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DoubleTree by Hilton Asheville Downtown

4.0 star property

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Meeting facility
Exterior
Lobby
Suite, 1 King Bed (Groom) | Living area | 42-inch TV with cable channels, MP3 dock
Rooftop terrace

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Bar
  • Room service

Explore the area

View in a map
199 Haywood St, Asheville, NC, 28801
  • Place, Harrah's Cherokee Center - Asheville
    ‪4 min walk‬
  • Place, Wicked Weed Brewing
    ‪12 min walk‬
  • Place, The Orange Peel
    ‪12 min walk‬
  • Airport, Asheville, NC (AVL-Asheville Regional)
    ‪19 min drive‬

Room options

View all photos for Room, 2 Queen Beds, City View

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, City View

9.4 out of 10
Exceptional
(9 reviews)
  • 36 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Mountain View

Room, 2 Queen Beds, Mountain View | View from room

Room, 2 Queen Beds, Mountain View

8.4 out of 10
Very good
(15 reviews)
  • 36 sq m
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Bathtub)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Bathtub)

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • City view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Hearing)

  • 36 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds

8.8 out of 10
Excellent
(33 reviews)
  • 36 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Mountain View (2 Rooms)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Mountain View (2 Rooms)

  • 67 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Mountain View (Mobility & Hearing, Bathtub, 2 Rooms)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Mountain View (Mobility & Hearing, Bathtub, 2 Rooms)

9.0 out of 10
Wonderful
(2 reviews)
  • 67 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Groom)

Suite, 1 King Bed (Groom) | Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed (Groom)

  • 65 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Bridal)

Suite, 1 King Bed (Bridal) | Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed (Bridal)

  • 67 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Mountain View

42-inch TV with cable channels, MP3 dock

Room, 1 King Bed, Mountain View

9.8 out of 10
Exceptional
(18 reviews)
  • 32 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, City View

9.4 out of 10
Exceptional
(10 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, City View, Corner

Room, 1 King Bed, City View, Corner | Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, City View, Corner

9.6 out of 10
Exceptional
(12 reviews)
  • 37 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, City View (Mobility & Hearing, Bathtub)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, City View (Mobility & Hearing, Bathtub)

  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

9.4 out of 10
Exceptional
(52 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

DoubleTree by Hilton Asheville Downtown

Hotel with 2 restaurants, a quick walk to Harrah's Cherokee Center - Asheville
This smoke-free hotel features 2 restaurants, an indoor pool and 2 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness centre, a rooftop terrace and a coffee shop/cafe are on-site.
DoubleTree by Hilton Asheville Downtown offers 140 air-conditioned accommodations with MP3 docking stations and a safe. This accommodation offers separate sitting areas. Beds feature premium bedding. Premium cable televisions are provided. Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
DoubleTree by Hilton Asheville Downtown's great location gets high marks from our customers. During your stay, you're just a quick walk from Harrah's Cherokee Center - Asheville. Enjoy features like free WiFi in public areas, plus 2 restaurants and 2 bars.
  • Free WiFi
  • Enjoy American cuisine at The Montford Rooftop Bar, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the central location
  • Just a 4-minute walk from Harrah's Cherokee Center - Asheville and 5 minutes on foot from Grove Arcade
  • Cats and dogs welcome for a fee
DoubleTree by Hilton Asheville Downtown offers its guests an indoor pool and a 24-hour fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

A business centre and 3 meeting rooms are available. Event space at this hotel measures 2020 square feet (188 square metres) and includes conference space. A rooftop terrace, a vending machine, and concierge services are also featured at the business-friendly DoubleTree by Hilton Asheville Downtown. Parking is available for a fee.

This 4-star Asheville hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
The Montford Rooftop Bar – This rooftop bar specialises in American cuisine and serves dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Reservations are required.
The Dogwood Cafe – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, uncovered parking on site (USD 25 per night)
  • Secured, covered valet parking on site (USD 25 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 18 for adults and USD 12 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • The Dogwood Cafe
  • The Montford Rooftop Bar

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 2,020 square feet of conference space
  • 3 meeting rooms
  • Business centre

Outdoors

  • In a provincial park
  • In the mountains
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (112 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 18 for adults and from USD 12 for children
  • Uncovered self-parking fee: USD 25 per night (in/out privileges)
  • Valet parking fee: USD 25 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay (maximum USD125 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Up to 4 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hyatt Place Asheville/downtown Hotel Asheville
Hyatt Place Asheville/downtown Hotel
Hyatt Place Asheville/downtown Asheville
Hyatt Place Asheville/downtown
Doubletree By Hilton Asheville
Hyatt Place Asheville/Downtown
DoubleTree by Hilton Asheville Downtown Hotel
DoubleTree by Hilton Asheville Downtown Asheville
DoubleTree by Hilton Asheville Downtown Hotel Asheville

DoubleTree by Hilton Asheville Downtown Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 630 out of 1002 reviews
Rating 8 - Good. 228 out of 1002 reviews
Rating 6 - Okay. 84 out of 1002 reviews
Rating 4 - Poor. 37 out of 1002 reviews
Rating 2 - Terrible. 23 out of 1002 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

lee

Stayed 1 night in Jun 2025

8/10 Good

Lydia Lea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am fond of Doubletree. My only issue was my room on the 3rd floor near the highway was very loud, even for a city girl. They provided ear plugs and a sound machine and I finally adapted. They offered to move me on the second day but I was already unpacked. The only other issue was on the first night, the bed linens were stale smelling. Similar to being put away in a closet for a long time. I'm sure they would have solved this problem but I did not bother. I had a spray that helped. Other than that, the staff were nice, room was clean and property was great for hanging out.
Stayed 5 nights in Jun 2025

8/10 Good

Autumn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was about .25 miles to the heart of downtown's shopping and restaurants. The property was clean and parking was easy, listed online at $17 daily but was actually $25. I was in Asheville a few weeks ago and had trouble getting a spot at a rooftop at sunset, so this time I opted to stay downtown at a hotel with a rooftop bar for a sunset view. When I checked in, I asked if I would need a reservation (on a Saturday night), and was told no. About 4:15 pm, I went to the rooftop restaurant and asked if I would need to reserve a spot for sunset, just in case, and was told no by the host, with what appeared to also be a manager standing there. I was told no. So I went downtown and as the sun was coming down, walked back to the hotel and up to the rooftop bar. I was asked if I had a reservation by the same host, and I reminded them that they told me I would not need one. The host said it was the timing, and I reminded them that I specifically asked about sunset. They then validated, that yes, they did say this. I was told that there wouldn't be seats until after dark, and that I could go to the neighboring hotel, which I would assume would be full as well. I didn't want to walk back downtown at that time, although I would have stayed down there later if I knew the rooftop wasn't an option. I ended up just going back to my room. I think that the host and/or manager should have made a reservation just in case. What would that have hurt? It would have been for 2 people.
Stayed 1 night in Jun 2025

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was extremely nice. Beautiful hotel. Only downside was small parking lot and highway noise from where our room was located.
Stayed 2 nights in Jun 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Excellent location and rooftop bars
Stayed 1 night in Jun 2025

10/10 Excellent

Paige R

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely views and great staff.
Stayed 2 nights in Jun 2025

10/10 Excellent

Swati

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good except the number of towels were always less when we were staying in 6person room. Parking spots were less for 20$ parking. We were 5 people to check in but received only 2 cookies and two water bottles. I think that was not always the case in double tree hotels from my experience in other double tree hotels.
Stayed 3 nights in Jun 2025

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The staff were very friendly and helpful. The only issue was the cleaning staff never made up our room on the second morning there. When I called down at 3 to inquire about when they were coming I was informed they already left for the day. The front desk did send up some clean towels.
Stayed 3 nights in Jun 2025

8/10 Good

Darren

Stayed 2 nights in May 2025

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay!
Stayed 2 nights in May 2025

10/10 Excellent

Maluz

Liked: Amenities
We had a very good staycation
Stayed 1 night in Jun 2025

10/10 Excellent

Alla

Liked: Cleanliness, staff & service, property conditions & facilities
Clean spacious rooms, short walk to restaurants and shops downtown
Stayed 1 night in Jun 2025

10/10 Excellent

Brian

Travelled with family
Very nice location and hotel
Stayed 1 night in Jun 2025

10/10 Excellent

David

Stayed 1 night in Jun 2025

6/10 Okay

Christopher

Stayed 2 nights in May 2025

10/10 Excellent

Cathy

Stayed 1 night in Feb 2025

8/10 Good

Jacqueline

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, beautiful view of the mountains. You can see the highway but it’s entertaining and interesting. 2 good restaurants and the rooftop bar has a relaxing beautiful view of the mountains. The staff was friendly and helpful. The vibes were good. Cleaning staff was awesome. I stayed in a 1 bedroom king. Wish they had a microwave in the room. But there’s a public one in the lobby.
View from my window on 6th floor
View from restaurant rooftop
Window view from bed
Stayed 5 nights in May 2025

10/10 Excellent

Katlynn

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Was a nice stay very quiet area.
Stayed 2 nights in May 2025

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and the front desk was courteous.
Stayed 2 nights in May 2025

8/10 Good

Glendalyn

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property is located in Asheville Village surrounded by the Blue Ridge Mountains. Walking distance from my conference and shops. The staff were friendly and helpful with my questions. The exercise facility was very nice and great equipment.
Stayed 5 nights in May 2025

2/10 Terrible

Leo

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort

Were given the key to someone else room.

We were given the key to someone else's room upon checking in. We entered the room to find the TV on and someone's belongings all over the room. There very well could have been someone changing, or someone could have attacked us is they thought we were trying to break in. Heather, at the front desk, told us we were wrong before checking herself and then getting us a new room. She tried to brush off our concerns and only offered free breakfast to compensate. This was likely a legal offense and made us feel unsafe at the hotel for the entirety of our trip.
Stayed 2 nights in May 2025

6/10 Okay

Elisabeth

Liked: Cleanliness
Staff not particularly friendly. Valet Service is spotty. Don't count on them to be there 7 days a week. Room is clean. Soaps and such are full size and bolted to the walls. I liked the Evelyn and Crabtree products.
Stayed 4 nights in May 2025

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location was perfect. We could walk around downtown easily. Clean and delicious breakfast.
Stayed 2 nights in May 2025

10/10 Excellent

Courtney, Shelburne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, large rooms, friendly staff. Walkable to many amenities.
Stayed 2 nights in May 2025