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Krystal Beach Acapulco

Property class: 3

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Photo gallery for Krystal Beach Acapulco

A serene beach scene with palm trees, a clear sky, and a calm pool reflecting the sunset.
Property video
A spacious lobby with a high ceiling, polished marble floors, and a view of the sea through large windows.
A balcony with a view of a beach and cityscape.
A beachside lounge area with sun loungers, umbrellas, and a view of the ocean and city skyline.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
Ave Costera Miguel Aleman 163, Acapulco, GRO, 39670
  • Place, Parque Papagayo
    ‪1 min walk‬
  • Place, Papagayo Beach
    ‪3 min walk‬
  • Place, Condesa Beach
    ‪10 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪53 min drive‬

Room options

View all photos for Room Standard with Mountain View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Room Standard with Mountain View

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room Standard with Mountain View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Room Standard with Mountain View

7.0 out of 10
Good
(2 reviews)
  • Mountain view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room Standard with Ocean View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Room Standard with Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Ocean View

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view.

Standard Ocean View

8.0 out of 10
Very good
(41 reviews)
  • Ocean view
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Mountain View

A modern hotel room with a large bed, a desk, a chair, a round mirror, and a flat-screen TV mounted on the wall.

Standard Room, 1 King Bed, Mountain View

8.4 out of 10
Very good
(18 reviews)
  • Mountain view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room,1 King Bed, Ocean View

A modern hotel room with a large bed, a desk, a chair, a round mirror, and a flat-screen TV mounted on the wall.

Standard Room,1 King Bed, Ocean View

8.0 out of 10
Very good
(22 reviews)
  • Sea view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Lunamielera Vista Mar

A hotel room with a bed, a desk, a TV, a balcony with a view of the sea, and a dining area.

Lunamielera Vista Mar

  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Room, Mountain View

A modern hotel room with a large bed, a desk, a TV, and a balcony with a city view.

Family Room, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 33 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Suite King Mountain View

A modern hotel room with a large bed, a flat-screen TV, a bedside table, and a view of a cityscape through a large window.

Suite King Mountain View

  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite King Ocean View

A hotel room with a bed, a TV, a dining area with chairs, and a view of the sea.

Suite King Ocean View

  • Ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds, Mountain View

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a city view.

Standard Room, 2 Double Beds, Mountain View

7.4 out of 10
Good
(37 reviews)
  • Mountain view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About this property

Krystal Beach Acapulco

Spend the day playing on the beach then return to dine at one of Krystal Beach Acapulco's 2 restaurants.
Krystal Beach Acapulco offers 400 accommodations with a safe and a hairdryer. Rooms open to balconies. Beds feature down duvets. Cable televisions are provided.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An outdoor pool, a children's pool and a hot tub are on site. Other recreational amenities include a waterslide.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Krystal Beach Acapulco, you're just a quick walk from Galerías Acapulco. You'll find features such as free WiFi in public areas, plus 2 restaurants and an outdoor pool.
  • Free WiFi
  • Enjoy international cuisine with ocean views at Aquamarina, one of the property's 2 restaurants
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Splash around at the waterslide or swim in the outdoor pool
  • Services include babysitting, a children's club and a concierge
  • On-site recreation includes a playground
  • Steps from Galerías Acapulco and 3 minutes on foot from Parque Papagayo
Some rates at Krystal Beach Acapulco are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. After a day at the beach, enjoy amenities at Krystal Beach Acapulco such as an outdoor pool, a children's pool and a hot tub.

There are 2 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. Public spaces have free WiFi. For a fee, parking is available.

This 3-star Acapulco resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to noon.
Aquamarina – Overlooking the ocean and pool, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Cevichería – On-site seafood restaurant. Open daily.
Beach Bar – On-site bar. Open daily.
Lobby Bar – This bar only serves light fare. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Krystal Beach Acapulco are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

À la carte meals, snacks and select beverages included
Dining and beverage availability limited at one or more venues
Limited gourmet or à la carte dining

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (MXN 250 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7 AM to noon for a fee: MXN 390 for adults and MXN 195 for children
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • Beach Bar
  • Cevichería
  • Lobby Bar

Things to do

  • Children's club
  • Children's pool
  • Hot tub
  • Outdoor pool
  • Playground
  • Waterslide

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers

Accessibility

  • No lift

More

  • 1 building
  • 19 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 390 for adults and from MXN 195 for children
  • Self-parking fee: MXN 250 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

Property is also known as

Krystal Beach Acapulco
Krystal Beach Acapulco Resort
Krystal Hotel Acapulco Beach
Krystal Beach Acapulco Hotel
Krystal Beach Acapulco Resort
Krystal Beach Acapulco Acapulco
Krystal Beach Acapulco Resort Acapulco

Krystal Beach Acapulco Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 351 out of 1015 reviews
Rating 8 - Good. 214 out of 1015 reviews
Rating 6 - Okay. 185 out of 1015 reviews
Rating 4 - Poor. 134 out of 1015 reviews
Rating 2 - Terrible. 131 out of 1015 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Ivonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view and everything great
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, Great location.
Stayed 2 nights in Dec 2025
Verified review

6/10 Okay

Leonor

Clean room
Stayed 3 nights in May 2026
Verified review

4/10 Poor

Joanne

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast was very good.
Stayed 12 nights in Dec 2025
Verified review

6/10 Okay

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet was not really good. Don’t have variety Every day have chicken
Stayed 2 nights in May 2026
Verified review

4/10 Poor

Ivone

Liked: Cleanliness, staff & service
Disliked: Amenities
We paíd all inclusive! Room service not included. !!!!!!! Food was the same everyday except one day. Cevicheria… no agrumo found on any dish
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Tirso

Liked: Cleanliness, amenities, property conditions & facilities
Exelent 👌 good choice 👏
Stayed 4 nights in Dec 2025
Verified review

6/10 Okay

Juan

Liked: Cleanliness, staff & service, amenities
The hotel needs better upgrades. Elevators where only working 2 out of 4 and long lines waiting
Stayed 4 nights in Feb 2026
Verified review

2/10 Terrible

Nina

Disliked: Staff & service
Severe sewage problem. We had no water for a period of 11-8am and then the water was running gross black water. The front desk staff acted like it was no problem. My niece came to have lunch with me and the front desk guy wanted 510. Pesos to let her in. I said how much are you going to pay me for the dirty water in the bathroom?. RUDE!! Check out that day. The staff needs to be considerate of guests.!!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Jatziry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Mariana

Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Sabine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
once we arrived, there was no water in the room, the towels were dirty, and when we asked the staff to give us new towels because ours were dirty, they said that they would not bring them up to us that we had to go down to the lobby and get them ourselves. Also, there was no chairs on the balconies to sit and there was no tissues.
Stayed 1 night in Apr 2026
Verified review

4/10 Poor

Aurelio

Disliked: Staff & service, amenities
My room was without towels and the telephone wasn't working I told them but nobody whent to check the telephone line.
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Jaime F

Liked: Staff & service
Disliked: Amenities
I can’t get a Coca Cola before 11 AM
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Harry Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problems are #1 , the a/c on the rooms are not adequate, I had to purchase a fan to make it bearable #2, the elevators, even though there are 4, many times one was out of service or there were so many guests that you wait for more than 10 minutes and still can't get on one, in 19 days I had to take the stairs to the tenth floor 5 times in sweltering heat, when you do get on one it stops on almost every floor and they are very hot inside. Other than that it was good
Stayed 19 nights in Apr 2026
Verified review

2/10 Terrible

Jose e

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They come in to my room went a was with my wife and don’t nicking my door bad experience I don’t comeback again very bad experience
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Ageda

Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing, except on the weekend when more guests arrived, the elevators took more than 30 minutes to reach your floor due to their weight capacity.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 4 nights in Jan 2026
Verified review

4/10 Poor

israel Arturo

Liked: Cleanliness
Disliked: Property conditions & facilities
t
Stayed 3 nights in Dec 2025
Verified review

6/10 Okay

Harry

Some front desk staff and managers were a bit aloof, the air conditioning in the room was noisy and did not cool the room adequately, shower facility in the room is nice but extremely slippery
Stayed 7 nights in Jan 2026
Verified review

2/10 Terrible

Donald

Disliked: Property conditions & facilities
Elevators need to be replaced! No wall mirror in bathroom Very overpriced!! Needs total renovation
Stayed 15 nights in Jan 2026
Verified review

6/10 Okay

FRANCISCO

There are not parking in the hotel
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities
AC had a hard time cooling the room. Two elevators went out of service during our 3 day stay. Upgrading the elevators and HVAC systems would be beneficial to the hotel. Great staff!! Great views!! Direct beach access and convenient to access transportation or walk!!
Stayed 3 nights in Nov 2025