DoubleTree by Hilton Hotel Amsterdam Centraal Station

27 Nov 2022 by Claire

Dear Michael, thank you for staying with us and sharing your positive rating. Kindly note that I have informed the entire team about your kind words! This really made their day. We hope to see you back soon! Best regards, team DoubleTree by Hilton Amsterdam Centraal Station

11 Feb 2020 by Service Executive

Dear Matt, Thank you for this great review and for having been our guest. How wonderful that you have used our prime location to your convenience to get around in Amsterdam, thank you for sharing your thoughts, also regarding the friendliness of the team. Having the chance to welcome you again in near future would be a great pleasure! Warm regards, Johannes

30 Dec 2019 by Service Executive

Dear Guest, Thank you for having been our guest and for your review. I am sincerely sorry to learn that you have been experiencing inconveniences regarding your guest room. Please be assured that only a flawlessly cleaned and functioning guest room meets our high service standards and your description far from this. Further, I regret not to have had met your expectations concerning the view of the standard guest room you booked and urge you to share any kind of concerns with the team to expereicne the outgoing service attitude and care. We very much hope you had a memorable time in Amsterdam and to welcome you again to convince you of our service standards. Warm regards, Johannes

10 Dec 2019 by Service Executive

Dear Guest, Thank you for staying with us and for your review. We are happy that you were satisfied with your stay, however, I do highly regret not to have been able to have been able to provide you with a different bedding type than you initially booked. The team is always doing their utmost to fulfill any guest requests and I regret to have fallen short of your and our expectations here. We hope you had a lovely time in Amsterdam itself as well. Warm regards, Johannes

9 Sep 2019 by Service Executive

Dear Guest, Thank you for this wonderful review of your stay and for having taken a moment to share your experience. The team always strives to provide all our guests with a memorable experience and I am glad that we including our centralized location helped regarding this. The team hopes to be your host again in future! Warm regards, Johannes

5 Oct 2023 by DoubleTree by Hilton Amsterdam Centraal Station

Dear Barbara, Thank you for taking the time to share your feedback regarding your recent experience. We genuinely appreciate your honesty, and we are deeply sorry to hear that your stay did not meet your expectations, resulting in a 4/10 rating.We take all guest feedback seriously as it helps us identify areas for improvement. We would be grateful if you could provide more details about your stay or any specific issues you encountered so that we can address them promptly and make necessary changes to enhance our services.Our goal is to ensure that every guest has a comfortable and enjoyable stay, and we regret that we fell short of this during your visit. Please know that your comments are being taken into consideration, and we are committed to working on any shortcomings.If you are willing to give us another chance, we would be more than happy to welcome you back and provide you with a better experience. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to make amends.Thank you again for your feedback, and we hope to have the chance to serve you better in the future.Warm regards, Team DoubleTree by Hilton Amsterdam Centraal Station

1 Jun 2023 by DoubleTree by Hilton Amsterdam Centraal Station

Dear Svenja, It is wonderful to receive such a nice review from you. We are happy to see that you liked the central location of the hotel and that the staff was friendly and helpful. We hope you had a great time visiting the city and made some memorable moments! Warm regards, Team DoubleTree by Hilton Amsterdam Centraal Station