There are lot of positives. The room was very nice and comfortable. The lobby has great food, coffe etc. The breakfast is mediocre where they could add ready made coffee instead of packets. The location is nice with great restaurants within walking distance. So the main thing that prevented hitel to get a 4 star is check in. The check in was at 2pm and we arrived at 4pm but none of the rooms were ready. They had capabilities to have it ready as they called and started cleaning the rooms then. We were on time crunch and had to wait 40 min and we had 15 min to check in and leave. Overall has lot of potential to be a 4 star.
The staff was extremely courteous,property and room were clean and spacious. Can walk to the main market in minutes. Quiet place but could watch monastery premises below. Excellent views of the Dhauladhar snow capped mountain peaks and the village below.
Overall the hotel is comfortable enough for overnight stay. But hotel is showing signs of wear and tear. Poor maintenance has caused deterioration. Cleanliness is also an issue in rooms with stained chair cushions and bedsheets.
The property can do with a little tidy up maintenance, however it is well run and the location is excellent with lots of dining and shopping options very close by. The staff are exceptional and make the overall experience special. Keep up the good work by hiring the type of staff you have there.