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed | Desk, laptop workspace, blackout curtains, soundproofing

Privilege, Room, 1 Double Bed

8.4 out of 10
Very good
(6 reviews)
  • City view
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed | Desk, laptop workspace, blackout curtains, soundproofing

Superior Room, 1 Double Bed

8.0 out of 10
Very good
(10 reviews)
  • City view
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds | Desk, laptop workspace, blackout curtains, soundproofing

Superior Room, 2 Single Beds

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room, Connecting Rooms

Superior Double Room, Connecting Rooms | Desk, laptop workspace, blackout curtains, soundproofing

Superior Double Room, Connecting Rooms

  • City view
  • 21 sq m
  • Sleeps 3
  • 2 Single Beds

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About this property

Mercure Zürich City

Along with a full-service spa, this smoke-free hotel has a restaurant and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a sauna and a hot tub are on-site.
Mercure Zürich City offers 319 accommodations with complimentary bathrobes and a hairdryer. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower.

This Zürich hotel provides complimentary wireless Internet access. Business-friendly amenities include offices, desks and desk chairs. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a health club, a hot tub and a sauna.

Guests aged under 16 years old are not allowed in the health club or fitness facility.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.
Our customers tell us that they enjoy the overall property condition at Mercure Zürich City . During your stay, you'll be connected to the convention centre and just a quick walk from Swiss Life Arena. Features include free WiFi in public areas, plus a full-service spa and a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Indulge in a treatment at the full-service spa
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym and a sauna
  • 9 minutes by car from Bahnhofstrasse and 9 minutes from Swiss National Museum
  • Cats and dogs welcome for a fee
Mercure Zürich City offers its guests a full-service spa, a health club, and a hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include 4 meeting rooms and coworking spaces. A sauna, spa services, and a terrace are also featured at the business-friendly Mercure Zürich City . Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Zürich hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 11:00 AM.
Mercure Zürich City has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, covered parking on site (CHF 29 per night)
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CHF 29 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle storage
  • Full-service spa
  • Health club
  • Hot tub
  • Sauna

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 4 meeting rooms
  • Coworking space

Outdoors

  • Terrace

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lift (90 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 100% renewable energy
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of food locally-sourced
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Locally-owned and organised tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating
  • Laptop workspace
  • LED lighting
  • Office
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CHF 25 per pet, per night
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.50 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 29 per person
  • Covered self-parking fee: CHF 29 per night
  • Pet fee: CHF 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

a-ja Zürich. Das City-Resort. Hotel Zurich
a-ja Zürich. Das City-Resort. Hotel
a-ja Zürich. Das City-Resort. Zurich
aja Zürich Das CityResort
a ja Zürich. Das City Resort.
a-ja Das City-Resort. Hotel
aja Zuerich Hotel Zürich
aja Zuerich Hotel
aja Zuerich Zürich
Hotel aja Zuerich Zürich
Zürich aja Zuerich Hotel
Hotel aja Zuerich
a ja Zürich. Das City Resort.
aja Zuerich
Mercure Zürich City
Mercure Zürich City Hotel
Mercure Zürich City Zürich
Mercure Zürich City Hotel Zürich
Mercure Zürich City (Eröffnung November 2023)

Mercure Zürich City Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 354 out of 681 reviews
Rating 8 - Good. 201 out of 681 reviews
Rating 6 - Okay. 79 out of 681 reviews
Rating 4 - Poor. 26 out of 681 reviews
Rating 2 - Terrible. 21 out of 681 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Alber

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
During my time in the SPA area, I experienced an unfortunate incident where my mobile phone was stolen. I noticed it was missing shortly after and immediately contacted the reception to report the situation. The reception team responded promptly and handled the matter efficiently. Thanks to their quick action and support, my mobile phone was successfully recovered. I sincerely appreciate their assistance and professionalism in resolving the issue. However, I would strongly recommend improving the security measures in the SPA area to prevent similar incidents from happening in the future. Enhanced supervision or additional security arrangements would help ensure the safety and comfort of all guests.
Stayed 3 nights in Feb 2026

6/10 Okay

Alber

Stayed 3 nights in Jan 2026

8/10 Good

Alber

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2026

10/10 Excellent

JO-Ann

Stayed 4 nights in Dec 2025

8/10 Good

WAI HON

Stayed 1 night in Dec 2025

10/10 Excellent

Elliot

Stayed 3 nights in Dec 2025

6/10 Okay

Yen

Stayed 4 nights in Dec 2025

10/10 Excellent

Eduard

Stayed 1 night in Dec 2025

10/10 Excellent

Po-Hsun

Liked: Cleanliness, staff & service, amenities
Nice hotel near station
Stayed 1 night in Dec 2025

8/10 Good

Alber

Business traveller
Liked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Wai Yip

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was nice, clean and modern. Though the railtracks are right opposite the hotel you couldn't hear trains going past from your room. Train station 100m from hotel & very convenient to get to old town/ lake/ airport. Good breakfast and gym & sauna nice too.
Stayed 1 night in Dec 2025

8/10 Good

Laura

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The hotel is located out of the city but is very well connected by public transport. We had a larger room with a great view over the train tracks, but the lack of housekeeping lets this hotel down. Unless you request it, the rooms are not cleaned.
Stayed 3 nights in Nov 2025

6/10 Okay

Alber

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Dec 2025

10/10 Excellent

Lynn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Dec 2025

10/10 Excellent

Andrew

Stayed 2 nights in Nov 2025

4/10 Poor

Alber

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I had some issue with my room grade
Stayed 3 nights in Dec 2025

8/10 Good

Alber

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 3 nights in Nov 2025

6/10 Okay

Jacqueline

Liked: Cleanliness
Room was nice, very big unlike the bath towels!! We had no hot water on the final day, we went to reception to ask for help and was told theres a problem, nothing we can do you just have to wait. Not good customer service.
Stayed 3 nights in Nov 2025

8/10 Good

Alber

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Na
Stayed 3 nights in Nov 2025

8/10 Good

Kim

Stayed 1 night in Nov 2025

10/10 Excellent

Andres

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2025

8/10 Good

Alber

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2025

8/10 Good

Sadia

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in was very slow and inconvenient. It took us almost a hour in the lobby because there was a huge group of tourists that hadcome before us but even though there were two receptionists they were really slow and inefficient. They were really slow and scanned all our passports even the kids’ not sure why and when they finally gave us the keys to our rooms (we booked two rooms) one pass ended up not even working so we had to come downstairs multiple times to make it work. Also they told us they would arrange a sofa bed but took ages to get someone to our room to set it up. It was raining outside so we asked them for umbrellas for our family and they were rude and refused to give us more than two umbrellas even though we had booked two rooms and were a family of 5 people with little kids!
Stayed 1 night in Aug 2025

8/10 Good

Alber

Liked: Cleanliness, amenities, property conditions & facilities
Na
Stayed 3 nights in Nov 2025

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. convenient fitness center and market nearby
Stayed 3 nights in Nov 2025

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