"Kept awake as party at sky grill on top floor we were on 4th floor the duty manager lied to me and said it would be over by 11 however it went on till ... " More
31 May 2019 by Lokendra Singh Chauhan
Dear Valued Guest, Greetings from Crystal Sarovar Premiere Agra. Thank you for sharing review of your stay with us. I am disheartened to note your unsatisfactory experience at our hotel. Please be assured that the same has been shared with the concerned team and the department head for corrective measures and improvement. We sincerely thank you for your encouraging our staff efforts. We look forward to your continued support and patronage to Crystal Sarovar Premiere, Agra. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I would be happy to facilitate it, and look forward to welcoming you at our hotel
31 May 2019 by Lokendra Singh Chauhan
Dear Valued Guest, Thank you for posting your review of Crystal Sarovar Premiere, Agra. We are glad that you enjoyed a comfortable stay. We much appreciate your valuable feedback on our hotel facilities and services, and hope to serve you again soon. Yours sincerely,
Grand Mercure Agra offers its guests a full-service spa, an outdoor pool, and a health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces. A 24-hour business centre and 2 meeting rooms are available. A children's pool, spa services, and an arcade/games room are also featured at the luxury Grand Mercure Agra. Self parking and valet parking are free. This 5-star Agra hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Free wired internet
Free self parking , Free valet parking , Free RV, bus, truck parking
Grand Mercure Agra offers 166 accommodations with minibars and a safe. LED televisions come with premium satellite channels. Bathrooms include a shower, slippers and complimentary toiletries. This Agra hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Guests can enjoy buffet breakfast for a fee.
Lattice – This coffee shop specialises in international cuisine.
Sky Grill – This restaurant specialises in barbecue. Open daily.
Fizz – On-site bar. Open daily.
24-hour room service is available.
An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include body scrubs and body treatments. A variety of treatment therapies are provided, including Ayurvedic.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; Permanent Account Number (PAN) cards will not be accepted due to national regulations. Travelers who are not citizens of India must present a valid passport and visa.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses a grey water recycling system
Safety features at this property include a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard and cash. This property uses a grey water recycling system. For guests' safety, the property includes a smoke detector, a security system and a first aid kit in all accommodation.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
