Best 4 Star Hotels in Tourtour

"We didn't get the room type we paid for, the room was tiny and worn down, didn't look like a 4* hotel, more a 2* hotel max judging on the room. The only reason why this scores better is the pool. The tennis court reservations are completely messed up, courts were double-booked 2 out of 4 times we (and others) booked - and by the way had planned our day to come back and play tennis. You don't get value for money here compared to other hotels on our vacation in better locations, more helpful staff and better (much) rooms. The room smelled of sewer almost all the time and staff knew immediate, so couldn't be a new problem, and the "solution" was air refresher to being able to handle the smell. That is not fixing the root cause but just a plaster on the wound. This is simply just unacceptable. We were very amazed. Neither in absolute terms compared to the price would I recommend this hotel, and absolutely not in relative terms to what the nightly price should be in France/Italy - even for better and more touristed locations than here. Almost forgot to mention that the internet didn't work in 2 out of 4 days. Again, staff knew but took several days to fix. Not okay for this class hotel (apparently). "