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Best Western Plus Franklin Square Inn Troy/Albany

2.5 star property

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Photo gallery for Best Western Plus Franklin Square Inn Troy/Albany

Terrace/patio
Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed) | Blackout curtains, iron/ironing board, free cots/infant beds, Internet
Free full breakfast
Lobby
Suite, 1 King Bed, Balcony, River View (with Sofabed) | View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
  • Air-conditioning
  • Business services

Explore the area

View in a map
One Fourth Street, Troy, NY, 12180
  • Place, Rensselaer Polytechnic Institute
    ‪3 min walk‬
  • Place, Troy Savings Bank Music Hall
    ‪5 min walk‬
  • Place, Russell Sage College
    ‪6 min walk‬
  • Airport, Albany, NY (ALB-Albany Intl.)
    ‪15 min drive‬

Room options

View all photos for 1 King Bed Accessible

Blackout curtains, iron/ironing board, free cots/infant beds, Internet

1 King Bed Accessible

  • Sleeps 2

View all photos for 2 Queen Beds Non-Smoking

Blackout curtains, iron/ironing board, free cots/infant beds, Internet

2 Queen Beds Non-Smoking

  • Sleeps 2

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Blackout curtains, iron/ironing board, free cots/infant beds, Internet

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

8.8 out of 10
Excellent
(41 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Blackout curtains, iron/ironing board, free cots/infant beds, Internet

Standard Room, 1 King Bed, Non Smoking, Refrigerator

9.0 out of 10
Wonderful
(44 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Blackout curtains, iron/ironing board, free cots/infant beds, Internet

Standard Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Suite, 1 King Bed, Balcony, River View (with Sofabed) | Blackout curtains, iron/ironing board, free cots/infant beds, Internet

Suite, 1 King Bed, Balcony, River View (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub (Pet Friendly)

Blackout curtains, iron/ironing board, free cots/infant beds, Internet

Standard Room, 1 Queen Bed, Accessible, Bathtub (Pet Friendly)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Blackout curtains, iron/ironing board, free cots/infant beds, Internet

Standard Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Blackout curtains, iron/ironing board, free cots/infant beds, Internet

Standard Room, 2 Queen Beds, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed)

Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed) | Blackout curtains, iron/ironing board, free cots/infant beds, Internet

Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Blackout curtains, iron/ironing board, free cots/infant beds, Internet

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

  • Sleeps 4

View all photos for Suite, 1 King Bed, Non Smoking (Shower Only;with Sofabed)

Blackout curtains, iron/ironing board, free cots/infant beds, Internet

Suite, 1 King Bed, Non Smoking (Shower Only;with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (with Sofabed)

Suite, 1 King Bed, Non Smoking (with Sofabed) | Living area | 32-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Non Smoking (with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Blackout curtains, iron/ironing board, free cots/infant beds, Internet

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About this property

Best Western Plus Franklin Square Inn Troy/Albany

A 24-hour fitness centre, a business centre and conference space are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and a computer station are on-site.
Best Western Plus Franklin Square Inn Troy/Albany offers 88 air-conditioned accommodations with a hairdryer and an iron/ironing board. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Additionally, rooms include free toiletries and blackout curtains. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Best Western Plus Franklin Square Inn Troy/Albany gets high marks from our customers. During your stay, you're just a quick walk from Rensselaer Polytechnic Institute. Enjoy features like free WiFi in public areas and free self-parking, plus a 24-hour gym.
  • Free full breakfast offered
  • Free WiFi and wired Internet in some public areas
  • Free self-parking
  • Amenities include free newspapers in reception, a business centre and conference space
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the breakfast
  • Just a 4-minute walk from Rensselaer Polytechnic Institute and 7 minutes on foot from Troy Savings Bank Music Hall
  • Dogs welcome for a fee (restrictions apply)
A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business centre on site. Free breakfast is served. A 24-hour fitness centre, a terrace, and a vending machine are also featured at Best Western Plus Franklin Square Inn Troy/Albany. Free self parking is available.

This Troy hotel is smoke free.

Guests are served a free full breakfast.

Property amenities

Internet

  • Available in all rooms: High-speed internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station
  • Conference space

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

BEST WESTERN PLUS Franklin Square Albany
BEST WESTERN PLUS Franklin Square Inn Albany
BEST WESTERN PLUS Franklin Square Inn Troy Albany
BEST WESTERN PLUS Franklin Square Troy Albany
Best Western Plus Franklin Square Inn Troy/Albany Troy
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Best Western Plus Franklin Square Inn Troy/Albany Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 586 out of 1008 reviews
Rating 8 - Good. 274 out of 1008 reviews
Rating 6 - Okay. 70 out of 1008 reviews
Rating 4 - Poor. 45 out of 1008 reviews
Rating 2 - Terrible. 33 out of 1008 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly and accommodating. Room was clean and breakfast was great. Would recommend and return if we are ever in the area again.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service
Asia at the front desk was professional and very helpful and friendly
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities
The room was spotless. It’s a nice updated hotel. The staff was courteous and met all of our needs. The continental breakfast was excellent.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was great. We walked to dinner (Dinasaur Barbecue ) and then to a concert at Troy Savings Hall. The bed was super comfortable and the breakfast was great. Kudos to the omelette maker!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable and very close to everything
Stayed 1 night in Jan 2026
Verified

8/10 Good

Mareile

Liked: Cleanliness, property conditions & facilities
Clean room, great breakfast!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Erika C

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was easy, safe and breakfast was great
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
The Christmas decorating was stunning. The front desk staff were extremely friendly and helpful!!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Marilyn

New clean atmosphere in all areas. Always great people at the desk. Wonderful , comfortable rooms. Nice breakfast.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
Everything was remarkable, the breakfast was 9/10
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities
Room spacious snd spotless. Staff welcoming. Breakfast had lots of choices, all good.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, amenities and room.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities
We always stay here when we're in Troy. Staff are outstanding! Plus great breakfast, and location. Right across the street from our favorite restaurant - Emery's.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a great stay.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities
Hotel was recently refurbished. Beds were comfortable. Breakfast had many choices. I couldn’t believe during a snow storm that happened while we were there, someone on the hotel staff scraped off the snow on our car!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was good bed comfortable,breakfast good,parking good
Stayed 7 nights in Jul 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay here again! Super convenient location and clean hotel.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

KARINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, nice front desk
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wanted to eat at Dinosaur BBQ as we made our way up the state and this place was a great option to spend the night
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay for buisness or leisure
Stayed 1 night in Jan 2025
Verified

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Good breakfast Bed was a little uncomfortable but otherwise the room was good.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Dorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Its in a great location of downtown troy. Nice restaurants, shops, bakeries, etc
Stayed 3 nights in Aug 2025