4/10 – Schlecht
sheri
Mit dem Partner gereist
24. Juni 2025
Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
The property claimed it had no record of my reservation thru Expedia. It took about an hour to sort this out in the mean time they noticed I had a service dog and told me pets werent allowed. After explaining she was a service dog they kept finding reasons to not accept to reservation 1st it was because it was under my name but we paid with my husbands credit card. There was nothing saying that the reservation name and card had to match so I called them on that and they finally consented to allowing his card but the deposit had to be on a card in my name. I only carry one card for emergencies thankfully I had it with me. Then they had to get the manager on the phone regarding my service dog and both desk attendants were involved her coments were being relayed in front of everyone in the lobby they asked the 2 questions allowed by the ADA then said no shes only an emotional support dog I then had to tell them in front of a lobby full of people that a pyschiatrist certified her for PTSD thats against the law and was humiliating. So then they asked where her vest was I told them by law she isnt required to wear one they said she had to be leashed I said that was no problem. The phone and manger disappeared. This whole thing should have been done quietly with professional decorum not loudly in front of the lobby. The ADA laws were broken.I was given a room key not even offered the wifi password. RUDE staff! Then I ckd out at 7:15 am an got email at 3:50 asking when I would ck out
sheri
Aufenthalt von 1 Nacht im Juni 2025