Overall, we were pretty frustrated with our experience. When it came to communication, it was unclear if we should associate that with Vrbo, or this particular property. We only received instructions for entry into the property but no check out instructions. Each time I inquired, we did receive a response in a timely manner but was from a different person each time and felt more like customer service generic answers, rather than an actual human being that may take feedback into future consideration.As far as the property goes, the upstairs was nice but the basement smelled SO musty. It felt like we were sleeping in a tent and woke up moist from dew and I was uncomfortable breathing that in. A dehumidifer is not even just recommended but feels required. The basement toilet ran constantly and had so much condensation that it left a puddle overnight and there was mold. There was also trash and wrappers left from previous visitors. Oh and a piece of someones retainer got stuck to my foot.... otherwise, visit was lovely.