2/10 – Ungenügend
Kristi
11. Jan. 2026
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
We waked in as a hockey group, staff was fully aware we would have a large group checking in and 1 staff member on duty. I said my name was handed my keys and not even told the direction of my room (yes fully capable however normally directed where to park). I asked this desk gal if I was okay to park where I was as someone had a hand written not not to park a POS gas car in front of the extension cord - she had no idea “I’m not aware of what you’re talking about). Strike 1
The stairs going up to the second story were filthy, as was the carpet down the hall. At our room we were not able to open the door without force. We tossed our bags on the bed and went to the restaurant. Food was good!! Waiter did a great job with a big group.
Nights sleep was not good with the awful pillow and scratchy bedding. Went to the “gym” in the morning only to find out of order machines, and the weight machine rusted. Even the water cooler had no jug in it. Great work on the online photos because it was NOT like that.
Went back up to my room to shower and pack up. Shower floor had rust and was dusty- correction mold in the corners.. As I am packing my foot went under the bed only to step on something. NO way this room was vacuumed as what I stopped on was FULL of mold.
I’ll be contacting a manager who I’m told is not back till Monday.
Kristi
Aufenthalt von 1 Nacht im Januar 2026