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Four Points by Sheraton Auckland

Property class: 4.5

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Photo gallery for Four Points by Sheraton Auckland

Serves lunch and dinner
Lobby
Terrace/patio
Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk
Suite, 1 King Bed | View from property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
396 Queen Street, Auckland, Auckland, 1010
  • Place, Queen Street Shopping District
    ‪1 min walk‬
  • Place, University of Auckland
    ‪3 min walk‬
  • Place, Sky Tower
    ‪8 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪25 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

8.8 out of 10
Excellent
(64 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds

Room, 2 Single Beds | Premium bedding, minibar, in-room safe, desk

Room, 2 Single Beds

8.0 out of 10
Very good
(2 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

8.4 out of 10
Very good
(8 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Corner

9.4 out of 10
Exceptional
(18 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds

8.6 out of 10
Excellent
(11 reviews)
  • 36 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Tower

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Tower

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, City View (Balcony)

Studio, 1 King Bed, City View (Balcony) | Premium bedding, minibar, in-room safe, desk

Studio, 1 King Bed, City View (Balcony)

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • City view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Tower (View)

Suite, 2 Bedrooms, Tower (View) | Living area | 43-inch TV with digital channels, streaming services

Suite, 2 Bedrooms, Tower (View)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Tower

Room, 1 King Bed, Tower | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Tower

9.4 out of 10
Exceptional
(6 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Four Points by Sheraton Auckland

A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business centre, a coffee shop/cafe and valet parking. Housekeeping is available on request.
Four Points by Sheraton Auckland offers 255 accommodations with minibars and a safe. Beds feature premium bedding. Televisions come with premium digital channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Four Points by Sheraton Auckland. During your stay, you're just a quick walk from University of Auckland. Free WiFi in public areas, a restaurant and a 24-hour gym are available.
  • Free WiFi
  • Enjoy local and international cuisine while dining at Queen's Head Bar & Eatery
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • Just a 3-minute walk from University of Auckland and 9 minutes on foot from Sky Tower
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and 2 meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 2045 square feet (190 square metres) and includes conference space. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the luxury Four Points by Sheraton Auckland. Parking is available for a fee.

This 4.5-star Auckland hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
Queen's Head Bar & Eatery – This restaurant specialises in local and international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
The Churchill – This bar specialises in international cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered valet parking on site (NZD 60 per night; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: NZD 39 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Queen's Head Bar & Eatery
  • The Churchill

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 2,045 square feet of conference space
  • 24-hour business centre
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift
  • Low-height view port in door
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 20 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch TV with premium digital channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2.75 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 60.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 39 per person
  • Valet parking fee: NZD 60 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 2.75 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Four Points Sheraton Auckland Hotel
Four Points Sheraton Auckland
Four Points By Sheraton Auckland New Zealand
Four Points by Sheraton Auckland Hotel
Four Points by Sheraton Auckland Auckland
Four Points by Sheraton Auckland Hotel Auckland

Four Points by Sheraton Auckland Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 515 out of 851 reviews
Rating 8 - Good. 238 out of 851 reviews
Rating 6 - Okay. 63 out of 851 reviews
Rating 4 - Poor. 23 out of 851 reviews
Rating 2 - Terrible. 12 out of 851 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities
We like it very much
Stayed 2 nights in Jan 2026

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 2 nights in Jan 2026

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities
Wonderful, attentive staff, great restaurant, beautiful room
Stayed 1 night in Jan 2026

10/10 Excellent

Thwen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff extremely professional and accommodating.
Stayed 3 nights in Jan 2026

10/10 Excellent

Beverly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely clean room, excellent helpful staff and great restaurant on site
Stayed 1 night in Jan 2026

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amenities and walking distance to City Centre.
Stayed 2 nights in Jan 2026

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff members were all very helpful and responsive. Great location. Buffet breakfast was a challenge; staff were rushing to keep up with restocking foods. I had to wait forty minutes for an omelet after asking staff four time. When it arrived it was excellent.
Stayed 1 night in Jan 2026

10/10 Excellent

Denis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay. Thank you.
Stayed 6 nights in Dec 2025

8/10 Good

Natasha Anna

Liked: Cleanliness, amenities, property conditions & facilities
Spotless room Lovely staff
Stayed 1 night in Jan 2026

10/10 Excellent

Priscilla

Stayed 6 nights in Dec 2025

10/10 Excellent

Amir

Stayed 6 nights in Dec 2025

4/10 Poor

Mrikank

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The hotel was not worth the price. The amenities were average, the breakfast was mediocre, and the view was just okay. Prices were much higher than comparable hotels. The breakfast was underwhelming, and the staff did not bother to follow up or offer help. The gym was a small closed room with limited machines and no towels. Overall, it felt like a 3-star hotel at best. I will not stay here again.
Stayed 2 nights in Dec 2025

8/10 Good

Sumandeep

Business traveller
Liked: Cleanliness, property conditions & facilities
Beautiful, spacious and clean rooms, central location, friendly staff!
Stayed 1 night in Nov 2025

8/10 Good

Bryan

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic room, great view, awesome room service experience with awesome food and delivery staff. Shame check in and check out was so slow.
Stayed 2 nights in Dec 2025

8/10 Good

Rhodora

Stayed 2 nights in Dec 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities
Clean room, friendly staff
Stayed 1 night in Nov 2025

8/10 Good

Douglas

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good location to see/do downtown Auckland. Front desk staff were very helpful. Housekeeping needs to be more attentive when rooms are available.
Stayed 4 nights in Dec 2025

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff were friendly, air con was great during the hot Summer days.
Stayed 2 nights in Dec 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities
Room was nice, spacious for the two of us, bathroom was nice, linen nice etc. roadworks started at 8am drilling etc loudly. Also check in staff member was a little abrupt and not an overall welcoming experience. Overall it was good.
Stayed 1 night in Dec 2025

6/10 Okay

Sheila

Stayed 3 nights in Nov 2025

10/10 Excellent

Ravanya

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Best sleep ever, great bathroom and view
Stayed 1 night in Nov 2025

10/10 Excellent

Vivian

Stayed 2 nights in Nov 2025

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and tidy. Jake on reception was very welcoming and chatty. The Churchill Bar was a good place for a few drinks.
Stayed 1 night in Nov 2025

10/10 Excellent

Ngahuia

All staff were professional and welcoming. We enjoyed our stay. Transport by bus were near by and shop
Stayed 2 nights in Nov 2025

10/10 Excellent

Sam

Stayed 1 night in Nov 2025