29 Dec 2022 by Nicole- Guest Services Agent
Hi, Thank you for staying with us and thank you for bring this to our attention. We will look into this, to ensure this does not happen in the future.
26 Dec 2022 by Bebe - Guest Services Manager
Thanks for staying with us. We appreciate your feedback!
27 Jan 2020 by Jeff Aquilina
Dear Anonymous, thank you for your feedback.
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Gift shops/newsstands, tour/ticket assistance, and a garden are also featured at Heart Hotel and Gallery Whitsundays. You'll have access to the outdoor pool at a partner property. This 4-star Airlie Beach hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Heart Hotel and Gallery Whitsundays offers 40 accommodations with MP3 docking stations and laptop-compatible safes. Rooms open to furnished balconies. Pillowtop beds feature down duvets and premium bedding. Guests can surf the web using complimentary wireless Internet access. Bathrooms include designer toiletries, complimentary toiletries and hairdryers. Business-friendly amenities include complimentary local, long-distance and international calls (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a cooked-to-order breakfast daily.
Heart Hotel and Gallery Whitsundays has a restaurant on site.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 8:00 AM - 6:00 PM. If you arrive at the property after hours, you'll need to check in at an alternative location: [The Deck Restaurant 277 Shute Harbour Road Airlie Beach]. If you are planning to arrive after 6:00 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Heart Hotel and Gallery Whitsundays offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8:00 AM - 6:00 PM.
Guests arriving after hours will need to go to the following location to check in: The Deck Restaurant 277 Shute Harbour Road Airlie Beach
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, JCB International, Union Pay and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
