Good quality for the money. Wifi didn't work (cancelled because of less clients because of covid). No warm water in the shower. Besides that, a great cheap hotel in a modest income neighborhood with easy access to expat places in the Plateau and Zone 4. Very helpful and friendly staff and well secured. Would stay there again if I came back again on tight budget.
The cleanliness did not meet the standards. The state of the toilet was very terrible. I never experienced that before with hotel .com late nights I couldnât use the toilet because of a defective lamp bulb. I politely approached a member of staff who replied that it was too late to replace it. I was chocked. I then had to use my own torch in the toilet. The state of the toilet was disgusting.
The rooms are spacious and clean. Internet is only available in the rooms next to reception. If staying for more than one day, they clean only the day you enter and the day you leave. Speak only French.
The hotel is located quite centrally, on a safe, albeit a bit noisy street. The restaurant upstairs is comfortable. The staff were friendly but werenât able to help us out with our issues. The light in our bathroom didnât work at all and when we pointed this out to them they offered us a different room which we declined because it didnât have windows. They said they would try to fix it but they never did so we ended up using our phones flashlights. They also said they couldnât give us any reduction on the price because of this. Lastly, I accidentally paid them by cash when we arrived before realizing I had also paid via Expedia. When I told them and showed them the Expedia receipts they called the owner and she denied having received any payment through Expedia so she wouldnât return our money. Hopefully weâll be able to sort this out with Expedia because the place definitely wasnât worth paying double for.