Night staff was rude
Ac made noises and didnât let me sleep. When I called to tell them they came and told me it was fine ave didnât want to give me another room.
This is a terribly maintained property
Dirty, doesnât look at all as you depict it in your website
Itâs not on the beach as it seems to be
Itâs deceiving
The locations was in the middle of acapulco bay, exactly in front of El Amigo Miguel, my favorite seafood restaurant. There was no parking so I had to park in the street. The bath towels were old and loose edges on all towels. The bathroom had a stench that would come out of the drain so we would have to cover. And the pillows were overwhelming big, I had a stiff neck every morning. The hotel is clean, restaurant had good service and when I need ice in the lobby the would always provide.
The AC did not work in my room. It just blew hot air.
I was told this is normal, but no itâs not. I know what AC is supposed to feel like and itâs not supposed to feel like an army of old people blowing hot mouth air in my face.