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Hacienda El Carmen Hotel & Spa

3.5 star property

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Winery
Winery
Winery
Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy
Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Room service
  • Laundry

Explore the area

Map
Ramon Diaz Ordaz No.2-1, Ahualulco de Mercado, JAL, 46750
  • Riviera Maya Golf Club
  • Teuchitlan Plaza
    ‪11 min drive‬
  • Guachimontones Archaelogical Site
    ‪16 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | 1 bedroom, in-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Room

Basic Room | 1 bedroom, in-room safe, free WiFi, bed sheets

Basic Room

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Hacienda El Carmen Hotel & Spa

Family-friendly hotel with full-service spa and free valet parking
A full-service spa, an outdoor pool and a restaurant are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a snack bar/deli and a coffee shop/cafe are on-site.
Hacienda El Carmen Hotel & Spa offers 27 accommodations with a safe and complimentary bottles of water. This Ahualulco de Mercado hotel provides complimentary wireless Internet access. Bathrooms include a shower, complimentary toiletries and hairdryers. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Our customers tell us that they can't get enough of the helpful staff at Hacienda El Carmen Hotel & Spa. During your stay, you'll be close to Riviera Maya Golf Club. You'll find features such as free WiFi in public areas and free valet parking, plus a full-service spa.
  • Free WiFi
  • Free valet parking
  • Enjoy international cuisine while dining at Don Bocho
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to body scrubs, aromatherapy or reflexology at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes mini golf and a playground
  • 7.2 mi (11.6 km) from Guachicmontones Interpretive Center
  • Airport shuttle service available for a fee
Hacienda El Carmen Hotel & Spa offers its guests a full-service spa and an outdoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Spa services, a terrace, and an arcade/games room are also featured at the family-friendly Hacienda El Carmen Hotel & Spa. An airport shuttle (available on request) is available for a fee. Free valet parking is available.

Smoking is allowed in designated areas at this 3.5-star Ahualulco de Mercado hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8 AM to 11:00 AM.
Don Bocho – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 6:00 AM to 8:00 PM at scheduled times and on request
  • Free valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8 AM to 11:00 AM for a fee: MXN 310 for adults and MXN 310 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Don Bocho

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Mini golf
  • Outdoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Steam room

Accessibility

  • No lift

More

  • Banquet hall
  • Built in 1722
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hacienda El Carmen Hotel & Spa

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately MXN 310 for adults and from MXN 310 for children
  • Airport shuttle fee: MXN 4500 per vehicle (return, maximum occupancy 10)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hacienda El Carmen Hotel & Spa offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7:00 AM - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Outside food is not permitted on the premises.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hacienda El Carmen
Hacienda El Carmen Resort
Hacienda El Carmen Hotel
Hacienda El Carmen Hotel And Spa
Hacienda El Carmen Hotel El Carmen
Hacienda El Carmen Hotel & Spa Mexico - Jalisco
Hacienda El Carmen Hotel Ahualulco de Mercado
Hacienda El Carmen Ahualulco de Mercado
Hacienda El Carmen Resort Spa
Hacienda El Carmen Hotel Spa
Hacienda El Carmen & Spa
Hacienda El Carmen Hotel Spa
Hacienda El Carmen Hotel & Spa Hotel
Hacienda El Carmen Hotel & Spa Ahualulco de Mercado
Hacienda El Carmen Hotel & Spa Hotel Ahualulco de Mercado

Hacienda El Carmen Hotel & Spa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 256 out of 326 reviews
Rating 8 - Good. 52 out of 326 reviews
Rating 6 - Okay. 13 out of 326 reviews
Rating 4 - Poor. 3 out of 326 reviews
Rating 2 - Terrible. 2 out of 326 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is absolutely beautiful. It's been wonderfully restored and it was a delight to stay here. Make sure you stay more than one night, due to other parts of our trip we were only able to stay one night and didn't get to take full advantage of the property. Definitely leave time to explore the grounds. Our only disappointment about the facilities is that the outdoor pool and hot tub were closed even though it didn't say anything about it on the website and they didn't mention it to us (we were there in March).
Stayed 1 night in Mar 2025

10/10 Excellent

Patricia, san fernando

Liked: Cleanliness, staff & service, property conditions & facilities
An annual visit for my family. Each visit better than the last.
Stayed 2 nights in Feb 2025

10/10 Excellent

Marisela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toda la gente bien amable
Stayed 1 night in Feb 2025

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hacienda El Carmen is a rare gem! an oasis of tranquility where time slows down, and every visit is more magical than the last. This was my third stay, and each time, the experience somehow becomes even more extraordinary. The property itself is breathtaking, a beautifully preserved masterpiece that transports you to another era. But what truly makes it unforgettable is the people. The owner personally connects with each guest, and the entire team embodies genuine warmth and impeccable service. It’s a level of hospitality that feels almost lost in today’s fast-paced world. Mornings are extra special with the sounds of the birds, horseback rides through the serene grounds, interacting with the donkeys and geese, and the stillness of nature around us. The spa is beyond indulgent, offering treatments that melt away stress in one sitting. And the food? Absolutely divine! Every meal is a masterpiece, showcasing the rich flavors of Mexico in the most exquisite way. Just over an hour from Guadalajara, this is more than a getaway, it’s a sanctuary! If you're searching for a place to truly unwind, recharge, and be immersed in authentic Mexican hospitality, look no further. Hacienda El Carmen is simply paradise.
Stayed 3 nights in Feb 2025

10/10 Excellent

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place!
Stayed 1 night in Dec 2024

10/10 Excellent

Hector

Stayed 2 nights in Dec 2024

8/10 Good

Veronique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hacienda is a beautiful place but the food was very average. There were very few people there so the hacienda felt gloomy.
Stayed 3 nights in Dec 2024

10/10 Excellent

VALENTIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Sofia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was adorable and unique. It was surrounded by beautiful antiques that took me back to yesteryear. The staff was exceptionally friendly and accommodating and we all had a magnificent experience at the health spa where we were treated like royalty. I will to return and stay at a different room every single time. Congratulations to the owners on such an exceptional property and unique surroundings.
Stayed 2 nights in Sep 2024

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Beatifull
Stayed 1 night in Nov 2024

10/10 Excellent

Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
This Hacienda is amazing, just what we were looking for! From the moment we were greeted till the time we left the whole staff was wonderful! Fabiola the server at the restaurant was so kind and wonderful. Gave us ideas of where to visit and was always so cheerful! If your looking for a quite area to relax this is the place! Can’t wait to come back.
Stayed 3 nights in Oct 2024

10/10 Excellent

Victoria

Stayed 1 night in Sep 2024

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is a beautiful place!
Stayed 1 night in Aug 2024

6/10 Okay

Saul Ivan, Tlajomulco De Zúñiga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a beautiful Hacienda from the 16th century with a building from the 18th century. Very well kept and maintained, clean all around. However, expect a lot of critters since it is located in a rural area. Some staff were nice and others were indifferent and less helpful.
Stayed 1 night in Aug 2024

10/10 Excellent

Angelica, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought I was in a movie, this property was awesome!
Stayed 2 nights in Jul 2024

6/10 Okay

Citlalli

Travelled with family
Liked: Amenities, property conditions & facilities
No les gustó que reservé en Expedia (mejor precio) y me cobraron extra a mi hija de 3 años,
Stayed 1 night in Mar 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

10/10 Excellent

Esmeralda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hacienda el Carmen was the most beautiful experience I've had in any of my travels. Absolutely breathtaking!!!!!
Stayed 1 night in Feb 2024

10/10 Excellent

Saul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Elva

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is absolutely beautiful, the food was great, and the staff was amazing.
Stayed 2 nights in Aug 2023

10/10 Excellent

MA MARTHA

Stayed 1 night in Sep 2023

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique place to stay.
Stayed 3 nights in Sep 2023

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to visit. The hacienda is beautiful. Staff is awesome.
Stayed 1 night in Sep 2023

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hacienda Del Carmen is an amazing treasure. The property takes you back 500yrs. As soon as you enter, one feels the history. The owner Monica Baez is 5th generation owner and has done an amazing job restoring it while keeping the culture and history intact. The spa and its services are remarkable. The ancient building has been turned into a 5star experience. Keep in mind that the Hacienda is over 500 yrs and in the middle of working ranches, so you will occasionally smell unpleasant scents but nothing that made our stay unpleasant. We will definitely be back.
Stayed 2 nights in Jul 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very beautiful old Hacienda with pleasant gardens and well kept grounds. They have a great spa with very relaxing atmosphere. We have stayed here several times and always enjoy ourselves.
Stayed 1 night in Jun 2023