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Mercure Auckland Queen Street

3.5 star property

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Photo gallery for Mercure Auckland Queen Street

Exterior
Exterior
Exterior
Restaurant
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
500 Queen Street, Auckland, Auckland, 1010
  • Place, Queen Street Shopping District
    ‪1 min walk‬
  • Place, University of Auckland
    ‪2 min walk‬
  • Place, Sky Tower
    ‪13 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Room, Balcony (High Floor)

Deluxe Room, Balcony (High Floor) | Individually decorated, individually furnished, desk, laptop workspace

Deluxe Room, Balcony (High Floor)

8.6 out of 10
Excellent
(11 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room

Individually decorated, individually furnished, desk, laptop workspace

Standard Room

8.8 out of 10
Excellent
(43 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, Balcony

Superior Room, Balcony | Individually decorated, individually furnished, desk, laptop workspace

Superior Room, Balcony

9.4 out of 10
Exceptional
(16 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(7 reviews)
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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Exterior
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About this property

Mercure Auckland Queen Street

A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include self parking, a business centre and conference space. Housekeeping is available on request.
Mercure Auckland Queen Street offers 96 accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. 50-inch Smart televisions come with premium digital channels. Bathrooms include a shower with a rainfall showerhead.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

Children aged under 17 years old are not allowed in the fitness facility without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Mercure Auckland Queen Street. During your stay, you're just a quick walk from University of Auckland. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, a business centre and a meeting room
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from Queen Street Shopping District and 4 minutes on foot from University of Auckland
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a meeting room.

WiFi is free in public spaces. Event space at this hotel measures 323 square feet (30 square metres) and includes conference space. A 24-hour fitness centre, multilingual staff, and dry cleaning/laundry services are also featured at the business-friendly Mercure Auckland Queen Street. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star Auckland hotel is smoke free.

For a fee, guests can enjoy continental breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.
Lone Star – On-site family restaurant. Guests can enjoy drinks at the bar. Happy hour is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered parking on site (NZD 35 per day)
  • Limited number of on-site self parking spaces per unit

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; NZD 25 for adults and NZD 8 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Lone Star

Things to do

  • 24-hour gym

Family friendly

  • In-room cot

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 323 square feet of conference space
  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

The property charges 2 per cent for credit card payments

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately NZD 25 for adults and from NZD 8 for children
  • Covered self-parking fee: NZD 35 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Mercure Auckland Queen Street Hotel

Mercure Auckland Queen Street Auckland

Mercure Auckland Queen Street Hotel Auckland

Mercure Auckland Queen Street Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 292 out of 514 reviews
Rating 8 - Good. 161 out of 514 reviews
Rating 6 - Okay. 40 out of 514 reviews
Rating 4 - Poor. 12 out of 514 reviews
Rating 2 - Terrible. 9 out of 514 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient location. Easy parking. Very clean room. Friendly staff
Stayed 2 nights in Feb 2026

10/10 Excellent

Trevor

Stayed 2 nights in Feb 2026

10/10 Excellent

Lawrence

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, service and helpful staff.
Stayed 4 nights in Feb 2026

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, staff & service, amenities
Nice room and very clean small but suitable.
Stayed 1 night in Feb 2026

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
Staff was very helpful. Room was great.
Stayed 1 night in Feb 2026

10/10 Excellent

Loic

Stayed 2 nights in Feb 2026

10/10 Excellent

Muhammad Irfan

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Great location, close to restaurant and all amenities. Staff was Friendly and helpful
Stayed 2 nights in Feb 2026

10/10 Excellent

Amy

Liked: Cleanliness, amenities, property conditions & facilities
It was a great place to stay and close to everything
Stayed 1 night in Jan 2026

10/10 Excellent

Evan

Stayed 1 night in Jan 2026

10/10 Excellent

Edwin

Stayed 1 night in Jan 2026

10/10 Excellent

MARY

Liked: Cleanliness, staff & service, amenities
Great location, for public transport links and for walking up Mt Eden. Lovely, friendly, helpful staff. Great room, with everything you need.
Stayed 4 nights in Jan 2026

10/10 Excellent

Monique

Stayed 1 night in Jan 2026

8/10 Good

dale, birmingham

staff
Stayed 2 nights in Jan 2026

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities
A perfect stay. One of my favourite hotels in the city. Always sparkling clean, quiet and comfortable. And the staff were so helpful and accommodating with our check-in after a long flight
Stayed 1 night in Jan 2026

10/10 Excellent

Mignon

Liked: Cleanliness, staff & service, amenities
Clean, good location
Stayed 1 night in Jan 2026

10/10 Excellent

Kelly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had such a great stay here. The room was pretty tiny for 4 of us but it was very comfortable and actually the bathroom was really nice. The place was super clean, they came in and made our beds and gave us fresh towels every day. The breakfast was delightful, the lady who runs the front of house at the breakfast is brilliant. The location is perfect for exploring Auckland, there’s loads in a short walk away from the hotel.
Stayed 3 nights in Jan 2026

10/10 Excellent

Jeff, Lajitas

Stayed 1 night in Jan 2026

10/10 Excellent

Erin

Stayed 1 night in Jan 2026

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in the city. Comfy bed, well appointed room, and close to everything around. The car park is a little cramped but worth it to have such convenient parking. The only negative was that our room wasn't ready at check in time. We didn’t really mind having to walk around for a while, but it would have been nice if we had received recognition of this (e.g., a free drink at the bar while we waited or a small discount on our parking).
Stayed 1 night in Jan 2026

10/10 Excellent

Maria Corazon Cordero, Wellington

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was incredibly clean. I didn't expect the bathroom would that spacious and modern. Closer to K Road. Staff very accommodating and friendly
Stayed 2 nights in Jan 2026

10/10 Excellent

Stephanie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was spotless and staff extremely friendly. Only 2 issues.. no body wash in the dispenser and no parking available, despite being told it should not be an issue for us. Breakfast was just Ok.. was not hot and things like backn and sausages cit into 3rds to eke out. Would stay at the hotel again but grab a fresh breakfast in the city
Stayed 1 night in Dec 2025

8/10 Good

Tiffany

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, very small and dark though so knocked off a star
Stayed 3 nights in Dec 2025

10/10 Excellent

Marisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and tidy room. Everything you needed (except maybe a shower cap would have been fantastic). It was very busy at reception due to being one of the busiest nights of the year, but staff handled it well and were very friendly, efficient and helpful. Perfect location and carparking insite (for a fee).
Stayed 1 night in Dec 2025

8/10 Good

Shankar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything good. Found a wallet from previous guest stay in the room, housekeeping din't pick that up before we checked in. Staff good except the Front Desk staff with long hair. Very condesending and needs to check his attitude if he wants a career in the hospitality industry.
Stayed 3 nights in Dec 2025

8/10 Good

Violie

Stayed 3 nights in Dec 2025