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HS HOTSSON Hotel Acapulco

3.5 star property
VIP Access

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Photo gallery for HS HOTSSON Hotel Acapulco

A bathroom with a large bathtub, a view of the sea, and a wicker basket.
Presidential Suite, 2 Bedrooms, Private Pool, Ocean View | Beach/ocean view
A spacious living room with a large window overlooking the sea, a cozy seating area with a sofa and chairs, and a small round table.
A spacious living area with a large window overlooking a scenic view, furnished with white sofas, wicker chairs, and a central coffee table.
A hotel room with a large window offering a view of the sea and hills, a bed with a wooden headboard, a bedside table with a lamp, and a small seating area with a chair and ottoman.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Parking available

Explore the area

View in a map
Av. Costera Miguel Aleman 1803, Fracc. Magallanes, Acapulco, GRO, 39670
  • Place, Diana the Huntress
    ‪7 min walk‬
  • Place, Condesa Beach
    ‪7 min walk‬
  • Place, Parque Papagayo
    ‪12 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪53 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

A hotel room with a large bed, a desk, a chair, a flat-screen TV, and a large window with curtains.

Deluxe Room, 1 King Bed, Balcony, Partial Ocean View

8.6 out of 10
Excellent
(82 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View

8.4 out of 10
Very good
(84 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed, Balcony, Partial Ocean View

A hotel room with a large bed, a desk, a chair, a TV, and a view of the city through the window.

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

A hotel room with two beds, a small table with a phone and a lamp, and a wooden panel wall.

Junior Suite, 2 Double Beds, Balcony, Partial Ocean View

7.6 out of 10
Good
(9 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Balcony, Bay View

A modern hotel room with a large bed, a desk, a sofa, and a wall-mounted artwork.

Suite, 1 King Bed, Balcony, Bay View

8.4 out of 10
Very good
(12 reviews)
  • Bay view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Senior Suite, 1 King Bed, Jetted Tub

A modern hotel room with a large bed, a sitting area with a sofa and armchairs, a separate bathroom with a bathtub, and a balcony with a view of the city.

Senior Suite, 1 King Bed, Jetted Tub

  • Bay view
  • 81 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

A hotel room with a large window offering a view of the sea and hills, a bed with a wooden headboard, a bedside table with a lamp, and a small seating area with a chair and ottoman.

Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

  • Ocean view
  • 233 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

View all photos for Luxury Double Room, 2 Double Beds, Accessible, Ground Floor

A hotel room with two beds, a desk, a chair, and a view of a body of water.

Luxury Double Room, 2 Double Beds, Accessible, Ground Floor

8.8 out of 10
Excellent
(3 reviews)
  • 26 sq m
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Family Villa

A modern kitchen with a dining area.

Family Villa

  • 177 sq m
  • 4 bedrooms
  • Sleeps 6
  • 2 King Beds, 1 Single Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

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About this property

HS HOTSSON Hotel Acapulco

At HS HOTSSON Hotel Acapulco, hit the nearby beach, dine on-site at NUDE AT THE BEACH or enjoy a drink at one of the hotel's 2 bars/lounges.
HS HOTSSON Hotel Acapulco offers 506 air-conditioned accommodations with a safe and a hairdryer. Televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

This Acapulco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

4 outdoor swimming pools are on site along with a children's pool.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at HS HOTSSON Hotel Acapulco, you're just a quick walk from Plaza Bahia. Free WiFi in public areas, 4 outdoor pools and 4 restaurants are available.
  • Free WiFi
  • Enjoy international cuisine with ocean views at NUDE AT THE BEACH, one of the property's 4 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the 4 outdoor pools
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Within a 10-minute walk of Diana the Huntress and Condesa Beach
  • Local-area shuttle service available for a fee
Some rates at HS HOTSSON Hotel Acapulco are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

HS HOTSSON Hotel Acapulco offers its guests 4 outdoor swimming pools and a children's pool. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

A business centre and meeting rooms are available. Event space at this hotel measures 9483 square feet (881 square metres) and includes conference space. A terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly HS HOTSSON Hotel Acapulco. You'll have access to the outdoor pool at a partner property. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star Acapulco hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to noon.
NUDE AT THE BEACH – Overlooking the ocean, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open select days.
Los Caracoles – This poolside restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open selected days.
Pagliacci – Overlooking the ocean, this theme restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
LOS ARCOS – Overlooking the ocean, this theme restaurant specialises in Mexican cuisine and only serves lunch. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Room service is available.

All-inclusive details

All-inclusive room rates at HS HOTSSON Hotel Acapulco are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle (surcharge)
  • Parking on site (MXN 175 per night)
  • Valet parking on site (MXN 175 per night)
  • Limited on-site valet and self parking
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 490 for adults and MXN 230 for children
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • LOS ARCOS
  • Los Caracoles
  • NUDE AT THE BEACH
  • Pagliacci

Things to do

  • 4 outdoor pools
  • Children's pool
  • Outdoor pool (guest access)

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9,483 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Beach umbrellas
  • On the bay
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 28 floors
  • Ballroom
  • Banquet hall
  • Built in 1982
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at HS HOTSSON Hotel Acapulco

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 490 for adults and from MXN 230 for children
  • Self-parking fee: MXN 175 per night
  • Valet parking fee: MXN 175 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Outside food and drink are not permitted on the premises.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Gran Plaza Acapulco
HS HOTSSON Smart Acapulco Hotel
Crowne Plaza Hotel Acapulco
HS HOTSSON Smart Hotel
Crowne Plaza Acapulco Hotel Acapulco
HS HOTSSON Smart

HS HOTSSON Hotel Acapulco Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 667 out of 1055 reviews
Rating 8 - Good. 239 out of 1055 reviews
Rating 6 - Okay. 86 out of 1055 reviews
Rating 4 - Poor. 37 out of 1055 reviews
Rating 2 - Terrible. 26 out of 1055 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

janis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice location nice flea market right across the street
Stayed 10 nights in Mar 2026
Verified review

10/10 Excellent

Kathy

Staff was awesome, rooms were exceptional clean
Stayed 4 nights in Jan 2026
Verified review

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walking distance to everything
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Diego

Liked: Cleanliness, property conditions & facilities
Clean room, great service.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Quitzel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Juanxhita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a pleasant stay here. Get an ocean view hotel, highly recommend. Room was cleaned everyday. They have live music and a bar by check in. Would book again!
Stayed 7 nights in Mar 2026
Verified review

8/10 Good

Umberto

Liked: Cleanliness, staff & service, property conditions & facilities
View was nice
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Avi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone were phenomenal! I will stay again and again. The front bay view suite has a wraparound balcony and a second balcony. The sound of the waves, the sun and cool breeze were music for my ears!
Stayed 3 nights in May 2026
Verified review

4/10 Poor

David Allen sanguinetti

Disliked: Cleanliness
nice view, room a bit grubby,shops are nearby
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Silvia

Liked: Cleanliness, amenities, property conditions & facilities
I’m happy the room is clean,the staff very gentle
Stayed 4 nights in Jan 2026
Verified review

8/10 Good

Tuong

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The view from the room
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Lizette

Liked: Cleanliness, amenities, property conditions & facilities
Excelente todo.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Morayma

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente!!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Aida

Liked: Cleanliness, amenities, property conditions & facilities
neat and clean
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Jaqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air condition worked great. Great views. Clean room only downside is the elevators are a bit hot and door open slow.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Yamilet

Liked: Cleanliness, amenities, property conditions & facilities
we spend 2 nights here , good AC, good view , walls are a bit thin and can hear neighbors , cleaning was very good , no fridge , bar closes early at the pool so that kinda sucks
hotel view
beach in front of hotel
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very honest hotel, i left some stuff behind and they called me right away
Stayed 4 nights in Feb 2026
Verified review

6/10 Okay

Felipe

Liked: Staff & service
Disliked: Amenities
Property needs a lot improvement and maintenance.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
Without a doubt, one of the best hotels I’ve ever stayed in during a Mexican vacation. This hotel is outstanding. I highly recommend this hotel. We were treated so nicely by the staff from the front desk to security. This hotel has three swimming pools and a private beach. The location is fantastic and you can see the hotel for me anywhere, so you never get lost! We will definitely be back. I can’t imagine staying anywhere else in Acapulco.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was pretty good, staff pleasant. Property was in a good location and condition, nothing to complain about. I only didn’t understand why I couldn’t buy food or drinks and put them on my room account and pay on checkout. People on check in and check out could have speed up a bit, it took a way too long compared with hotels in US.
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Jose

Hotel has a loud music Thursdays, Fridays and on weekends. If you want a good night sleep do not stay at this hotel on those dates.
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Sabino

Liked: Cleanliness, property conditions & facilities
I didn’t have breakfast in the hotel
Stayed 3 nights in Mar 2026
Verified review

2/10 Terrible

Graham

Liked: Staff & service
Booked in Canadian dollars and was charged in Mexican Pesos converted to US dollar.
Stayed 19 nights in Jan 2026